Human Resources Manager
Resume:
MARIA GRAHAM
Indianapolis, In 46240
Telephone: 901-***-**** or E-mail: *****.**********@*****.***
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PROFESSIONAL PROFILE
Twenty five years experience in facilitating, leading change in all aspects
of Human Resources. Proven record of people development and establishing
strong rapports. DDI certified. Fluent in reading, speaking and writing
in Spanish. Proficient in MS Office suites, Taleo recruiting, Access, Desk
Top Publishing, Roadmap, Microsoft Outlook, HRIS system EZ Labor, SAP and
ADP.
EXPERIENCE
International Paper, Memphis, TN 3/2012- 4/2014
Corporate Staff Groups Human Resources Manager
. Support a broad range of human resources activities including employee
engagement, performance management, recruitment, hiring, equal
employment, labor relations, employee benefits, training, development
and succession planning for exempt employees.
. Manage the performance planning Roadmap system for MRP, CDW and CSA
ratings.
. Ensure compliance with Government regulations and IP policies.
. Promote, maintain and implement systems of accountability for
excellence in the areas of talent management, people review process
and employee engagement.
. Facilitate and own the new hire orientation process and the Front Line
Leadership training for Corporate Staff groups.
. Managed compensation, performance process and conducted salary market
analysis.
. Educate and coach team members on job performance, employee
development, and diversity. Serve as a change management facilitator.
. Direct and implement plans and programs to ensure that critical
drivers were met such as operational excellence, people, and customer
focus for the Corporate Staff groups.
. Ensure organizational objectives are met through the execution of
human resources initiatives keeping the companies vision and mission
in mind first while maintaining dignity and respect.
CEVA Logistics, Memphis, TN 5/2009- 2/2011
Director of Human Resources
. Directed and implemented plans and programs to ensure the most
effective utilization of human resources to support specific area of
responsibilities of departments.
. Responsible for location start ups in various states
. Supervised multiple Human Resources Managers in geographical locations
to ensure organizational objectives are met through the execution of
human resources initiatives.
. Partnered with management to identify and plan human resources
requirements necessary to meet short and long-term business needs.
. Counseled and coached management on employee relations issues.
. Responsible for ten salaried direct reports and four Human Resources
Managers/Generalists.
. Made judgment and finalized legal settlements based on risk involved.
. Coordinated and facilitated counseling and corrective action programs
for management; conducted training to ensure performance plans are
set, maintained, and continuously improved.
. Conducted salary and benefits analysis and made recommendations.
. Recommended new approaches and procedures to effect continual
improvements in efficiency of the department.
10/2007- 5/2009
TBC Corporation, Memphis, TN
Regional Human Resources Manager
. Managed other HR Professionals/Generalist to ensure that HR processes
associated with all employee files, EEOC, DOL, benefits, payroll,
FLSA, AAP, and terminations were in compliance.
. Recommended new approaches and procedures to effect continual
improvements in efficiency of the department.
. Responsible for writing, revising, editing, and proofreading company
policies and procedures and related documents as needed
. Partnered with management to identify and plan human resources
requirements necessary to meet short and long-term business needs.
. Guided and educated management on effective tools and tactics for
avoiding union activity.
. Direct reports typically included four to six Human Resources
Managers/Generalists.
. Responded to employee relation issues such as, employee complaints,
harassment allegations, and civil rights complaints.
Americold Logistics, Memphis, TN 1/2000-10/2007
Regional Human Resources Manager
. Oversaw 27 facilities to ensure warehouses were in compliance with
company procedure, state and federal employment laws.
. Conducted company audits of all facilities to ensure personnel files,
I-9 files, medical files, federal and state posters were in
compliance.
. Developed/Oversaw recruiting, orientation and training programs for
new hires.
. Developed and/ or maintained safety training, safety incentive program
and substance abuse programs were in compliance with OSHA requirements
and company policies.
. Ensured compliance with state and local employment laws, including the
Fair Labor Standard Act, wage and hour laws, the Civil Rights Act, and
OSHA regulations.
. Administered/Oversaw benefits and FMLA programs.
. Implemented new benefits programs.
. Resolved all employee relation's issues and served as the liaison
between employees and managers.
. Monitored the performance levels of the organization and assisted
managers through the process of addressing performance issues through
performance improvement planning and execution.
. Union and Non-Union facilities.
. Ensured compliance with the American with Disabilities Act and
developed reasonable accommodations as necessary.
. Adhere to Affirmative Action requirements.
. Handled and responded to employment claims with the Equal Employment
Opportunity Commission and/or related organizations.
. Was responsible for hiring Office Managers, General Managers and
Operations Managers for facilities and assisted with the hiring of non-
exempt positions.
. Developed/Oversaw and/or modified policies and procedures as needed.
. Oversaw and implemented internal recognition program.
. Prepared timesheets, processed payroll, and worker's compensations
claims for 1500+ employees.
. Member of the executive staff team.
. Developed and managed HR and Training staff and related budgets.
Ames Department Store, Greece, NY 4/1995-1/2000
Human Resources Manager-Certified Operations Manager
. Was responsible for hiring and training new hires for all departments.
. Was responsible for personnel, medical and I-9 files.
. Administered all company benefits such as medical, dental, and workers
compensation.
. Created and maintained job descriptions.
. Created and developed employee handbooks and translated documents into
Spanish.
. Implemented internal recognition program.
. Developed/Oversaw and/or modified policies and procedures as needed.
. Handled and responded to employment claims with the Equal Employment
Opportunity Commission and/or related organizations.
. Ensured compliance with state and local employment laws, including the
Fair Labor Standard Act, wage and hour laws, the Civil Rights Act, and
OSHA regulations.
. Administered/Oversaw benefits and FMLA programs.
. Processed computerized payroll via ADP system for 500+ employees.
. Prepared weekly employees schedules to ensure coverage in all
departments.
. Worked closely with Regional office regarding training issues to
improve productivity and morale within the store.
Rochester Telephone Corporation, 2/1988-4/1995
Rochester, NY
Human Resources Generalist
. Was responsible for recruiting, hiring, interviewing and handling
benefits administration.
. Developed and/or modified policies, procedures, and employee handbooks
as needed.
. Implemented internal recognition program.
. Was responsible for 50 Branches to ensure warehouses were in
compliance with company procedure, state and federal Equal Employment
Opportunity/Affirmative Action requirements.
. Conducted company audits of all facilities to ensure personnel files,
I-9 files, medical
Files, federal and state posters were in compliance.
. Union and Non-Union facilities.
. Handled and responded to employment claims with the Equal Employment
Opportunity Commission and/or related organizations.
. Prepared timesheets, processed payroll, and worker's compensations
claims.
. Was responsible for OSHA compliance and reporting.
. Managed over 500 employees in the Upstate New York area indirectly.
. Wrote off defaulted accounts and worked closely with area collection
agencies.
. Processed bankruptcy accounts and represented the company in various
court proceedings.
. Month end closings.
. Prepared financial statements and bank reconciliations.
. Assessed a workload for a staff of 40, delegated tasks and arranged
schedules to ensure critical functions were covered.
. Determined payment plans and extensions for past due accounts.
. Processed daily cash and check transactions, reviewed customer
accounts for re-activation and determined if security deposit was
needed.
EDUCATION
University of Rochester, Rochester NY, 1988: Bachelors in Business
DDI Certified
SPHR Certification anticipated 2014
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