Customer Service Medical
Resume:
JAKEYAH BELLAMY, CPT, PCT
*** ***** *****, *******, ** 30035 ~ 770-***-**** ~ *********@*****.***
PROFESSIONAL SUMMARY
“Provide prescribed medical treatment and personal care services to the ill, injured, convalescent and
handicapped individuals with compassion and tactful approach for successful care.”
A solution oriented Patient Care Technician & Phlebotomist with valuable medical assisting experience in a
clinical profession; qualified for challenges requiring expertise in key patient care services. Combined with strong
administration and clinical skills, boosting efficiency, accountability for positive patient outcomes, and continuing
revenue growth. Developed organizational skills; accustomed to maintaining high productivity level with heavy
workloads. Proven ability to integrate processes and procedures in alignment with the “American Association of
Medical Assistants” that impact efficiency and positively affect quality health care. A motivated, dedicated and
resourceful leader seeking to gain more experience in a hospital, lab, or other patient care institution.
CERTIFICATIONS
Feb 2016
Patient Care Technician, Woodruff Medical Training Expires
Mar 2016
Phlebotomy Technician, Woodruff Medical Training Expires
July 2015
CPR / First Aid & AED, American Heart Association Expires
KEY PROFICIENCIES
Emergency Response Universal Precaution Procedures
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Quality Standard Practices Patient Advocacy
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Triage; Anatomy/Physiology/Disease HIPPA & OSHA Trained Compliance
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Proficient Medical Technology Medication Administering
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Expert Customer Service Patient Advocacy
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Comprehensive Assessment Data Entry / Imaging / Indexing
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Records Maintenance & Security Accurately Type (65 wpm)
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JAKEYAH BELLAMY, CPT, PCT
MS Office (Word, Excel, Outlook, Access, Electronic Records Systems
• •
PowerPoint)
CAREER EXPERIENCE
Administration
Assure quality of care by adhering to therapeutic standards, followed medical practice’s philosophies by the state
board of medical assistants and other governing agency regulations.
Input accurate patient data, insured adequate records maintenance and audit of internal office files using
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Electronic Medical Records system.
Handled patient sign in and discharge procedures, scheduling, follow up care, record and monitor medical
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charts for errors and omissions.
Ensured communications are precise and understood between departments, lab, physicians, and billing for
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patient record accuracy.
Communicated patient referrals for services, transportation, and outreach resources.
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Protected patients and employees by adhering to infection control policies and protocols, medication
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administration, storage procedures, and control substance regulations.
Clinical Care
Assisted LPNs and Doctor’s with patient compliance and relayed patient education and communication techniques
to increase patient understanding of diagnosis, medication regimen, and general health state.
Facilitated patient treatment care, administered and monitored medications, reviewed and relayed lab work
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results, and executed patient treatment procedures accordingly.
Interviewed patients to measure care needs; triage, symptoms assessment, and prioritize level of injury.
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JAKEYAH BELLAMY, CPT, PCT
Used the tools and equipment of the job; including stethoscopes, EEG, EKG machines, laboratory
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equipment, sterilization tools, and more.
Prepared rooms and patients for examinations and helped manage medical supply inventory.
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Provided direct patient care; taking medical histories, charting vitals, and assisting the physician in
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examinations and procedures.
Performed tasks under the supervision of the physician; cleaning and dressing wounds, removing sutures,
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collecting blood/samples, and administering medication.
Promoted patient’s independence by identifying patient goals, family participation, and understanding of
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condition, medications, and self care skills.
Recordkeeping
Responsible for filling records, scheduled lab work and hospital admissions, performed follow up call with
patients, phoning prescriptions, and calling to get laboratory test results. Utilized healthcare solution software
Practice Fusion to perform task for patient records, optimize schedules, streamline check in/out, and manage
patient care.
• Monitored and recorded patient’s vital signs; heart rate, pulse, temperature and blood pressure.
• Assessed and reported general personal interaction to obtain an idea of the patient’s state-of-mind during
visits.
• Called patients to verify insurance coverage and benefits to ensure accurate billing and coding.
Possessed a good understanding of medical procedures and terminology in order to read and interpret
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patient charts.
WORK HISTORY
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JAKEYAH BELLAMY, CPT, PCT
Phlebotomy Technician Healthcare Labs, Decatur, Ga April 2014 Present
Crew Member McDonalds, Decatur, GA Mar 2014 Present
Cashier Customer Service Clerk Publix, Atlanta, GA June 2013 Mar 2014
Patient Care Technician Intern Dr. Edward C. Mark, Decatur, GA Nov 2013 Feb 2014
Cashier Customer Service Clerk Kroger, Decatur, GA Nov 2012 July 2013
Crew Member McDonalds, Waycross, GA May 2007 June 2013
EDUCATION
Medical Assistant Diploma Jan 2014
Woodruff Medical Training and Testing, Decatur, Georgia
Reference and Other Supportive Documents Upon Request
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