Customer Service Sales
Resume:
HARMINDER SINGH
Mobile: +919*********; E-Mail: *******@*****.***
GENERAL MANAGER-SALES
Business Strategy Planning ~Customer Relations ~Operations Improvement
~Sales & Marketing
Profile at a Glance
< Proactive, team-oriented marketing management professional and senior
management executive with 20 years' insightful experience in Strategic
Planning, Sales Management, Business Operations, and Customer Service
Management in the automobile sector.
< Keen acumen in managing and improving processes with close attention to
financial performance, quality, timeframes and workflow optimization.
< Recognized for proficiency identifying and capitalizing new business
opportunities through market research, product management and refined
business acumen.
< In-depth knowledge of working and dynamics of products with
demonstrated abilities in optimizing product performance and
efficiencies.
< Led key initiatives and formulated strategies in improving product and
service management resulting in high level of customer satisfaction
with increase in market share, sales volume and added bottom-line.
< Breadth of experience encompasses well-honed skills in developing cross-
functional teams focusing on achieving business goals and driving the
development of concepts into achievable business strategies.
< Desire to leverage knowledge and skills in a challenging opportunity
in...
TOP MANAGEMENT-SALES & MARKETING
AUTOMOBILE/HOSPITALITY SECTOR
KEY CAREER ACHIEVEMENTS
At Stanwheels Private Limited, Ludhiana (Authorised Dealer of Maruti Suzuki
Limited)
o Played a key role in effectively liaising and initiating various tie-
ups with banks and financial institutions for loans.
o Instrumental in keeping abreast of competitor activities and providing
inputs on the same to fine tune marketing strategies for implementing
the policies of the company.
o Enhanced brand awareness by conducting effective product promotional
programs, loan offers, exchange offer, awareness campaigns in schools
and colleges.
o Served as a single point contact for addressing customer related
issues.
o Planned and implemented all advertising campaigns of all new product
and schemes launches.
At Kohli Auto Limited (Authorised Dealer Of Mahindra & Mahindra Ltd.)
o Rose to the position of General Manager-Operations in 2011 after
joining the organization as Sales Manager in 2008.
o Awarded with top sales award for the year 2009-2010 from Mahindra &
Mahindra Ltd. for achieving assigned sales target.
o Career in the organization underscored with three promotions from Sales
Manager to Branch Manager, from Branch Manager to GM-Sales and finally
to GM-Operations.
o Successfully handled sales target of the organization through 6
branches.
o Played a proactive role in the launch of new models of Mahindra GIO.
o Led key initiatives to position the dealer as the First Branch to
register the First sale of Mahindra GIO in all over India in October
2009.
o Received the "Best Sale Award" for Mahindra Gio product in 2011-2012
and "Best Sale Award" for Mahindra Alfa Champion product in 2010-2011.
o Drove key sales efforts to escalate the sale of Mahindra Maxximo to
topmost position in the first 6 months closing of North region.
At Birla Sunlife Insurance Co. Ltd.
o Improved customers and financial services through effective handling of
investment portfolios
o Outperformed assigned targets through designing of effective
promotional schemes.
o Proactively led a team of 30 advisors ensuring optimum performance, by
regularly motivating them and utilizing performance management
abilities.
o Drafted high impact presentations to big corporate houses and conducted
effective meetings.
CAREER SUMMARY
STANWHEELS PRIVATE, LUDHIANA (Authorised Dealer of Maruti Suzuki)
GENERAL MANAGER-SALES, July 2014 till date
Current Responsibilities
o Reporting to the MD, entrusted with responsibility of managing all
functions related to achievement of MGA target and true value target of
the organization.
o Managing all quality improvement initiatives to achieve company goals
and maintain quality, safety, and customer service integrity through
total quality management.
o Creating and implementing strategic plans, setting administering
budgets and developing improved process to meet short and long term
objectives.
o Spearhead operational improvement and perform operational restructuring
to address business growth, reduce costs and improve service.
o Devising and effectuating innovative marketing campaigns to increase
revenue and enhance brand awareness.
o Actively involved in entire gamut of HR functions such as recruitment
and selection, performance appraisals, HR policy formulation and
training and development.
o Streamlining work flow and optimizing operational performances by
identifying areas of improvement.
o Evaluating financial statements, sales and activity reports, and other
performance data to measure productivity and goal achievement and to
determine areas needing cost reduction and program improvement.
KOHLI AUTO CO (S) LIMITED, LUDHIANA (Authorised Dealer Of Mahindra &
Mahindra Ltd.)
GENERAL MANAGER-OPERATIONS, August 2008 to April 2014
SALES MANAGER, Dec 2000 to Jan 2005
Responsibility Outline: Strategy Planning and Execution ~Sales Management
of Branches ~Sales Promotions ~Customer Service Enhancement ~Marketing
Campaigns Implementation ~Market Intelligence~ Branch Audits ~Financial
Statements Evaluation~ Operational Improvement and Workflow Optimization
~Team Building and Management ~Performance Appraisals.
BIRLA SUNLIFE INSURANCE CO. LTD., LUDHIANA
SALES OFFICER, Dec 2005 to Aug 2008
Responsibility Outline: Sales Management ~Investment Portfolio Management~
Sales Promotions ~Agency and Advisor Management~ Presentations and
Negotiations ~Customer Service Management.
PREVIOUS ASSIGNMENTS
o TARAhaat Development Services, India( NGO funded by Microsoft India),
Territory Manager, Jan 2005 to Dec 2005
o Rattan Associates, India, Assistant Manager-Operations, Sept 1995 to
Nov 2000
o G.S Auto International, India, Senior Executive Sales, Apr 1995 to Sept
1995
EDUCATION
o Licentiate of Insurance-I.R.D.A-2002
o MBA, Marketing, L. N Mithila University, Darbhanga, India, 1993
o B.Com, DAV College, Amritsar, 1991
o Proficient in MS Office, Internet Skills, Accounting Reports
Date of Birth: 2nd June 1970
Languages Known: English, Hindi and Punjabi
Address: C/O Ghai Dental Care Centre, Peerkhana Road, Khanna 141401 Distt.
Ludhiana Punjab India[pic]
CORE COMPETENCIES
< Sales & Marketing
< Market Intelligence
< Operations Management
< Customer Service Management
< Strategic Business Planning
< Brand Positioning and Awareness
< Channel Operations
< Distribution Network Development
< Sales Promotions
< Customer Service Management
< Relationship Management
< Human Resource Functions
< Team Leadership
< Training and Motivation
< Performance Management
< Executive Leadership
<
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