Customer Service Sales
Resume:
Crystal Michelle Mikolajczak
Apt. E2027
Albuquerque, NM 87111
*************@*****.***
PERSONAL INFORMATION
Place of Birth: Albuquerque, NM
Citizenship: US Citizen
EMPLOYMENT & VOLUNTEER HISTORY
Avisa Pharma
August 2013- Present
Market Analyst
Supervisor: David S. Joseph
As Market Analyst, I perform a wide range of market research, assist with the
development and editing of various company documents, work with financial
projections and forecasting, and conduct any research projects or assignments that
are needed. I assemble spreadsheets and PowerPoint slides to be used by the CEO
in company presentations to board members and potential investors. I provide
support to the CEO by editing and maintaining the company calendar, scheduling
and editing meetings, and taking and distributing weekly meeting minutes. In
addition to the CEO, I provide support to the Vice President of Technology in the
form of technical research, competitor analyses, and other designated tasks. I also
provide support to the Director of Finance & Administration in the form of basic
accounting, assisting with payroll, assisting with invoice processing, and
miscellaneous assignments.
University of New Mexico
January 2014- May 2014
Graduate Assistant/Research Assistant
Supervisor: Dr. Ryan Jacobson
Primarily, I am responsible for the composition, editing, proctoring, and grading of
examinations for two Organizational Behavior courses at the University of New
Mexico. I also perform other tasks as needed, including editing and formatting
research papers for publication, formatting and editing journal citations, and
investigating new teaching tools and demonstrations for use in the classroom. As a
research assistant, I proctor lab sessions for research participants in the Anderson
Behavioral Lab and answer any questions regarding our laboratory work and
research.
STC.UNM
February 2013- August 2013
Technology Transfer & Marketing Intern
Supervisor: Cara Michaliszyn
As a technology transfer and marketing intern, I performed a wide range of duties
and tasks. Primarily, I worked to create non-confidential summaries for new
technologies submitted by inventors, created and developed email marketing
mailing lists to promote various technologies, and investigated prior art for
potential new technologies. I utilized the knowledge I gained from degree in
biology to translate technical and legal writing into more accessible and business-
oriented writing. In this time, I became familiar with the basics of intellectual
property and patent formatting and language. I also performed a wide range of
special and research projects for our start-up company clients and our inventors.
Massage Envy
November 2012- February 2013
Sales Associate/Front Desk Associate
Supervisor: Quita Root
As a Sales/Front Desk Associate, I was responsible for providing a cordial greeting
to all customers, checking in customers for their appointments, ensuring that all
customer paperwork is completed, maintain the extensive customer chart filing
system, answering phones, various cleaning duties, maintaining a friendly and
welcoming environment for all customers, scheduling and confirming appointments,
providing excellent customer service, and selling Massage Envy memberships to
prospective clients.
University of New Mexico
April 2012-November 2012
Research Assistant
Supervisor: Dr. Richard Cripps
I worked as a research assistant in a genetics and molecular biology lab. My duties
included managing and maintaining fruit fly stocks, maintaining a clean and safe lab
bench and work environment, preparing buffers, and conducting a variety of tests
including gel electrophoresis, PCRs, mini preps, midi preps, genomic extractions,
and restriction digests.
Office Max
June 2009-April 2012
Sales Associate/Cashier
Supervisor: Maria Birch
The responsibilities of my position included cash handling, sales, maintaining store
appearance, planning and setting the weekly store advertisements and, primarily,
customer service. It was my job to ensure a pleasant and positive customer
experience for every customer, every time. I answered customer inquiries via
phone and in person, directed customers to various locations around the store, and
discussed our products with any customer with questions. I actively took part in
making sales and assisting customers in their decisions with larger purchases,
including printers and computers. I was also the primary associate responsible for
the store’s weekly advertising strategies. I printed and organized all advertising
materials, distributed materials to other associates, created or improvised any
missing materials, and directed other associates in setting and detailing the store
advertisements on a weekly basis.
Presbyterian Hospital, Child-Life Center
August 2006-March 2007
Volunteer
At the Child-Life Center, I entertained and kept company the child patients and
their families, assisted nurses with minor duties, and performed maintenance,
cleaning, and general upkeep in the playrooms. My goal was to keep a clean, safe,
and fun environment available for the patients and their relatives at all times.
EDUCATION
January 2013- May 17, 2014
MBA- Management of Technology
University of New Mexico
Albuquerque, NM
Anderson School of Management
Current GPA: 4.0
Graduation Date: May 17, 2014
August 2009-December 2012
B.S. - Biology
B.A. - Psychology
University of New Mexico
Albuquerque, NM
Institutional Honors: Cum Laude
Overall GPA: 3.72
August 2008-May 2009
Texas Tech University
Lubbock, TX
Major: Psychology
Minor: English
August 2004-May 2008
High School Diploma
La Cueva High School
Albuquerque, NM
PROFESSIONAL QUALIFICATIONS
Market research & competitive analysis
Administrative support
Extensive experience in customer service
Advanced knowledge of Microsoft Office programs including Excel,
PowerPoint, Publisher, and Word, and some experience with Access
Some experience with MATLAB programming
Some experience with HTML and web design
Some experience with JavaScript
Typing speed of ~70 WPM
Experience in writing and editing, primarily of essays and other academic
documents
PUBLICATIONS
Morris, G., Jaramillo, C., Mikolajczak, C., Duong, S., Jaramillo, M., and Cripps, R.
2013. The Drosophila wings apart gene anchors a novel, evolutionarily-
conserved pathway of neuromuscular development. Genetics, 196(2).
AWARDS
- Dean’s List at Texas Tech University, Fall 2008
- Dean’s List at Texas Tech University, Spring 2009
- Completed undergraduate degrees with the institutional honor Cum Laude
REFERENCES
Nannette Toups
Title: Director of Finance & Administration
Organization: Avisa Pharma
Email: **@***********.***
Phone: 505-***-****
David S. Joseph
Title: CEO
Organization: Avisa Pharma
Email: ***@***********.***
Phone: 505-***-****
Dr. Ryan Jacobson
Title: Assistant Professor
Organization: University of New Mexico
Email: *********@***.***
Phone: 505-***-****
Cara Michaliszyn
Title: New Ventures Development Manager
Organization: STC.UNM
Email: ************@***.***.***
Phone: 505-***-****
Jovan R. Heusser
Title: Senior Innovation Manager
Organization: STC.UNM
Email: ********@***.***.***
Phone: 505-***-****
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