Documentation Control & Management

Syed Faiyaz HUSSAIN

Mobile: +91-999******* / +91-999*******

************@*****.***

Email:

Linked-In: syed_Linked_In

Career Objective: To seek challenging assignment and responsibility, with an opportunity for development, growth

and career advancement by adding value across the entire enterprise processes and functions in

the organization that helps me achieve personal as well as organization goals.

Qualification: Graduate in Science with Geology (Honours)

Work Experience: A total of approx. 24+ years, as detailed below

Organization Position Period Duration

NOKIA SOLUTIONS & NETWORKS Pvt. Ltd. (NSN) Business Data Analyst Jan 2009 – 16th Jun 2014 5+ Years

(Erstwhile NOKIA SIEMENS Network Pvt. Ltd., NOIDA) (Resource & Competence Management)

ALCATEL-LUCENT Technologies (ALU), India Manager (Project Management Office) Feb 1997 – 23-Jan-2009 11+ Years

R. K. Services, New Delhi, India Coordinator–Document Control Centre Jul 1996 – Jan 1997 08 Months

SRJ & Associates (Pvt.) Ltd., New Delhi Executive (Administration) Jul 1995 – Jun 1996 11 Months

Informatics Computer Systems, New Delhi Sr. Executive (PA&MD) May 1989 – Jun 1995 06+ Years

Detailed Work Experience

Organization Position Period Duration

Business Data Analyst

NOKIA SOLUTIONS & NETWORKS Pvt. Ltd. (NSN) Jan 2009 - 16th Jun 2014 5+ Years

(Resource & Competence Management)

In my current profile, I have the roles and responsibilities as detailed below:

Business Data Analyst (08-Jul-2013 till 16th Jun 2014)

Liaising with Services Lines of Business, Global Product Managers, F&C and Competence Development and Resource

Managers, Global Services Solution Sales Management and Demand Planning teams and Service Demand Planning Process

and tools owners (MyERM – Enterprise Resource Management ) pertaining to data quality, initiatives for KPI

improvement, target setting & achievement etc.

Grouping and consolidating global Services Business related planning data for reporting purposes.

Providing data analysis to Global Product Managers and stakeholders and supporting the BL’s specific Planning data and

educating/training the Regions and Sub-Regions on usage and improvements in demand-supply scenario.

Involved and efficiently contributing in Services Demand Supply Process (S -DSP) process documents and user guides

preparation, finalization, and updation as and when needed in cooperation with Service Line of Business (LoB) and

feedbacks from internal markets.

Coordinating Planning Data requirements across NSN Service DSP related tools (Nelle, MyERM, MxPDM, etc.) and Master

data management of Planning Data items.

Involvement in Global Target setting exercises for 2H-2013 & 2014 with the markets based on Business / Management’s

decision participated in getting the process in to NSN’s Academy e-Learning portal for the markets and end-users.

Responsible for periodic Service Demand Planning Accuracy (S-DPA) Reports preparation with checks & validation,

before circulation and query handling with focus on Key Performance Indicator (KPI) setup that lead to improved

Service Demand Planning Accuracy (Service-DPA) and Quality measurements.

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Responsible to focus on Demand Trends vs. Headcount ("DT/HC") which looks into the future and to monitor that overall

Customer Team Demand is aligned with overall wo rkforce capacity or billable Head Count.

Managing shared Reporting Desk team for on time delivery of KPI reports thereafter post circulation phase for resolving

queries and resolutions etc.

Contribution to update existing process documents to meet TL9000 Audit and Compliance and NSN branding directives.

Apart from this also involved creation and updation of RACI (RASCI) matrix for Resource and Competence Management

(RCM) process.

Prior to promotion to above position, I was responsible and accountable for profile as detailed below:

Resource Management Tool (RMT) Administrator & Global KU for MyERM (29-Jan-2009 till 07-Jul-2013)

1. MyERM Related

Supported the Global Competence Management Key User activities that basically included data maintenance and

updating both in Excel and tool (MyERM SAP System) to ensure a high quality content is available for MyERM upload

for:

Job Profile Catalogue

Technical Competence Catalogue (Two-dimensional)

Linear Competence Catalogue

Supported end-users queries pertaining to access issue in MyHR ERM Portal. Also, involved in Training Document

Validation, facilitation, posting to sites, and communication also being part of the process. Liaised with stream

owners of Competence & Resource Management, & Demand Planning, regions and other SB stake holders for data,

input, and compilation etc. Consolidating data for input into the SAP MyERM systems and its maintenance.

2. Resource Management Tool (RMT) – Maintenance and Support

Supporting (till ramp-down) the drive for high data quality, maintaining team and competence data and ensuring

data changes are SAP and F&C compliant. Also, supported global resource allocation process and basic user training

when agreed and supporting resource management event e.g. workshops, training sessions.

Owning, and maintaining Services Planning data in alignment with Planning Data concept with BL’s F&C & WTR STP

instructions and coordinating Planning Data requirements across Service DSP related tools issues (Nelle, MxPDM, &

Resource Management Tool - RMT) and updating the Service Planning Item (PI) Master Data list that must be

maintained in accordance with MxPDM and SB requirements.

Developed and managed the Resource Management Tool site/page with a focus on process & tool development

followed by deployment including communication, testing and training, and creating S-DPA Reports via the Business

Objects (BOXI) reports.

Analyzed the Finance Backbone (FBB) Program integration and support for RM Tool, from tools and reports

perspective. Also supported in document preparation for FBB changes and its possible impact(s) on RM Tool.

Past Experience

Organization Position Period Duration

Manager (Project Management Office)

ALCATEL-LUCENT Technologies (ALU), India Feb 1997 - Jan-2009 11+ Years

Environmental, Health & Safety (EH&S):

Implementing and maintaining best practice Environmental, Health & S afety (EMS) managements systems and co-

coordinating all EH&S activities and reviewing periodicals for compliance and progress and providing expertise in

the area of preventive safety and safety manageme nt and ensuring that safe work practices are followed at the

project site.

Implementing and ensuring compliance with all EH&S regulatory requirements, corporate EH&S Policy, goals,

standards and other programs, establishing, developing and implementing EH&S Management System & Programs

that is in compliance with ISO14001 and OHSAS18001 standards and maintaining the same.

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Conducting periodic EH&S Assessments (Significant Aspects & Hazards)/on-site audits, inspections. Developing

control programs and providing corrective measures and ensuring closure of all action items in a timely manner.

This also includes Equipment/Process assessments/Risk Assessment, Incident/Accident investigations.

Sharing of EH&S related topics & information through circulation of `Safety Huddles, Safety Tips, Bulletins, News,

Articles, etc. and respond to employee queries, delivering requisite EH&S Trainings support to all employees and

other contract staff directly under company supervision.

Reporting and reviewing EH&S performance with the Senior Leadership Management Team progress on EH&S

Objectives and Targets, Work Plans, and closing out Compliance Assurance Letter (CAL) action items through

EH&S Workplace Committee meetings.

Compiling, reviewing and analyzing all injury/illness information lost workday cases, serious accidents and

incidents reports and submitting them to the concerned authorities/person(s) with correc tive and preventive

action plan.

MAJOR ACHEIVEMENTS in EH&S

Met all EH&S Objectives & Targets and Exceeded EH&S Training level for employees (As 100% as against the

target of 99%) and achieved Lost Workday Case Rate = 0

Established India Legal Update service (Subscriptions) in updating local EH&S information;

Awarded “Excellent EH&S Coordinator Award” for Asia-Pacific region.

Apart from EH&S activities, my other duties and responsibilities also include supervision and managing of:

Documentation Control (PMO - Project Management Office):

Responsible and accountable for ensuring compliance with the requirements of the Document Control Procedures

(DCP) within the Document Control Centre (DCC); defining of process for instituting Data Management, Data

Quality, and Document Control for the pro grams in country and training personnel on use of documentation process

and related activities;

Maintain and safeguard department documentation and in/out correspondence; centralized hub for all information

pertaining to Project Contracts and supporting day-to-day contract administration work activities.

LAWSON PSA - Time Reporting System & Resource Administration :

Resource Management & Utilization, compliance and administration of LAWSON Time reporters;

Work administration viz. creating/amending project and task activities;

Assigning tasks to resources; Supporting users, interfacing with regional administrators, escalation to Global Support

Centre – Core Team;

Reminder/report administration viz. compilation of reports, submission, sending reminder s.

Organization Position Period Duration

R. K. Services Coordinator - Document Control Centre Jul 1996 – Jan 1997 08 Months

Was deputed to Ex-Lucent Technologies India Ltd., New Delhi (On Contract position) – later taken on Regular Rolls of Ex-

Lucent (erstwhile AT&T Switching Systems). I was mainly responsible for:

Developing, implementing, and controlling all program data, documents for ESCOTEL GSM Project and other Project

Administration issues; following document control procedures, maint aining files, documents, and managing a

central database with accounts controlled documentation.

Organization Position Period Duration

SRJ & Associates (Pvt.) Ltd. Executive (Administration) Jul 1995 – Jun 1996 11 Months

Areas of major responsibilities were:

Planning, organizing, staffing and day -to-day office work activities including correspondence and maintaining and

safeguarding documents; maintaining personnel records and data bank, and monitoring of staff; maintaining public

relations and liaison with Government Offices, Office Administration, etc.

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Organization Position Period Duration

Informatics Computer Systems Sr. Executive (PA&MD) May 1989 – Jun 1995 6 Years+

Areas of major responsibilities were:

Supervision and implementation of Company’s policies & procedures; maintaining personnel records and data bank,

manpower training, deployment and monitoring of staff etc.; personnel related reports preparation; Training;

Personnel Administration & Manpower Development.

Educational Details

Academics Institute Board / University Year of Passing Division

1st

B.Sc. (Hons) - Geology TATA College, Chaibasa, Jharkhand Ranchi University 1988

Additional Information

PROFESSIONAL TRAINING

Over the period of time, have acquired additional skills through various Trainings as mentioned below:

ISO14001 – Lead Assessor: Certified from Det Norske Veritas (DNV) for IEMA approved `Advanced Environmental

Management Systems Auditing Course (India)’

Contracts Management: Global Contracts & Legal Issues training conducted by erstwhile Lucent Technologies (Jan ’99)

Awarded Certificates for 06 Courses out of 07 from The Global Contract Management Assurance Organization in

association with Lucent Technologies, ESI & George Washington University, U.S.A.

Project Management: Integrated Program Management training conducted by erstwhile Lucent Technologies (Apr -May

’99). Awarded Certificate from Steven’s Institute of Technology, U.S.A. in association with erstwhile Lucent Learning

& Performance Centre.

Computer Skills: Microsoft Office Tools (Excel, Word, and PowerPoint, Outlook etc.) and SAP (MyERM Tool).

Have good working knowledge of SAP environment, BoXI (Business Object) Tool, SharePoint & IMS ShareNet sites.

CERTIFICATE of Recognitions/Achievements

For quite a few Projects implemented, have been awarded with Certificates from:

Mr. Ratan Tata (ex-MD-TATA Group of Companies): For outstanding contribution and teamwork in winning the TATA

Teleservices contract for Basic Telecom Services in Andhra Pradesh, India.

(Late) Mr. Vijay Gupta (President & MD - Ex-Lucent India): For outstanding contribution in world class

implementation of the GSM Project for ESCOTEL and exhibiting excellent teamwork and dedication.

Mr. Gary Gearheart (Project Director – MTNL Mumbai, India): For outstanding contribution in the GSM Project for

MTNL - Mumbai for implementing successfully the Project Document Department Centre setup.

Personal Information

05th July 1966

Date of Birth: Nationality: Indian Passport No.: L9615127

Father’s Name: Dr. Syed Ejaz Hussain Religion: Islam Issued at: New Delhi

Marital Status: Married Hobby: Sports, Gardening Valid Till: 19-Jun-2024

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