Customer Service Data Entry
Resume:
Erika Billings.
Professional Visual Artist Fluent in both English & Spanish
*************@*****.***
As a professional, I am seeking opportunities that will allow me to serve as an asset in the workplace setting. With over five years of experience working in the Entertainment, Film & Television, Fashion,Beauty, Health and other Professional Industries I have acquired a broad range of skills that have allowed me to perform exceptionally, under adapted environments that were driven by budget,scope and deadlines across multiple platforms. I have found these to also be essential for successful living and working in a rapidly changing society.
Education
University of California, Los Angeles
B.A. Arts & Architecture
Major Design Media Arts
Minor Visual & Performing Arts Education
Summary of Qualifications & Skills
More than 5 years of Professional Experience in: Arts Education, Customer Service Operations, Marketing, Public
Relations, Client Relations, Strategic Planning, Program Coordination, Office Management & Administration, Employee Training & Supervision, Consultations, Creative Direction, Production Design, Hospitality, Performance Improvement, Data Processing & Handling, Project Management, Communications, Graphic Design/Product Design,Hair & Beauty Specialist, Visual Arts Teaching Artist, Program Development, Food & Beverage Services, Quality Assurance, Branding, Logo Development Image Consulting, Curriculum Development, Event Planning, Production Assisting, & Public Speaking.
Proficient in Modern Technology: Microsoft, Excel, Powerpoint, MAC, PC, POS Systems, Adobe Creative Suite:
Photoshop, Illustrator, InDesign, After Effects,Maya 3D Application, Basic CSS/HTML Coding, Processing, Final Cut
Pro, Digital Photography.
Expert in being: A Team Leader who works independently, Team Player who is supportive and motivating to others, Creative, Organized, Instrumental in Efficiency and Productivity, Highly Competitive, Precise, Professional, On-time, Presentable, & Goal-Driven with high propensity to succeed. Have also demonstrated success working in an environment driven by budget, scope and deadlines across multiple projects.
Experience
Freelance 2008-Current
Graphic Designer
Online Portfolio: https://users.dma.ucla.edu/~erikamelissab/Erika_Portfolio/
Experienced in Logo Design, Print, Advertisement, Promotion, Brochure Development, Social Media Marketing,
Creative Branding Creation. Proficient in Modern Technology: Microsoft, Excel, Powerpoint, MAC, PC, Adobe Creative Suite: Photoshop, Illustrator, InDesign, After Effects,Maya 3D Application, Basic CSS/HTML Coding, Processing, Final Cut Pro, Digital Photography.
Massage Envy Spa June 2014-Present
Front Desk Agent
The Front Desk Agent is essential for the busy membership massage clinic. Duties include: Providing excellent customer service to members/guests by answering phone calls, setting appointments, greeting members/guests upon arrival and selling memberships. Assists in maintaining professional front desk and reception area. Assists in administrative tasks including filing, member folder maintenance, and data entry of client records and surveys. Assists in maintaining cleanliness of therapy rooms, common areas and store room. Various duties as assigned by Clinic Management.
All Team Staffing Hospitality & Food Services May 2014-Present
Formal Server/Hostess/Usher/Bar Assistant/Guest Services
To effectively assist food and beverage service, guest attention, and overall logistics of events by way of set-up,clear communication and teamwork, while maintaining the company’s standard for excellence, resulting in the
overall success of events. Food Team fulfills both front-of-the-house and back-of-the-house needs of hotels,corporate cafeterias, school and university cafeterias, convention centers, sports and entertainment venues,banquet centers, catering companies, golf tournaments, country and executive clubs, private parties and more.
UCLA VAPAE Studio Sessions AfterSchool Arts Enrichment Program September 2013-May 2014
Visual Arts Teaching Artist
The UCLA VAPAE Studio Sessions at St. Sophia’s will give youth the tools and support they need in order to grow as Artists and creative human beings. Students will learn to connect their life experiences with an art practice in a supportive, constructive environment. The curriculum for the UCLA VAPAE Studio Sessions explores the theme of space and it’s relation to self. Students will investigate physical spaces through art while developing new ways of perceiving the world around them. By encouraging students to find their own visual language, inspiration from surroundings, and understanding of the larger world of art and creativity, we seek to inspire a creative arts practice that will continue in the lives of the students.
Mary S. Easton Center for Alzheimer’s Disease Research at UCLA September 2009-Current
Assistant II [Data Core Department]
Data Entry, Interact with staff and faculty when their help is needed to resolve data issues, Database creation and organization into tables, charts, etc., Assisting with creation of power point presentations, Skills in using various computer software. Scan and create electronic PDF files of all patient & center data, management & organization of important data files.
Book Arts Summer Workshop July 29-August 2, 2013
Arts Education Assistant
A week-long Arts immersion program that engaged 24 selected pupils in the process of bookmaking. The summer program culminated in the creation of an original book of thoughts, illustrations, poems and stories that give voice and vision to children from a variety of life experiences. [Located at the UCLA Clark Library].
UCLA Visual & Performing Arts Education Teaching Sequence April - June 2012
Professional Teaching Artist Visual Artist
In an 8 week Visual Arts series of inventive activities, I emphasized how limitations and boundaries can free the creative spirit. I created elements of design-based lessons that challenged the way my students engaged with art, by setting up parameters with time, technique, process, materials, and inspiration. Each lesson provided away for my students to reflect on their own opinions, goals and personal identity.
Susie Chhuor Professional Hair & Makeup Team September 2009- November 2012
Lead Makeup Artist & Hair Stylist
This position requires top quality service, communication, organization, & experience. Responsibilities include:
Trial sessions, consultations with clients, professional Makeup Application & Hairstyling, Restocking of product & kit essentials, creation of personalized looks catering to the clients needs, traveling to clients destination, email inquiries, & more.
The LookBook Internship [ Located in Beverly Hills, Ca. ] Winter & Spring Quarter 2011
Beauty Intern
TheLookbook reports on who is styling celebrities for events, who wore what, and changes in PR moves for fashion brands and firms. As a Beauty Intern, I researched, logged, & contacted Industry profiles to retrieve information in regards to the beauty end of the Fashion industry.
UCLA Transportation Services February - June 2009
Parking Attendant
Customer service and communication while working in a dynamic environment. Parking Operations is responsible for providing the highest quality customer service and parking facilities to support the teaching, research,and public service mission of the UCLA campus. Parking Operations is a professional, knowledgeable team which takes pride in providing outstanding customer service and parking facilities.
Starbucks Corporation September 2008- February 2009
Barista
This position contributes to Starbucks success by providing legendary customer service to all customers. This
job creates the Starbucks Experience for customers by providing them with prompt service, quality beverages
and products, and maintaining a clean and comfortable store environment. The Barista models and acts in accordance with Starbucks guiding principles.
ASUCLA Restaurants September 2008- February 2009
Food & Beverage Services
Responsible for the daily duties of concessions for Sports & other events held at UCLA. Including but not limited to: food prep, customer service, cash handling, inventory control, merchandise and supply restocking and facility upkeep.
Calaco Grill Restaurant & Bar Lounge [San Diego, Ca. Downtown Gaslamp] October 2007-September 2008
Waitress /Hostess/Bar Assistant
Experience in high-end food & beverage handling, working in a team-oriented, high-volume, fast-paced environment to provide a dining experience to guests which distinguishes the mission of an upscale, casual eatery known for great food & specialty beverages. Monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting. The hostess is often responsible for answering the telephone, booking
reservations and moving tables together to accommodate large parties.
Freelance 2008-Current
Makeup Artist & Hair Designer
Experienced in Bridal, Fashion, Entertainment, Special Occasion, Headshots, Everyday Makeup and Hair, Au Naturale, Airbush, Special FX, and more. Freelancing includes: Building my own client relations, one-on-one image consultations, trial sessions, appointments. Accommodating travel to client’s location, rates, and personalized looks according to client desires and requests. Currently offering services for all occasions and open to travel
upon request from clientele.
Online Portfolio Available: https://users.dma.ucla.edu/~erikamelissab/Erika_Portfolio/
Awards & Recognition
• IMDB Credits
• Work Feautured in UCLA Design Media Arts Exhibition Installation, 2009.
• Publication of work featured in Eldeer & Leemaur Book titled “Believing in Greatness“2008.
• Certificate of Competency in Digital Art & Mixed Media. 2008.
• Hair & Makeup Team recognition for Best of the Knot 2011. Brides Choice Award 2011/2012.
• Living Social.com’s #90 for “Top 365 things to do in Los Angeles 2012”.
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Professional References
Telephone Numbers Available Upon Request
Barbara Drucker
UCLA Director of Arts Education Program Associate Dean, Academic Affairs
School of Arts & Architecture
********@****.****.***
Anthony Bodlovic, UCLA Professor
***************@*****.***
Lijie Di, Former Data Manager at Mary S. Easton Center for Alzheimer’s Disease Research
*******@*****.***
Vasa Mihich, UCLA Professor
****@****.***
Aloni Ford, Producer
*****@**************.***
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