Customer Service Sales

SHABNAM ANTIKCHI

* ***** ******, ******, ** K*Y *B1

C: 604-***-****

Email: ***************@*****.***

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PROFILE

Results and solution focused Accounting Clerk professional adept at collaborating with cross functional

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departments and personnel. Able to meet deadlines, expert problem solver, detail-oriented and driven.

Highly organized and meticulous Administrative professional with experience in corporate office settings,

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offering excellent communication and computer skills.

Self-motivated, innovative and goal oriented Project Management professional focused on process

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improvement and on-time delivery of projects. Dedicated team player and skilled at mediation and conflict

resolution.

Outcome focused Marketing Specialist successful at generating revenue, sales, leads, and implementing

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effective promotions targeting specific audiences.

Flexible and hardworking Customer Service specialist with over 8 years retail experience in a fast paced team

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based environment, excelling at customer satisfaction and retention.

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EDUCATION

Bachelor of Business Administration, Finance (2013) - Simon Fraser University

• Extended Minor in Economics

• Bachelor of Business Administration Co-operation Education.

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PROFESSIONAL EXPERIENCE

Jr. Accounts Receivable Administrator, Oct 2013 – Aug 2014

Natures Path Foods – Vancouver, BC

• Monitored and administered 20 customer accounts; ensuring accounts receivables are collected on a timely

basis and deductions taken by customers are investigated and either approved or denied and billed back.

• Reduced the company’s vulnerability to risk and bad debt through conducting collection calls to delinquent

accounts and negotiating repayment to reconcile and increase collections by 90%.

• Reviewed and analyzed audit claims and deductions, prepared claim letters regarding invalid deductions,

held and released purchase orders, and issued non-stock credit notes for approved deductions.

• Prepared bank reconciliations, posted and verified customer payments via cheque, ACH (Automated Clearing

House), and ETF (Electronic Funds Transfer.)

• Managed invoice processing, purchase orders, expense reports, credit memos and payment transactions, by

reaching out to customers, regional sales managers, and brokers to resolve payment and billing issues.

• Composed effective aging reports summarizing accounts receivables data.

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Customer Service Representative, Jul 2013 – Aug 2014

BMO Bank of Montreal - Vancouver, BC

• Assisted an average of 250 clients per a day with personal and commercial transactional needs by addressing

customer inquiries, solving problems, and providing new product information.

• Successfully acquired an average of 60 new customers per a month and processed 20 MasterCard

applications, generating an 18% growth in branch revenue.

• Developed reputation as an efficient service provider with high levels of accuracy, product knowledge and

ability to effectively use a second language.

• Improved the branch regional rating by 40% through assessing inaccuracies in daily transactions, resolving

customer concerns, and paying attention to detail to ensure accuracy in transactions.

• Ensured superior customer experience by investigating customer concerns, demonstrating empathy and

resolving problems in a timely manner.

SHABNAM ANTIKCHI page 2

INTERNSHIP EXPERIENCE

Project/Sales Executive, April – June 2013

Marcus Evans - Vancouver, BC

• Identified and qualified customer needs, developed sales strategies and negotiated and closed projects with

an 85% success rate.

• Conducted effective and competitive market research using online resources such as LinkedIn, Jigsaw, and

Google, while generating an average of 200 new leads daily.

• Contacted 150 of new and existing customers per a day to discuss new products and services.

• Transitioned an average of 16 new leads into paying customers per a month by probing and asking open

ended questions to identify their needs.

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Handheld Management and Tracking Associate, May 2011 – April 2012

BlackBerry – Waterloo, ON

• Collaborated with manufacturing, hardware, software development, and marketing teams to ensure timely

and accurate delivery of devices.

• Directed quality assurance efforts by customizing, organizing, and deploying prototype and pre-released

BlackBerry handhelds.

• Implemented a set of comprehensive tracking processes using SAP for deployment of devices, checking

inventory, tracking orders, and customizing software for external clients.

• Forecasted and managed the preproduction device requirement system and order processing system while

working on multiple projects simultaneously.

• Observed and altered processes and product challenges that could improve development.

• Assisted with screening resumes, interviewing, and training of new co-op students.

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Event Representative, May – Aug 2010

Stanley Black & Decker – Richmond Hill, ON

• Helped drive sales goals and achieve monthly quotas through promoting DeWalt’s line of power tools in BC,

targeting retail and industrial locations to attract new potential clients.

• Assisted in creating pre-season marketing plans to support department and divisional strategies.

• Supervised a team of 3, overseeing the groups’ finances and budget.

• Generated and presented sales summary reports for the National Operations Manager.

SKILLS

! Analytical reasoning Budgeting and forecasting

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! Account reconciliation Strong interpersonal skills

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! SAP software Creative problem solver

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! Adobe software Quick learner

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! Exceptional organization Project Management

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! Superior attention to detail Team player

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! Competitive and strategic planning Campaign development

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! Advanced computer proficiency (Microsoft Researched sales leads

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! office, Excel, PowerPoint, Outlook) Fluent in Farsi

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INTERESTS

Cooking

• Exploring new recipes and ingredients of different cuisines.

Travelling

• Backpacking through South East Asia and Cuba.

Sports

• Thai boxing (Muay Thai), Yoga, Snowboarding, and Hiking.

Contact this candidate