Project Manager Customer
Resume:
Cathy Cortright, PMP
Marietta, GA 30068 ***********@*****.***
PROJECT PROFESSIONAL STATEMENT
Regarded by colleagues and managers as a high achiever and excellent
project manager; personal traits consist of competency, thoroughness, team
player, customer-oriented, and personally and professionally ethical.
Project management career was launched in 1995 with IBM Corporation and
have been successfully leading IT projects since. Lines of business
experience consist of, but not limited to, computer technology,
telecommunications, banking and finance, retail and manufacturing. A well-
rounded, skillful senior project manager.
Project Manager Skills
Full Lifecycle Software Development Hardware/Software/Data Conversions
Process Improvement Methodology Feasibility Studies
Problem Solving Capital Expenditure & Budgetary
Resource Planning Planning
Systems Analysis / Business Analysis Vendor Contract Negotiations & Cost
End-to-End Quality Assurance Testing Estimations
RFI / RFP Process Change Management Process Adherence
INFORMATION TECHNOLOGY PROJECT EXPERIENCE
A purposeful work break taken to address elder parent matters.
April 2014 to August 2014
Coca-Cola Refreshments
Senior Project Manager Atlanta, GA
June 2013 to April 2014
Successfully lead one of the largest SAP SNP, PP/DS and STO deployments in
the history of Coca-Cola entailing 50% of the U.S. LCCE regions.
Manufacturing Planners and Distribution Centers went live in February,
2014. A large scale deployment impacting plant production; entailed much
master data and configuration changes, testing, training and pre and post
support to 975 end users.
February
2012 to April 2013
Lead the CCR legacy and bottler consolidation of disparate Demand Planning
forecast systems. Minor SAP APO application and business intelligence
report enhancements contributed to the overall deliverable. Significant
effort allocated to resolving customer and material master data
discrepancies between three databases and associated cross reference
tables. Adopted the test leads responsibilities midstream of project,
thereby filling two project roles for CCR. Waterfall SDLC processes were
adhered to. Project successfully went live in March, 2013.
Genuine Parts Company; Shared Services
IT Project Manager Atlanta, GA
February 2011 to December 2011
Assigned two projects lacking project management discipline, leadership,
structure and processes. Projects entailed executing the RFP effort to
select a Business Intelligence (BI) tool and implementing network and VoIP
telephony upgrades to 56 distribution centers. Identified the need for BI
tool via fit-gap analysis, defined the selection process, wrote RFP and
proof-of-concept (POC) requirement documents, and managed the POC and
purchasing effort. Finalists were Oracle OBIEE and IBM Cognos. Solution
will be the core financials and HR reporting tool interfaced to PeopleSoft
for GPC corporate and subsidiaries. Successfully returned the project back
to GPC directors post contract signoff and business partner selection.
2nd project focused on revamping the Napa Distribution Center network and
telephone system project after an initial issue-strapped, poor customer
satisfaction launch by core team. Lead the business partner selection
effort to inject sufficient resources to perform two conversions per
weekend until completion. Stakeholder satisfaction dramatically improved
due to solid communication, deployment and project work plans. Reduced the
number of "day-two" support issues by 90%. Thorough integration of program
methodologies lead to the complete turn-around of project. Praised by GPC
leadership for successfully navigating obstacles on two high-profile,
difficult projects.
The Home Depot
Senior Project Manager Atlanta, GA February
2010 to January 2011
Managed four PCI (Payment Card Industry) security compliance projects which
entailed the remediation of 2000+ store server code, two corporate wide
data file transport mechanisms, and insecure scripts residing on thirty
plus Data Center UNIX servers.
. Led the requirements to deployment phases (full SDLC) amidst a
challenging matrix'd and resource constrained environment.
. Drove the nationwide IT Help Desk server software upgrade, which replaced
a frequently unstable environment with reliable scripts on an HPUX 11.23
platform. Project had previously failed due to lack of oversight.
. Relationship building and respect for colleagues provided an edge in
making positive project advancements.
SunTrust Robinson Humphrey
Project Manager Atlanta, GA July 2009 to February 2010
Managed the deployment of two new Capital Markets financial web
applications along with a software upgrade to a client-server financial
application.
. Effective vendor management - reduced overall software vendor contractual
expenses by $20K
. Standard, sound project management methodologies were practiced
. Successfully deployed the applications, with a high-level of customer
satisfaction, onto stable environments.
The Home Depot
Senior Project Manager Atlanta, GA October 2007 to April
2009
Lead the requirements through pilot phases of a U.S. store server
replacement project ($35M budget) which entailed replacing four UNIX and
two Windows based servers with two state-of-the-art technology servers
running ESX VMWare at each store.
. Managed a project team of over eighty developers, architects and leads,
using a matrix organization.
. AIX applications were ported to Linux. All applications were rewritten
to utilize new packaging techniques (RPM packages deployed via Opsware or
Matrix-42) and server build methodology.
. Final deliverable consisted of the implementation of conversion night
hardware and data conversion.
. Nearly all aspects of the store technology and support were updated,
revised or replaced (including backup/recovery software, RAIDs,
middleware, and monitoring tools).
. A previously twice failed project, successfully piloted to sixteen stores
to lay the foundation for full deployment to 2000+ stores.
Gettysburg-Vada Project
Project Manager Atlanta, GA March 2007 to September 2007
Embarked on a personal project to manage the preparation and sale of one
home, transition to new site, and launch four renovation projects on new
home. Personally upgraded and prepared home for market and sold in ten
days without real estate assistance. Facilitated the transition to and
establishment of functioning, temporary quarters within the construction
home site. Realized a cost saving of over $35K. Gained knowledge and
appreciation of construction PM's responsibilities.
Cingular Wireless (AT&T); BMG
Lead Project Manager Atlanta, GA October 2006 to February 2007
Managed the development of a complex equipment software upgrade project for
BMG involving twenty-three applications (contract / middleware / billing /
web interfaces / report generators).
. Proactively assembled and facilitated appropriate teams for requirements
and technical design discussions, utilizing Cingular QA SDLC processes
(nationwide coordination required).
. $12 million project aimed at increasing customer satisfaction and
reducing contract duplication and revenue seepage
. Mitigated missed milestones to ensure application deliverables remained
on target.
. Successfully transitioned project in green status.
ETE Test Project Manager March 2006 to September 2006
Executed a complex test plan encompassing twenty-one enhanced applications
for a billing project (1.4MM implementation).
. Project advisor and liaison between QA and application teams. Triaged
the handling of test environment issues and code defects in time for
deployment weekend.
. Contributed to all supporting documentation, i.e. strategy, timelines,
test matrix, executive presentations, and wrote many other facilitating
documents.
. Success hinged on multi-tasking skills, effective resource planning and
engagement, and tactical time management and integration skills.
. Project met business objectives and was delivered on schedule.
. Nominated, despite contractor status, for high-performer award.
BellSouth; BellSouth Technology Group
Senior Project Manager Atlanta, GA May 2004 to February 2006
Managed the development of a security program to track and monitor the
patch status of servers on the BellSouth network (2000+ UNIX and Windows
servers).
. Program development consisted of corporate patch standards, timeframes,
UNIX and Windows software development and tool rollout, report
automation, web interface, and break-fix processes.
. Effectively executed program objectives and integrated throughout all
BellSouth business units and vendors.
. Received the All Star AI&O award in 2004 and special recognition in 2005.
Lanier Worldwide
Senior Project Manager Atlanta, GA June 2003 to April, 2004
Managed the transition of proprietary prototype software and transactional
reports into production-ready state.
. A software development project within eBusiness, each successive release
was focused on improving the security and robustness of the application
and database, and implementing "business value" enhancements.
. Project was based on DRM (device relationship management) to integrate
data into back-end systems for automated processing.
. Project met business objectives, was delivered on schedule, and within
budget.
BellSouth; BellSouth Technology Group
Senior Project Manager Atlanta, GA August 2002 to January, 2003
Engaged to step in and swiftly assess a poor performing sales tracking
software development project amidst a degraded customer satisfaction
environment.
. Within two months, successfully reinstalled solid PM processes into the
full software development lifecycle, enhanced technical skills of team,
removed 1st-tier communication obstacles, and obtained customer approval
of improved requirements gathering processes and overall customer
satisfaction.
. Successfully managed an aggressive full SDLC, two-release application
development schedule, before end-of-year code freeze (from JAD sessions
through structured UAT's, to subsequent releases).
SunTrust, Corporate & Investment Banking
Senior Project Manager Atlanta, GA September 2001 to May 2002
Constructed and implemented a business process improvement project.
. Coordinated a 3-phase process improvement mapping methodology for
fourteen separate business units over a 5-month timeframe (identified
current processes, brainstormed, refined processes w/ defined metrics).
Results were documented and transformed into intranet-based "guidebooks";
all well received by internal customers.
. Among key successes were the identification of a key liability risk
exposure and a stagnant growth-prohibiting problem.
SunTrust, Asset Quality/Credit Policy
Systems Analyst Atlanta, GA March 2001 to September 2001
Conducted bottom-up systems and business analysis research for a new
corporate-wide Credit Risk Rating web-based application.
. Discovered and documented business requirements, analysis and design of
the database and interface technical requirements, and subsequently
developed numerous technical documents.
. Tenacious efforts of 900+ hours of research over a 6-month period lead to
completion of beta design.
BellSouth, BTSI
Prime Integrator/Program Manager Atlanta, GA Nov 1999 to Dec 2000
Directed eight BellSouth software development projects, ranging from
break/fix and minimal enhancement projects to full-blown implementation of
a customized web application.
. Key responsibilities included monitoring project plans, prioritizing
project tasks and development work, maintaining budgets within scope ($4
million budget), multi-tier reporting of all financials and project
updates, managing contractors to high-levels of performance, and
maintaining a high level of customer satisfaction via effective
communications and engagement tactics.
. Prime Integrator on two "new" software release projects. Key
responsibilities included coordinating numerous procurement departments
to secure, install, and implement new applications. BellSouth ITEP
engagement processes followed.
. Received "Catalyst Award" in November for carrying a heavy project/work
load while maintaining budgets, customer satisfaction, professionalism,
and high standards for project resources.
SunTrust Bank and Akzo Nobel Inc.
Senior Project Manager Atlanta, GA May 1998 to Sept 1999
Consulted on two Y2K projects:
. Devised and executed a Y2K test environment between SunTrust bank and
bank clients. Entailed the creation and implementation of testing
environment, QA, testing documentation (internal and client-external),
file transmission processes, and subsequent two and a half-month test
period.
. Developed and oversaw the "Inventory and Risk Assessment" phase of all
U.S. Akzo Nobel locations (combined 55 site's). Met all planned and
projected major milestones and deliverables for both projects.
Equifax Risk Management Services
Systems Analyst Atlanta, GA October 1997 to April 1998
Planned and managed a multiple AS/400 to HP/9000 Software/Hardware
Conversion
. Entailed researching the applications functionality, validating the
identification of the converting files, report identification and
mapping, programming requirements, and all client interfaces.
. Documented the findings in a 3-volume conversion manual that included the
overall system conversion factors and detailed client-specific factors
for seven businesses. Developed complete WBS for each of the seven
clients, for future use by the implementing Project Lead.
MHA, an IBM Business Partner
Project Manager Atlanta, GA January 1996 to March 1997
Successfully project managed one of the largest multiples conversion ever
performed outside of IBM Services; implemented and managed the entire roll-
out and conversion of 397 S36-to-AS/400 computers, proprietary client
software, and associated peripherals for Rollins/Orkin.
. Hired, trained and managed the installation team, created and implemented
all processes associated with the installation, created and supported all
documentation (installation manual, customer satisfaction surveys, and
equipment tracking forms), rollout PM, and was the back-up for technical
support.
. Exceeded expectations with an overall customer satisfaction greater than
95% and all installs completing successfully on or before the original
target date.
IBM Corporation
Project Manager Atlanta, GA January 1995 to January 1996
Managed AS/400 and RISC/6000 software contracts between IBM SE's and
customers.
. Assisted in exceeding departmental revenue goal of 18 million by 5
million through 3rd quarter '95, establishing the Southern Area as the #1
leader in the United States.
. Received IBM award for high team contributor and positive customer
interface.
Account Customer Engineer Memphis, TN January 1992 to December 1994
Resolved hardware/software problems for approximately 80 accounts,
including many Fortune 500 businesses. Technical responsibilities included
diagnosing and resolving midrange, POS, and peripheral devices, hardware
and software problems.
. Consistently exceeded employer and client expectations of providing a
high level of customer satisfaction while managing a favorable expense to
revenue ratio.
. Selected from the Mid-South Region to complete a special two-month
assignment to reduce division expenses. Project entailed data analysis,
isolation of product and employee deficiencies, and the submission of
appropriate action plan to monitor and control.
. Received three IBM awards for contributions in customer satisfaction and
excellence in job performance.
technical EXPERIENCE/summary
MS Project (15 yrs), MS Suite, Visio (10 yrs), AIX, OS/400, Unix, Windows,
and several IBM internal proprietary systems
EDUCATION
Iowa State University; Ames, IA Bachelors of Science Degree
PMI Certification (2003)
Contact this candidate