Customer Service Sales
Resume:
Ayman Saleh
*********@*******.***
Career Objectives
- To strengthen my forte in talent acquisition and development and
expand into other fields of sales and marketing in a result-oriented
environment.
- Believe and take pride in people by listening and walking the talk,
leading with sincerity, humility and courage with strong emphasis on
teamwork.
Educational qualification:
- Diploma in Tourism Studies from Malaspina University College, BC, Canada
- Bachelor of Tourism Management from Vancouver Island University, BC,
Canada (2008)
Languages known:
- English - ( written & spoken ) - Excellent
- Arabic - ( written & spoken ) - Excellent
Professional Experience :
Regional Sales Manager,
Tatweer Real estate, Abu Dhabi, UAE
(December, 2009-August 2014)
Job Role
- Determines annual unit and gross-profit plans by implementing marketing
strategies; analyzing trends and results.
- Establishes sales objectives by forecasting and developing annual sales
quotas for regions and territories; projecting expected sales volume and
profit for existing and new products.
- Implements national sales programs by developing field sales action
plans.
- Completes sales operational requirements by scheduling and assigning
employees; following up on work results.
- Maintains sales staff by recruiting, selecting, orienting, and training
employees.
- Maintains sales staff job results by counseling and disciplining
employees; planning, monitoring, and appraising job results.
- Maintains professional and technical knowledge by attending educational
workshops; reviewing professional publications; establishing personal
networks; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications: Meeting Sales Goals, Negotiation, Selling to
Customer Needs, Motivation for Sales, Sales Planning, Building
Relationships, Coaching, Managing Processes, Market Knowledge, Developing
Budgets, Staffing
Marketing Project Manager,
Etihad Airways, UAE
(March, 09 - Nov. 09)
. Promote Etihad Airways as the 'National Airline of UAE'
. Create customer interest in Etihad's product and service
. Influencing, informing and persuading our public's purchasing decision
. Develop Marketing plans for Etihad projects
. Implement projects within the scope of work agreed by the relevant
parties, quality, time and cost to deliver and meet specified
requirement.
. Assist the team in the implementation of significant projects and
undertake the project management of each group.
. Coordinate, communicate and streamline the projects within the team and
with other departments.
. Management of special projects with the airline's strategic partners to
ensure the airline brand's interests are well secured and that the
airline benefits from such partnerships.
. Manage all recruitment advertising requirements, both creative and media,
for Etihad including core recruitment, crew recruitment, and
Emiratization.
Accomplishments/Achievements
. Developed a "Training Manual" for Etihad Airways Training Academy
. Managed the Sponsorship process with Manchester City Club
Front Desk Representative,
Telegraph Cove Resort
(2006- 2008),North Vancouver Island, CANADA
. Check in/out
. Welcome guest by greeting, answering questions, responding to requests.
. Registers guest by obtaining or confirming room requirements, verifying
pre-registration,
assigning room, obtaining information and signatures, issuing guest room
keys.
. Establishes credit by verifying credit cards or obtaining cash.
. Directs guest to room/Cabin and campsite by showing location on map.
. Conveys information to guest by receiving and transmitting messages,
mail, facsimiles,
packages, etc.
. Provides concierge duties to guest by answering inquiries regarding hotel
and other
services guest may require, such as entertainment, business, shopping,
and travel.
. Maintain records by entering room and guest account data.
. Collects revenue by entering services and charges, computing bill,
obtaining payment.
. Make resort and other reservations by entering or telephoning
requirements, checking
availability, confirming requirements.
. Secure guest's valuables by processing lost and found.
. Contribute to team effort by accomplishing related results as needed.
National Bank of Abu Dhabi (April 2004-August 2005)
Customer Service
- Manage bank accounts
- Review and approve customer service transactions
- Implement sales plan
- Providing statistical analysis of customer experience
- organize and coordinate the overall activities and functions of the
customer experience
- Market for Bank's products
Ministry of Communications
(April 1998- May 2001), Abu Dhabi, UAE
- Communicate with sea ports and airports worldwide
- Distribute updated reports for the media all over UAE
- Collect data from global weather forecast stations
- Analyze weather forecast charts
- Attend conferences and annual meetings in WMO (World Metrological
Organization)
- Report to senior management in the Ministry
Activities, Events and Achievements.
- Organized Abu Dhabi Through Your Eyes annual event, through "The Office
Brand Of Abu Dhabi"
- Award for best short story writing in Vancouver Island University, 2006
- One of four student whom contributed into changing the university's name
from Malaspina University-College to Vancouver Island University
http://web.viu.ca/vaugeois/courses/RTRI/Student%20projects%202007.pdf
Skills:
- Project Management
- Managerial and leadership skills
- Superior Communication skills
- Planning, Analytical and strategic thinking skills
- Organizational Commitment
- Presentation skills, ability to write reports, business correspondence
- Business process understanding and improvement
- Customer service orientation and flexibility
- Achievement motivation and detail minded
Volunteer Work
2005. Food Bank Fund Raising
2006 Red Cross Fund Raising
2006. Programming Five Coffee Houses Events at Malaspina University
College
2007. Coaching Children Between 8-18 Years old at Nanaimo Canoe and
Kayak Club.
2007 Breast Cancer Fund Raising
2008. Breast Cancer Fund Raising
Contact this candidate