Customer Service Representative

Summary

Bi-lingual professional in speaking both English and Spanish. Able to manage staff and resources with

consistency and excellence. Human Resources coordinator with two years of experience in the following areas;

warehouse, distribution, retail, and customer care. Proven expertise in leadership, communication, and problem

solving. With proven skills and success in: FMLA, STD/LTD administration. Experience in payroll

administration/processing, talent acquisition, new hire orientation and training.

Consistently recognized for my professionalism and hard work ethic while maintaining a great work reputation

with supervisors and staff.

Knowledge and Skills

Ability to prioritize and multi task in fast Microsoft office Suite

paced environment Lotus Notes & Outlook

Excellent Organizational skills Oracle

ADP EV5 & ADP Enterprise Etime Accurint

Stromberg timekeeping POS

PeopleSoft HRIS AS400

Switchboard -12 line system File-Net work flow

Typing 40 WPM Corrigo

Data Entry Citrix

Experience

02/2013- Present HR Coordinator, GENCO/PETCO

Process payroll for 300 Teammates using EV5 & Etime timekeeping

Prepare daily labor and turnover reports for managers

Daily tracking and reconciliation of timecards

Track attendance for company and staffing agencies

Process PTO requests, new hires, terminations, merit increases and data changes

Enroll new teammates bio to timeclock

Maintain and update master rosters

Recruiting

Make badges for new partners and temps

Assist HR manager with LOA/FMLA, workers compensation, insurance benefits

Distribute paychecks

9/09 – 2/2013 Project Manager/ Administrative Assistant, ABM Janitorial Services

Process Weekly payroll for 400 employees

Maintain payroll records and personnel performance

Process subcontractor invoices

Post job openings,coordinate new hire orientation and paperwork

Processed termination paperwork

Data Entry

Inventory for office

Obtain PO#’s and place supply order for company accounts

Create and close work orders

Translate

07/07 – 08/08 Customer Service Representative, Aaron sales and Lease

Process customer order forms

Routine faxing, filing, copying

Assist all customers with any questions regarding product.

Marketing and meet sales goal

Handle all cash and credit card transactions

Assisted with collection calls

05/04 – 06/07 Support Representative/ Receptionist, North Eastern Asset Recovery

Receptionist duties to include: greeting and registering visitors, answering multiline telephone systems

Distributed collection accounts to collectors.

Routine faxing, copying

Occasionally handled collection calls

Processed in and out–going mail

Run credit reports, skip trace and post phone check payments

Assist attorneys with legal matters

Education

Medical Assistant Diploma Everest Institute Norcross, GA

High School Diploma White Plains High School White Plains, NY

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