Customer Service Administrative Assistant
Resume:
MARLENA SANTANA
**** ********** ******, ***. **
Bronx, NY 10468
***************@*****.***
OBJECTIVE
To obtain an administrative position where I can apply my education and gain valuable work experience.
EDUCATION
Monroe College, Bronx, NY
BBA in Accounting, expected December 2015
EXPERIENCE
La Casa Grande Cigars, Bronx, NY (March 2013-Present)
Bookkeeper/Assistant Manager
Supervise 9 employees, ensuring that production is completed efficiently and meets deadlines
Work with clients to schedule professional cigar rolling packages for luxury events such as weddings,
anniversaries, and fundraisers; attend events as needed
Provide customer service to clients and generate proposals for packages that fall within their budgets
Handle accounts receivable & payable and maintain general ledger
Fire Services, Woodside, NY (March 2009-December 2012)
Dispatcher/Administrative Assistant
Prepared weekly financial statements for upper management
Coordinated monthly maintenance for upwards of 380 NYC buildings
Dispatched emergency calls
Quoted system repairs for clients
Supervised 20 technicians with their schedules, payroll and union relations
Gotham Yellow Cab Company, Bronx, NY (August 2008-February 2009)
Bookkeeper
Performed QuickBooks A/R
Journalized general ledger and printed checks
Designed and created layout for invoice which was put into use
Completed record keeping and medallion maintenance for roughly 200 accounts
Set up daily bank deposit for armored truck
Assisted with general office duties
Alexander Lombard Law Office, New York, NY (May 2005-August 2008)
Office Manager
Maintained inventory updates and ordered office supplies
Met with clients and discussed their needs to further enhance their experience
Maintained schedules for 2 attorneys
Provided general office support and customer service
SKILLS
QuickBooks; Microsoft Word, Excel, Access, PowerPoint, Outlook
Bilingual; fluent in Spanish and English; intermediate in Italian
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