Training, Facilitation, Learning and Development, E-learning

Christopher Jordan Lee

*** ********* ****, *********

Rhondda Cynon Taff

Wales, United Kingdom

CF40 2SG

Phone: +447*********

Email: *********@**********.***

Dear Sir / Madam

In response to your recent advertisement for the Trainer/ L&D position I

would like to introduce myself for consideration to the position. I believe

my present experience, qualifications and commitment would prove to be a

positive contribution to your business objectives

As an experienced trainer currently working in the financial services

sector I have developed a strong focus on transferable skills which could

be applied to many business environments. I am a highly focused and

motivated individual, directing personal goals toward the development of

training excellence.

In my present position of the leading Trainer, Customer Accounts, Admiral

Group PLC, UK, I am responsible for comprehensive induction training of new

personnel. Refresher training across six departments spread over seven

operational sites in the UK, Canada and India. Collectively I have

delivered training to more than 1200 staff members this year in national

and global venues. There has been particular recent success delivering

effective training to over 300 staff at the Bangalore Customer Service

Centre at all levels of the business.

I am currently seeking an international move to a company that has more

opportunities for advancement and can provide a challenging and rewarding

working environment. As I believe I have reached the height of my ambition

in my currently role I am seeking expansion internationally.

As outlined in my attached CV I believe my skills and experience make me an

ideal candidate for the role. I greatly appreciate your consideration.

I look forward to hearing from you soon. Yours sincerely

Christopher Jordan Lee

Christopher Jordan Lee

Profile Summary

I.T literate trainer experienced in the use of all Microsoft office

packages including Excel, Word, PowerPoint and Microsoft Desktop Publisher.

Established working in a varied and fast paced training environment.

Experienced with a number of adult learning concepts including instructor

lead training, facilitation, guided discovery and e-learning. Can manage

numerous training needs and projects simultaneously with excellent time

management and leadership skills.

Recent Employment/Experience

Current Role: Admiral Group plc.

After attaining high levels of customer service within my previous role I

have now move onto become a trainer. Beginning the role in 2010 as a

training assistant the role has grown and changed since in line with my

achievements and ambition.

I am currently the Customer Accounts departments leading trainer

responsible for the training of our department's staff as well as staff in

Customer Services, Renewals, Sales and Outbound. The responsibility for

these departments spans 7 sites in 3 countries. The role has a number of

facets from training all new hire staff for each of the mentioned

departments as well as running refresher training, skills training and

systems training.

As a qualified trainer with a Diploma in Learning Facilitation and numerous

certifications within the training field I am responsible for the design of

training packages and their facilitation for thousands of staff globally.

In 2013 I spearheaded the creation of our international support training

programme. This year I have personally trained over 500 staff in our

Canadian operation and over 300 staff in our India operation, totalling

over 1200 staff globally this year. Despite the quantities of training I

maintain an average feedback score of over 95%.

Proven skills in classroom training has lead me to be responsible for

training of all levels of staff from new hire to the company's CEO, COO and

senior directors. In addition to classroom training I was responsible for

the creation of our department's e-learning programme. Starting in 2012

with self tuition on our company's learning management system I have since

created 6 courses and 4 e-information videos undertaken and viewed by

thousands of staff globally. I am also certified in the use of Captivate e-

learning software.

In addition to training my role currently involves project management,

mainly regarding the reduction of costs and increase of income streams.

Over the past year through training, procedural changes and the

implementation of new measures, errors and missed premiums have been

reduced. The cost of errors made by staff has been reduced by over 100,000

this year and overdue premium not taken due to system and staff errors has

seen a reduction of over 200,000 this year.

Achievements

. Winner of Welsh Contact Centre Forum Trainer of the Year award 2013

. Lead International trainer responsible for 6 department and 7 sites in

3 countries.

. Adept at project management and multitasking

. Experienced in e-learning design and implementation

. Able to design, co-ordinate and facilitate training to all levels of

staff globally

. Experience at training all business levels from new hire to CEO and

Senior managers

Admiral Group plc.

I am currently working for the Admiral Group plc, in a customer services

based call centre role. My role entails dealing with all customer queries

from issues with polices that need to be handle in a delicate manner when

policy holder are upset to dealing with all payments on the policy. I also

deal with some administrative duties within my team and have successfully

passed my probationary period two months early. I am expected to and

successfully maintain the high standard of customer service, organisation

skills and time management and admin duties expected of Admiral Staff. Also

this role has involved intensive and challenging training and in previously

unfamiliar computer systems.

Achievements

. Considerable training for numerous aspects of car insurance

. Time management, organisational and administrative experience

. Time management and extensive customer services experience dealing

with all types of people

Pure Insurance Marketing ltd. May 2009

I worked at Pure for a three week period as a Telesales Executive before

the company went into liquidation. This experience was my first within the

telesales industry and I thoroughly enjoyed it despite the short length of

employment. The job involved generating leads by phoning potential

customers whose details we have received. I was required to have a good

level of customer service on the telephone and to be able to hit targets

set by my team leader, both of which I excelled in.

Woolworths plc. Mid Glamorgan

November 2007- December 2008

I first started in Woolworths as a sales assistant were I was assigned to

work in the confectionary department. Later when the store manager

reassigned me to oversee a number of other departments I was placed in

charge of the running of the department on a daily basis in co-operation

with two other members of staff. My duties included the accurate updating

of prices, the setting out of correct advertisement banners etc. ensuring

all promotions were set into place on schedule, stock levels were

maintained at a appropriate level. I also had to ensure that the stock

storage area was kept tidy and delivery was divided up correctly for my

department and to greet area managers when they visited and answer

questions on my department and suggest ways of improving sales.

Achievements

. Junior management experience

. Task setting and working to deadlines

. Customer service experience

. Stock management

Crabtree & Evelyn Trading Limited, Mid Glamorgan Summer

2007, 2008

(Toiletries Manufacturing & Marketing)

I have worked at Crabtree & Evelyn on three separate occasions. The first

time I worked at Crabtree was in the I.T department were I built a number

of fully functioning computer for various departments and the reception

area, was responsible for the upgrading of all computers in operation at

the warehouse. I was also part of the team that installed the factories

wireless network and linked all operation pc to the network.

Achievements

. Build fully functioning pc's

. Maintain and upgrade both hardware and software of a pc

. Install a wireless network in a working environment

The second time I worked at Crabtree & Evelyn I was part of the company

wide shipping information update during which I was required to use bespoke

software to reference over one hundred items shipped by the company. I was

place in charge of the update for the Mid Glamorgan facility along with one

other member of staff.

Achievements

. Able to operate bespoke software the company uses

. appropriately handle large amounts of data and organise them into the

correct format

. Organisational and diplomatic skills working in conjunction with

other groups using the same area

The third time I worked for the company I was designated as leader of a

team of staff with seasonal contracts in order to compensate for the larger

orders being placed due to the Christmas season. This job required me and

my team to collect the correct items for each individual order, pack the

items safely and correctly, ensure each delivery was supplied with the

correct paper work and to ensure all deliveries were packed and ready for

morning shipment.

Achievements

. Designated team leader

. Managerial skills

. Problem solving skills and co-ordination

. Effectively management of people correctly with no issues arising

Training/Qualifications

. Diploma in Learning Facilitation

. Certified in E-Learning Design

. Certified in Blending Learning

. Certified in Captivate software

. Institute of Leadership and Management Level 2 certified

. Admiral Bronze and Silver development plan graduate

. Admiral Management Performance Programme graduate

. A level in Geography

. A level in History

. GCSE's in History, Geography, Maths, Maths statistics, Biology,

Physics, Chemistry, Business studies, French, English

. Qualified mentor

Contact Information

Mobile: +447*********

Email: *********@**********.***

Address: 145 Partridge Road

Tonypandy, Mid Glamorgan, CF40 2SG

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