Customer Service Technician
Resume:
Paul E. Fisher
**** ********* *******, **** *******, MN 55347 (H) 952-***-**** (C) 612-***-**** ********@*****.***
professional summary
Top level Journeyman Automotive Technician with thirty years of dealership experience. Punctual, organized and
skilled in all aspects of dealership service functions.
skills
•
• Enjoy working in a fast paced environment • Organized and detailed
• ASE Certified Master Technician • Quick learner
• ASE Certified Advanced Engine Performance • Leadership and teaching skills
Specialist • Thrive on finding solutions to difficult to solve
• Supervisory and customer service skills problems
• Able to multi task and meet deadlines
work history
Journeyman Automotive Technician October, 2000 Present
Jim Lupient Buick GMC Golden Valley, MN
• Successfully diagnose, identify and implement repair strategies on General Motors Vehicles
• Assist customers with difficult to repair vehicles. Typically last service attempt before manufacturer
buy back
• General paperwork and customer service interactions
• Primary emphasis on driveability and electronics repairs
Automotive Technician Program Advisory Board Member January, 1991 – January, 2005
Hennepin Technical College Eden Prairie, MN
• Assisted the Automotive Technician Program with short and long term curriculum planning
• Assisted the Automotive Technician Program with determining short and long term equipment
needs
• Advised the Automotive Technician Program on current industry trends
Journeyman Automotive Technician June, 1984 – October, 2000
Wally McCarthy’s Oldsmobile Richfield, MN
• Successfully diagnosed, identified and implemented repair strategies on General Motors Vehicles
• Assisted customers with difficult to repair vehicles. Typically last service attempt before manufacturer
buy back
• General paperwork and customer service interactions
• Primary emphasis on driveability and electronics repairs
• Helped produce New Owner Clinics on a monthly basis
• Oldsmobile Master Technician
• Provided expert court testimony in customer dispute cases
Automotive Technician October, 1983 – June, 1984
Star West Chevrolet/Oldsmobile Delano, MN
• Successfully diagnosed, identified and implemented repair strategies on General Motors Vehicles
• General paperwork and customer service interactions
• Completed necessary documentation of all repairs
• Assisted with customer requests and provided exceptional customer service
education
Automotive Technology Coursework June, 1984 – present
General Motors College Detroit, MI
General Coursework January, 1991 – December, 1991
Normandale Community College Bloomington, MN
Automotive Technology Program Diploma June, 1983
Hennepin Technical College Eden Prairie, MN
High School Diploma June, 1981
Eden Prairie High School Eden Prairie, MN
Paul E.
Fisher
References
Professional
Mr. Richard Kinsey, Service Director, Wally McCarthy’s Cadillac
Mr. Gregg Havelka, Former Service Manager, Jim Lupient Buick GMC
Mr. Timothy Simonson, Service Manager, Jim Lupient Buick GMC
Personal
Mr. Thomas Machtemes
Mrs. Victoria Vandersteen
Mr. Ronald Fischer
•
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