Customer Service Sales

Mary Pickett- Williams

Chicago, Illinois ?Home 773-***-**** Cell 773-***-**** ?

****************@*****.***

Client Relations ? Sales Promotions ? Team Leadership

. Results-driven leader offering 14 years of client relations, sales

promotions, and team leadership in a variety of industries.

. Expertise spanning customer service, communications, new business

development, and post-sales support.

. Proven experience working autonomously in high stress environments.

. Kind and empathetic

. Creative lesson planner

. Alternative Dispute Resolution (ADR) training

. Positive and encouraging

. Fast Learner

Core Competencies

Staff Management Communications Client Relations

Team Leadership Customer Service Cold Calling

Team Motivation Multi-tasking Sales Promotions

Training/Development Special Projects Sales Forecasting

Interviewing New Business Development Negotiations

Project Management Entrepreneur Post-sales Support

Professional Synopsis

Homemaker, Chicago,

Illinois

2009-present

Homemaker

.Maintain budgets by developing and overseeing expenditure

. Pay bills and keep records of credit cards payments

. Perform basic household task: cooking, running errands, laundry, cleaning

and maintenance

.Perform upkeep and minor repairs of the house

.Organize social activities and facilitate play dates

. Plan and cook meals according to family personal preference while keeping

nutrition value in mind

Mary Pickett- Williams

Page 2 Chicago Illinois, (H) 773-***-**** (C) 773-

633-6749 ***************@*****.***

Von Maur, Lombard, Illinois 2009-2010

Personal Shopper

Delivered personalized attention and provided advanced knowledge of

products, services, and trends to clients.

. Coordinated clothing, shoes, and accessories from within several

departments to present and sell to clients.

. Established and maintained a loyal client base through phone calls and

in-store visits.

. Resolved customer service issues.

. Built relationships with customers to increase likelihood of repeat

business

. Recommended merchandise to customers based on their needs and

preference

. Monitored orders using the retail point of sales (POS ) system

Carson Pirie Scott, North Riverside, Illinois 2007-2008

Beauty Advisor & Counter Manager

Trained beauty advisors on sales techniques. Led product demonstrations.

Sold beauty products to customers. Solicited applicants for store credit

card.

. Made outbound telephone calls and distributed marketing materials to

shoppers throughout store to identify and develop list of preferred

customers.

. Coordinated in-store events to generate business such as during gift

with purchase events.

. Knowledgeable about the company's skin care and cosmetic product line

. Train beauty advisors on sales goals

. Build business relationships by recording customers skincare

information

. Met and exceed goals

. Manage the product inventory

. Attend workshops and seminars on new product lines

. Email and call customers about new product lines

Page 3 Mary Pickett-

Williams

Chicago Illinois (H) 773-***-**** (C) 773-***-****

*****************@*****.***

Brady - Wyte Home Furnishing- Villa Park, Illinois

2005-2006

Interior design

. Assisted clients with budget considerations regarding products and

materials

. Consulted with clients to determine architectural preference to meet

overall design goals

. Specified proper products and materials for each project

. Built relationships with customers to increase likelihood of repeat

business

. Responded to customers questions and request in a prompt and efficient

manner

. Met and exceeded sales goals

Small Wonders Day Care, Chicago, Illinois 2002-2004

Owner & Director

Directed activities of day care center to provide instruction and care for

children. Provided child care, selected learning materials, performed

teaching duties, developed and managed budgets, developed and delivered

child development evaluations to parents, and ensured day care center

adhered to state operating standards.

. Guided children in meeting development milestones.

. Advised parents on nurturing healthy child development outside of

daycare.

. Met regularly with parents and guardians to discuss children's

progress

. Complete training courses to keep up-to-date with new teaching methods

and developments in the fields

. Prepared healthy meals and snacks

. Planned and implemented creative lessons in accordance with district,

county, state and federal guidelines

. Promoted physical and social development by implementing classroom

games and outdoor recreational activities

Mary Williams

Page 4 ? (H) 773*622*8482(C) 773-***-**** ? ****************@*****.***

GE Financial Assurance, Chicago, Illinois 1993-2001

Telemarketing Supervisor

Supervised 35-45 telephone sales representatives. Operated profitably

through managing productivity, call quality, payroll, and telephone sales

representative development.

. Highest performing sales manager regionally for two consecutive years.

. Achieved 85% goal ratio by strictly managing staff phone attendance

levels.

. Reduced average wage and management cost per hour through planned

attrition and determining entry level wage.

. Managed and recorded all leads from outbound telephone marketing

. Exceeded targeted sales goals by [110] %

. Completed company leadership training program

. Prioritized daily workflows, including all out bound calls, quotes and

sales-related inquires

GE Financial Assurance, Chicago,

Illinois

1990-1992

Telephone Sales Representative

Explained features and benefits of an array of ancillary products and

services to retail credit card holders to generate sales through outbound

calls.

. Consistently ranked in the top 10% amongst telephone sales

representatives in sales performance.

. Regularly selected by senior management to test new ancillary products

and services

. Monitored and evaluated peer calls in the absence of management.

. Managed customers calls effectively and efficiently in a complex, fast-

paced and challenging call center environment

Page 5 Mary Pickett-Williams

Chicago, Illinois (H) 773-***-**** (C) 773-***-****

*****************@*****.***

Academic Credentials

Certificate in Child Development

Malcolm X College, Chicago

.Continuing education in (Child development)

Certificate in Microsoft Office Programs

New Horizon Computer School, Chicago

.Emphasis in (windows, excel and Word documents)

Certificate in Business Administration

American Business Institute, Chicago

.Emphasis in (Marketing)

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