Customer Service Representative

HEATHER MURRAY

**** **** ******* **, ************, IN 46254

PH: 317-***-**** EMAIL: *****************@*******.***

SUMMARY OF QUALIFICATIONS

Over 4 years of customer service experience in claims administration and warehouse environments.

Ability to use effective communication skills, resolve complaints along with being able to meet

deadlines and multi task. Effective when working independently or as a team. Able to prioritize and

handle wide variety of responsibilities and projects in a fast paced environment. Ability to type 45+

words per minute. Also, familiar with most Windows and Microsoft programs and products. Currently

working as a Customer Service Representative Assistant at Herff Jones.

WORK OF EXPERIENCE

01/2008 Present Herff Jones Customer Service Representative Assistant

Assisting account mangers by entering announcement contracts, pricing and other important items for High

School Graduation Announcement orders. Sort incoming mail and file paperwork in appropriate location.

06/2007 01/2008 Gold’s Gym/Kid’s Zone Youth Supervisor

Supervised children of adults who attended Gold’s Gym.

08/2004 02/2007 Personix Production Specialist

Prepared credit cards and benefit cards for outgoing mail. Metered mail for shipping via FED EX, DHL and

USPS.

03/2002 04/2004 Allstate Insurance Company Claims Processing Specialist

Administered claims and check issuance for 24 states in the U.S. Received promotion to Special

Investigations Unit in November 2002.

04/1998 03/2002 Enrichment Day Care Child Care Assistant

Managed 5 10 infants and toddlers. Daily activities included teaching, cleaning and outdoor activities.

06/1997 06/1998 Kelly Services Administrative Assistant

Sorted incoming mail and filed legal documents for pending litigation claims.

EDUCATION

Broad Ripple High School

High School Diploma

REFERENCES

Available upon request

Contact this candidate