Human Resources Customer Service

JERRY ANDRE

********@*****.***

*** ********** **** *********, ** 08021 Phone: 908-***-****

SUMMARY: Experienced Human Resources and Labor Relations professional with emphasis in recruiting, benefits administration,

talent management and employee relations. Applies knowledge of policies and procedures to ensure company remains in

compliance with federal and state laws. Instrumental in staffing positions, sourcing, resume screening, and conducting

phone and applicant interviews. Experience in running HR reports, problem solving strategies to find solutions to difficult

personnel and administrative problems.

EDUCATION: Rutgers University, New Brunswick, NJ

Masters: Human Resources Management, May 2008

Masters: Management and Labor Relations, May 2007

Bachelor of Arts: Labor Studies and Employment Relations, May 2005

Minor: African Studies

CAREER Area Human Resource Manager; Voorhees, NJ and Wilmington, DE: 2014-Present

HISTORY: ALLIEDBARTON, HUMAN RESOURCES DEPARTMENT

• Disseminate, implement, and monitor corporate policies, programs and procedures in the areas of

administration, training, compensation, compliance, and benefits to attract, retain, and motivate employees

• Oversee recording and maintenance of employee information, such as; personal data, tax data,

attendance, performance reviews or evaluations, disciplinary actions, and terminations

• Oversee the coordination, implementation and administration of EEO/AA and Diversity Goals and

Objectives including affirmative action plan requirements, investigations regarding employee issues,

and implementation of diversity strategies

• Coordinate with Area operations and Regional Vice President Human Resources to facilitate all

employment activity (i.e., hiring, disciplining, terminations, etc.) within the Area

District Human Resource Manager; Voorhees, NJ: 2013-2014

ALLIEDBARTON, HUMAN RESOURCES DEPARTMENT

• Developed organization strategies by identifying and researching human resources best practices and provide

recommendations for strategic growth, direction, and achieve company objectives

• Managed training and administrative functions, recruiting, drug testing, background screening, onboarding,

staffing, employee recognition, leave of absence, workers' compensation, and unemployment claims

• Worked with all levels of management to identify, analyze and solve concerns, create opportunities for

continuous improvement, help manage new accounts, run reports for measuring, and analyzing results

• Managed a contingent workforce and handle I-9 compliance, coaching, performance management,

develop human resource operations, ongoing metrics for tracking, and data analysis

• Created and deliver employee and Supervisor training including, New Hire Orientation, OSHA, EEOC,

Management Skills, Company Policies, HR System Functionality and other training as necessary

• Conducted employee relations investigations, report documentation, and consult with legal counsel when necessary

• Ensured compliance with state licensing, client contractual obligations, and all other regulatory requirements

Human Resource Generalist & Employee Relations Specialist; Watchung, NJ: 2012

COWORX, HUMAN RESOURCES DEPARTMENT

• Managed employee relation issues for internal staff, implement and interpret policies and operating practices

• Continually assess programs and practices ensuring the organization is up to date and current with

industry best practices

• Coordinated employee leave benefits (e.g. FMLA, LTD, PDO, and Worker’s Compensation programs,

unemployment reporting, etc.)

• Served as a consultant/advisor for branch and client services staff in the handling of ‘temporary

division’s employee relations and legal issues including disciplinary action, interpreting company

policy and procedures, conducting investigations and resolving employee complaints relating to sexual

harassment, EEOC, etc.

• Coached and counseled branch and client services staff on Human Resource policies and procedures to

ensure consistency and minimum exposure to liability

• Developed and maintain documentation and records in accordance to established company and policies,

and collaborate with internal and external stakeholders

• Monitored federal and state legislative changes, design and conduct HR trainings, participate in other

HR special projects, and supervise identified HR staff positions

Human Resource Generalist & Project Coordinator; New York, NY: 2011

CREDIT SUISSE GROUP, HUMAN RESOURCES

• Monitored and collaborated resources on Mass Data Capture, SharePoint and HR reports to identify employee

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performance, promotions, staffing, compensation, benefits and training opportunities

• Improved HR efforts by analyzing confidential data, find relationships in excel and developed and presented

PowerPoint presentations to managers and directors to enhance our competitive advantage

• Provided advice and tactical support in the areas of recruiting, processing applications, interviewing,

on-boarding, employee relations, briefing management on vacancies and strategy for filling open positions

• Developed methods for IT HR to allocate nominees for training and career development

• Participated in Human Capital review meetings to support, monitor implementation and

effectiveness of actions throughout global IT HR

• Managed reports to identify performance and potential HCP ratings, vet functional and regional

documents and inputting data to improve HR global view of the company

• Project lead for implementation and deployment of HCP succession planning, title promotions,

department goals and target dates

• Balanced priorities, deadlines, schedules and resource requirements, ensuring reports, budgets, expense

reports and vacation records are completed on time and within guidelines

• Administered global agenda, write up minutes for meetings and scheduled HR travel plans

Human Resources Learning Development & Collaboration Consultant; Philadelphia, PA: 2008-2010

IBM HUMAN CAPITAL MANAGEMENT, GLOBAL BUSINESS SERVICE

• Provided guidance to employees and managers on company’s policies and general employment

issues both tactical and strategic; investigated and advised management in appropriate resolution

of employee relations issues

• Acted as internal consultant by analyzing and recommending solutions to Human Resources issues

relating to recruiting, interviewing, employee evaluation and employee learning and development

• Developed, coordinated and recommended changes for the improvement of workflow departmental

programs, built relationships with local companies, universities and network with HR organizations

• Collaborated with leadership teams in the development and execution of HR initiatives and

strategies, including organizational/individual development, talent management, staffing,

performance management, employee relations, compensation and campus recruiting

• Conducted needs assessments, developed management training curriculum and conducts training

sessions on various Human Resource and management topics (i.e. sexual harassment,

anti-harassment in the workplace, supervision 101, etc.)

• Evaluated the training and developed needs of assigned department(s) staff and coordinated

and/or delivered the necessary training to address the needs

• Organized and developed deliverables to improve client communication with employees, reduce

turn around on business deals, track company inventory and business performance

• Collaborated with Human Resources departments and managers to acquire and develop materials

using SAP, uPerform, Lotus Notes, PeopleSoft and Outlook to enhance customer service and return

on investment

Human Resources Generalist/ Employee Relation Coordinator; Edison, NJ: 2006-2008

NEW JERSEY DEPARTMENT OF MILITARY & VETERANS AFFAIRS OF MENLO PARK

• Conducted Human Resource research, gathering and presenting data on existing employee

regulations issues, corporate policies, union laws, collective bargaining procedures and office practices

• Prepared memoranda, based on established templates, for employees to request benefits/entitlements

and other HR-related actions, and followed up on employee issues with problem resolution

• Processed, verified and maintained documentation relating to personnel activities such as staffing,

recruitment, training, grievances, performance evaluations and classifications using HRIS

• Coordinated recruitment efforts with hiring managers to attract, retain and develop top talent by recruiting

from local universities, using company website and building relationships through networking events

• Reviewed, revised, and posted vacancy notices on company system, tracked and collected applicant

biographic packages, distributed to appropriate managers, and updated database to reflect selection

• Assisted in conducting new hire orientation and informing new hires on company and COBRA benefits

• Recruited for open positions developing employee analysis skills

• Created job postings and employee offer letters to communicate with employees effectively in writing

• Negotiated issues between management, unions such as CWA, ITPE, ASME, and scheduled hearings

• Conducted periodic audits of Human Resource activities to ensure compliance with policies and procedures

• Responded to questions and/or requests by governmental agencies; may represent the company at hearing

Resident Counselor/ Human Resources Generalist; Piscataway, NJ: 2005-2008

RUTGERS UNIVERSITY, RESIDENCE LIFE

• Managed the organization, advertised and developed competence for building success

• Supervised over 320 residents, coordinated the efforts of four Resident Advisors, directed the success

of two Academic Community Programmers and twelve Hall Government Representatives

• Conducted weekly staff meetings to identify issues, track deliverables, develop ideas, format new

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strategies and improve building operations

• Managed administrative activities by scheduling training and employee development programs

• Recruited on and off campus for open positions, conducted social information sessions for recruiting employees

and collaborated with multiple organizations to market the company developing employee analysis skills

• Distributed, monitored, and ensured employees’ performance appraisals are done in a timely

manner (i.e. 3mos, 6mos, 1yr and yearly thereafter)

• Scheduled, evaluated and conducted traditional and behavioral interviews

• Managed medical, drug testing results and personal information audits

• Documented, tracked and counseled residents with mental imbalance, physical concerns and drug issues

• Managed students in developing leadership skills and programmed educational and social events

• Talented in communicating factual and procedural information clearly, orally and in writing

• Handled both parent and student complaints and academic concerns

• Managed contact information, maintained financial accounts, mailing lists, inventory and billing information

• Skilled in developing a productive learning environment and programmed educational and social events

• Received extensive training on crisis management, problems solving and building diversity

CAREER IBM: Barloworld Handling; Charlotte, NC: June-September 2009

EXPERIENCE: • Studied and analyzed SAP CRM to better understand Barloworld sales system

• Conducted meetings with managers to improve company Business Process Procedures

• Supervised a team of two throughout the process of creating the client deliverables

• Planned and developed the foundation for writing, designing and communicating training

• Delivered and organized training for managers and corrected the final deliverables presented to the client

IBM: California Department of Correction and Rehabilitation; Rancho Cordova, CA: Jan.-March 2009

• Collaborated with managers using BIS and uPerform to create training materials for CDCR employees

• Developed course content, course curriculum and exercise guide in SAP for Skills Management,

Personnel Transaction Specialist within Organizational Management and Employee Grievances

• Tracked core business transactions using BPML and how it relates to the CDCR HR department

TECHNICAL • Microsoft Word, Microsoft PowerPoint, Microsoft Excel, PeopleSoft, Paint, Snagit, Saba, and SharePoint

SKILLS: • uPerform, SAP, Quickr, Oracle, Kenexa, Outlook, Lotus Notes, Kronos, HodesIQ, iCIMS, and E-Verify

• Sterling, HRplus, and WinTeam

LEADERSHIP: U.S. DREAM ACADEMY; Philadelphia, PA: 2011

• Mentored and improved the lives of adolescents who were at risk of incarceration and academic failure

RUTGERS UNIVERSITY; New Brunswick, NJ: 2008

• Society for Human Resource Management and Rutgers University, Leadership and Development Program

LANGUAGES: • Creole

HONORS: • Earned 2006 Residence Counselor Staff of the Year

• Academic Dean’s List and Big East Academic All-American

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