Customer Service Sales
Resume:
Hussain Ali
**** ******* ********, ***********, ******* L5M 5T9
Phone: 416-***-**** E-mail: *****.**@*****.***
OBJECTIVE
To secure a position with a well established organization with a stable environment that will lead to a lasting
relationship in the field of advisory.
SKILLS PROFILE:
Fluent in English, Urdu, Punjabi & Hindi; intermediate Arabic and French
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Five years customer service experience with various retail businesses
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Adaptability to change developed through working in various dynamic environments, and living in different
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countries
Understanding various cultural differences gained through living in Kuwait between 1989-2007, 2.5 years of
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university in London between 2008-2010 and travel around Europe and Asia.
Acquiesced to team working through various volunteering experiences, group assignments in university,
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retail work and group travel.
Leadership and entrepreneurial skills developed through group travel, Model United Nations, volunteering
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experience and through different work experiences and ethics
Extensive knowledge of Microsoft Office, Photoshop, MAC, Windows, IT Hardware, the internet and all
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associated application; intermediate knowledge of AutoCAD.
Duke of Edinburgh’s Gold International Award
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Proficient consulting and sales skills through diverse work environments; ranging from retail to professional
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advisory.
EDUCATION:
Bachelor for International Business, Honours
Carleton University, Ottawa, ON 2011-2013
Major: Strategic Management & International Human Resources
Minor: French
Graduated: June 2013
Bachelor of Arts & Business, Honours
University of Westminster, London, UK 2008-2010
Double Major: Architecture & International Business
Transferred: Carleton University, Ottawa, Canada
EXPERIENCE:
Samsung Experience Consultant
Samsung, Ottawa, ON October 2013 – December 2013
Train Associates and Managers on Samsung product line
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Provide customers/clients product knowledge and give them they Samsung Ecosystem Experience
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Perform inventory checks and market analysis for the Samsung Experience Store
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Full-time Cell Shop Product Expert
Future Shop, Ottawa, ON May 2013 – Aug. 2013
Provide customers product knowledge and answer any questions regarding in-store/web products
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Communicate company programs, special promotions and payment options to customers
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Staying up-to-date and informing customers on wireless products, carrier plans and upcoming technologies
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Product Expert
Match Marketing Group Inc., Ottawa, ON Oct. 2012 – May 2013
Advertising strategy analysis
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Promote products for Samsung throughout the year at different locations and provide Rogers SSP training.
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Advice customers/clients on products and answer any questions they have regarding them
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Performing market analysis to determine trends in buyers and competitors’ behaviours
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Seasonal Cell Shop Product Expert
Future Shop, Ottawa, ON Nov. 2012 – Dec. 2012
Provide customers product knowledge and answer any questions regarding in-store/web products
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Communicate company programs, special promotions and payment options to customers
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Staying up-to-date and informing customers on wireless products, carrier plans and upcoming technologies
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Advisory Intern
Ernst & Young, Ottawa, ON June 2012 – Nov. 2012
Develop strong working relationships with clients and build a level of influence with key client contacts
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Ensure compliance with risk management strategies, plans and activities of the firm.
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Understand business & industry issues / trends. Identify areas requiring improvement in the client's business
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processes to enable preparation of recommendations.
Demonstrate an application and solution-based approach to the problem solving technique. The same can be
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utilized for research on delivery of solutions.
Assurance Intern
Ernst & Young, London, UK June 2009 – Aug. 2009
Collaborated with a 4-member Audit team to effectively complete an audit of a contracting company in
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London, UK.
Used Excel and CaseWare extensively to create 5-10 spreadsheets per day to record capital assets and
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inventory transactions.
Assisted in creating sections of the final audit reports, and collaborated in finalizing the consolidations for the
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year end.
LEADERSHIP EXPERIENCE:
Strategic Management Simulation Project
Carleton University, Ottawa, ON Winter 2012
Managed functional activities involving: HR Sales, marketing, manufacturing and finance.
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Management of start-up firm- Business simulation course
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Competed for investors, economies of scales, productivity, market share and capital against several teams.
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Team placed second out of ten teams with an ending ROI of 280% and final market share of 60%
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Youth & Education Co-Chair
Canada Pakistan Association (CPA), Ottawa, ON Feb. 2011 – Dec. 2013
Educating Canadian Pakistani Youth and the Community about their culture.
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Organize events to engage youths.
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Raise awareness and funds on social, natural and political problems.
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Recruit volunteers for events.
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PERSONAL INTERESTS:
Basketball, Swimming Soccer, Travel, Mountain climbing, Hiking, Camping, Driving, Reading, Sketching and
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Drawing.
Contact this candidate