Insurance Professional

Janet McDaniel

Bothell WA, Phone 206-***-****• E-mail *****.********@****.***

QUALIFICATIONS

• Proven leader who is passionately focused on building a culture to provide unsurpassed service to customer at

their time of need.

• Strategic thinker who sees the big picture and excels in aligning performance to support strategic initiates

specializing in claim settlement practices, regulatory compliance, mitigating legal risks and insurance operations.

• Direct responsibility for managing service center managers and a claim department between 137 and 250 people.

• Responsible for all aspects of claim operations including reserving practices, loss trends, storm response, claim

coverage decisions, direct repair programs and oversees claim litigation.

• Serves as a claim resource to underwriting, product management, sales and service on claims trends.

PROFESSIONAL EXPERIENCE

PEMCO Mutual Insurance 1987 to present Seattle, WA

Claim Manager responsible for managing service center operations in Seattle, Lynnwood and Spokane

• Manages claim operations through service center managers accountable for employee selection, development and

performance management.

• Manages a Quality assurance team responsible for overseeing claim file quality and mitigating risk related to

claim settlement practices in Washington and Oregon.

• Administer settlement authority and develop monitoring systems to ensure effectiveness.

• Reports directly to the COO on claim trends, budgeting, reserving, claim practices and succession planning.

• Oversees claim litigation strategies, legal trends and loss adjusting expenses.

• Partner with sales, underwriting and product management to evaluate selection and underwriting criteria related to

claim experience.

• Responsible for leading business continuity for claim department including storm response.

CERTIFICATIONS

• AIC, FCLS, CPCU designation

• Graduate of the Management Program through Michael Foster School of Business at the University of

Washington.

COMMUNITY SERVICE AND VOLUNTEER WORK

• Trustee at Cascadia Community College – 5 year term

• Past President of Pacific Claims Executive Association – 5 year term

• Founder and President of Puget Sound Special Investigators

• Former Board Member of Fraud Advisory Board (Washington State)

• Former Board member of Washington State Fire Policy Protection Board

• Former President of Arson Alarm

• Actively engaged in feed the homeless program with Cathedral Kitchen in Seattle.

SOFTWARE PROFICIENCY

XP Professional, MS Office: Word, Excel, Access, PowerPoint, Publisher, Outlook, Oracle- PeopleSoft Suite of products.

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