Customer Service Manager

Linda Miller

*** *** *** **, *****, FL ***** Cell: 727-***-**** **********@*****.***

Innovative Manager seeks position offering opportunities for new professional and personal challenges. Offers a successful 10 year career in profitable small business ownership and management. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed. Natural leader and skilled mediator who excels at bringing out the best in all employees.

Operations management

PROFILE

SKILL HIGHLIGHTS

EXPERIENCE

General Manager, 03/2002 to Current Missing Links - Largo, FL Managed the day-to-day operations within the business. Identified key growth opportunities for the business through group buying sites. Reduced high turn over rate through better recruiting and training. Maintained high levels of customer satisfaction through customer appreciation days and on going training with staff to maintain high levels of customer service. Made decisions on behalf of the owner while he was away.

Owner, 08/2010 to 09/2012 Missing Links Ice Cream - Largo, Fl Owned and handled the business. Managed all operations of business, including, customer service, inventory, ordering, accounting, employees and training. Added new food items to grow business. Mentored and coached employees by taking an interest in their goals for career and life.

Operations Manger, 04/1996 to 02/1999 Best Buy - Sarasota, FL Managed the day-to-day operations of the store. Handled new employee orientation. Managed returns, exchanges and repairs of products. Worked with general manager and department managers to increase sales and maintain a high standard of customer service. Worked with department supervisor's on scheduling and handling employee issues. Motivated employees to hit daily, monthly goals.

Shift Manager, 06/1993 to 07/1996 Pizza Hut - Sarasota, FL Entry level management position. Managed production of pizzas, daily inventory to control cost and waste. Trained with general manager to maintain quality and consistency of hot fresh pizzas.

Team building

Natural leader

Procedure development

Employee engagement

Persuasive

Adaptable

Collaborative

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