Customer Service Representative

Taiwo Adekunle

OBJECTIVE

As an experienced customer service representative, I would like to put my earned skills to good

use and provide assistance to the customers by solving their queries. While earning this

experience, I have gone through different situations and earned skills to handle the arising

problems and tricky conditions.

PROFILE HIGHLIGHTS

With seven years’ experience in the medical profession, I have gained an excellent skills level in

customer service and medical administration.

• Currently enrolled in a Social Service Worker program with Medix College.

• Ontario Certified Medical Administrative Assistant.

• Extensive administration experience with scheduling, patient medical records and related.

• Considerable knowledge of medical terminology.

• Very productive with a strong work ethic.

• Proficient with computers: Internet, E-Mail, Microsoft Word, Excel and Power Point.

• Standard First Aid and CPR-Level C

• Excellent people skills with patients of many ethnicities and religions.

• Outgoing; friendly; a positive attitude and self-motivated.

PROFESSIONAL EXPERIENCE

Customer Service Representative: Miratel Solutions; Toronto, Ontario 2012 - 2014

• Took Inbound and made outbound calls.

• Generated tickets for problems that cannot be resolved over the phone.

• Made sales calls for soliciting business from new customers.

• Establishing customer’s preference,

• Adapt to a customer’s unique needs and changing circumstances.

Customer Service Representative: Gemma communications, Toronto, Ontario 2011 -2012

• Provide appropriate answers to customers’ questions

• Ability to ask the right kind of questions and providing an effective solution.

• Prioritize time and understand a customer's needs and wants.

• Proactive and anticipate customers' problems.

• Professional, friendly, and courteous.

• Keep issue resolution and meeting targets as the top priority.

Licensed Practical Nurse: King Solomon Hospital; Ikeja, Lagos, Nigeria 2007-2009

• Took intake-reports for incoming patients.

• Prepared patients and rooms for physical examinations.

• Coordinated and followed up on daily laboratory-related procedures and communications.

• Sterilized equipment and properly disposed of contaminated supplies.

• Assisted physicians and registered nursing staff.

• Prepared and administered medications to patients.

• Inserted catheters and bandaged wounds.

• Maintained dignity of patients and confidentially of patient information.

Licensed Practical Nurse/Clinic Manager: Ikeja, Lagos, Nigeria 2006-2007

• Monitored vital signs, health status and reported changes in patient behaviors.

• Practiced and encouraged therapeutic communications with patients.

• Assisted patients with activities of daily living and ensure maintenance and cleanliness of

exam rooms and equipment.

VOLUNTEER EXPERIENCE

Youth Counsellor: Celestial Church of Christ, Toronto, Ontario 2012-2014

Grade 1 Helper: St. Anthony of Padua Catholic Elementary, Brampton, ON 2010-2012

CONTINUING EDUCATION

Raised with a determined desire to continually develop myself, I am constantly learning through

formal and informal means.

• Community (Social) Service Worker: 2014

Medix Healthcare College (See attached)

• Medical Administrative Assistant Certificate 2010

Toronto District School Board, Toronto, ON

• Emergency First Aid / CPR – Level C 2010

Active Canadian Emergency Training, Toronto, ON

• Courses Provided Through Toronto District School Board 2010

Alzheimer’s Society of Toronto

Mental Health Units

Heart and Stroke Training

Informative Tourette’s Course

• Phlebotomy Certificate 2010

Health Care College

• Licensed Practical Nurse Diploma 2004

Lagos State Polytechnic, Lagos Nigeria

References Are Available Upon Request

Contact this candidate