Desktop Support Engineer

SYLVESTER AYSON SORBITO

Address: ** **** ******,******** *******,Cubao,Quezon CIty

Mobile : 091********/093********

E-mail: *********.*.*******@*****.***

OBJECTIVES

To be employed as an information technology professional. I aim to apply my practical

and theoritical knowledge to date, to learn and advance my skills and to help attain the

Company’s objectives.

WORK EXPERIENCE

System Monitoring (Desktop Support Engineer)

St. Luke’s Medical Center Bonifacio Global Taguig

32nd Street, Bonifacio Global City, Taguig City

March 12, 2014 - Present

Work Description:

Perform 24/7 Server System Monitoring both St. Luke's Global City and St. Luke's

•

Quezon City

1. Oracle Enterprise Manager for Healthcare System those include:

a. Cluster Host Load Average

b. Global Cache Block Access Latency (Current Up Instances)

c. Average Active Sessions (Current Up Instances)

d. Database Throughput (Current Up Instances)

2. Java Monitoring And Management Console those include:

a. Memory (Heap Memory Usage)

b. Threads (Number of Peak and Live Threads)

Sylvester Ayson Sorbito

3. Cacti Console those include:

a. Graphs (Local Host Use Space)

b. Thold (Thresholds, Log and Host Name)

c. Monitor ( Diff. Server)

Analyze and capture screen-shot information about the performance and resource

•

consumption of applications running on the Java platform

Perform General Broadcasting in all workstation’s when upgrading new version/patch of

•

the Hospital System

Perform Spanning tree/switching of servers to avoid system overloading

•

Monitoring and Reporting the performance of the following servers, (Java Message

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Service (JMS) Printer Server, Oracle Database Control

Perform daily system monitoring, verifying the integrity and availability of all hardware,

•

server resources, systems and key processes, reviewing system and application logs, and

verifying completion of scheduled jobs such as backups

Daily Monitoring Oracle Enterprise Manager (Database Control)

•

Maintaining Open Source monitoring and notification solutions such as Redmine,

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Cacti, in a complex global operation

Inform and Update Operation Manager and System’s Administrator if there was unusual

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activity in the Systems.

IT Administrator

Cashmate Credit Corporation

Dinato Bldg., Nancayasan, Urdaneta City, Pangasinan

Tel. No.(075-***-****

May 6, 2013 – February 4,2014

Work Description:

• Responsible for effective provisioning, installation/configuration, operation and

maintenance of systems hardware and software and related infrastructure. Making sure all

Computers and other peripherals related to operation in the Branches and Head Office are

running smoothly especially the Server Computers that plays the most imporatant role in

the operation of the Company.

• Perform daily system monitoring, creating folders fot the FTP servers, verifying the

integrity and availability of all hardware, server resources, sytems and key processes like

the DCCR, reviewing system and application logs and making sure that data integrity is

the most priority.

• Perform regular security monitoring to identify any possible instrusions and reviewing

the CCTV just to make sure that the office is always secured.

• Perform regular data and filename check on the FTP folders and making sure that proper

naming are being implemented.

Sylvester Ayson Sorbito

• Create, chnage, and delete user accounts as per request.

• Travelling in the different Branches to make sure that all computer peripherals are

working.

• Responsible for the opening and closing of the Head Office and the Server Room.

IT Service Engineer

On the Job Training

Bitstop Inc.

2nd Floor East Gate Plaza, A.B. Fernandez East, Dagupan City, Pangasinan

Tel. Nos.: 522 – 264 to 65 / 522 – 0092 to 93

June 18, 2012 - September 23, 2012

Work Description

• Perform troubleshooting, installation and repair on Computer, Laptops regardless of the

brand and the size, as well as Printers, AVRs and even UPS’.

• Maintain the cleanliness of the working area.

LICENSE CERTIFICATION

National Certificate II in Computer Hardware Service

Certificate No. 120*********

Valid until May 19, 2017

AWARDS

Best in Capstone Project

Proficiency Award in Local On the Job Training

PERSONAL INFORMATION

Age: 23 years old

Gender: Male

Civil Status: Single

Date of Birth: March 06, 1991

Sylvester Ayson Sorbito

Place of Birth: Pozorrubio, Pangasinan

Citizenship: Filipino

Religion: Pentecostal

Height: 6’1”

Weight: 75 kg

EDUCATIONAL BACKGROUND

Tertiary Year Graduated

Course: Bachelor of Science in Information Technology 2013

School: ABE International Business College

Address: McArthur Highway San Vicente

Urdaneta City, Pangasinan

Secondary

School: Benigno V. Aldana National High School 2007

Address: Brgy. Cablong, Pozorrubio, Pangasinan

Primary

School: Rosario Elementary School 2003

Address: Brgy. Rosario, Pozorrubio, Pangasinan

SEMINARS ATTENDED

Date Topic/Course Title

February 17, 2013 Designing a Computer Based Financial Management System

Multi-Purpose Hall, Baguio City Hall, Baguio City, Philippines

Sylvester Ayson Sorbito

Rodolfo M. Cruz, PhD, EdD

January 14, 2012 Game AI: Yesterday, Today and Tomorrow

Leong Hall Auditorium, Ateneo de Manila University

Taesik Kim, PhD

January 14, 2012 Integrating Computer Science and the Learning Sciences

Leong Hall Auditorium, Ateneo de Manila University

Ma. Mercedes T. Rodrigo, PhD

Sept. 23-24, 2011 9th Philippine Youth Congress in Information Technology

University of the Philippines Diliman, Quezon City

Dr. Jaime D.L. Caro

Sept. 16, 2010 Philippine Youth Congress in Information Technology 2010

University of the Philippines Diliman, Quezon City

Dr. Jaime D.L. Caro

*Character references are available upon request *

Sylvester Ayson Sorbito

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