Manager Customer Service

Sujitha Parakala

Phone - 516-***-****

Email – *******.************@*****.***

•

Professional Summary:

Over 7 years of experience in all stages of Software Development Life Cycle (SDLC) and Testing Life Cycle (STLC) including Requirements

Gathering, Analysis/Design and Quality Assurance on web, client/server applications for Healthcare, Banking, Insurance and Pharmaceutical

sectors.

• Good working experience in Web Service testing using Soap UI and Fiddler.

• Actively Participated in Agile Scrum meetings and Sprint Planning’s.

• Expertise in using Defect tracking tools like JIRA, Quality Center, TFS (Team Foundation Server) and Test Manager.

• Extensive experience in all Testing methods and Quality Assurance using both Manual and Automated testing tools.

• Expertise in using Testing Tools like Quick Test Professional, Test Director, Quality Center and have Knowledge on Selenium,

Load Runner, Win Runner.

• Proficient in preparing and executing Test Cases, Test scripts and extensive experience in both Automated testing and manual

testing.

• Experience in Functional Testing, Integration Testing, System Testing, Regression Testing, Smoke Testing.

• Experience in testing web applications and web services developed with JAVA, .Net, VB, VB Script.

• Good working knowledge of Databases like Oracle, MS SQL Server with PL/SQL.

• Experienced in writing SQL Queries to retrieve the data from database.

• Performed web application testing which are developed in PEGA and Oracle SMART E-Business Suite.

• Excellent knowledge about the test design, test development and implementation of test procedures for Web, Client/Server

projects.

• Experience with all phases of Software Testing Life Cycle (STLC), Software Development Life Cycle (SDLC) in Requirements

gathering, Analysis, Design, Development, Implementation, Testing Methods like Waterfall, Agile/Scrum.

• Experience in Configuration Management and Bug Reporting using Bug-Tracking Tools for Business Software’s and web

applications.

• Proficiency in testing different types of applications on different platforms.

• Extensive experience in defect management, test status presentation and test data preparation.

• Excellent Interpersonal and Customer Relational Skills. Proven Communication, Presentation Skills and Leadership Qualities.

• Strong desires to enhance the knowledge over other software Products/Applications.

Technical Skills

Operating Systems MS DOS, Windows 9x/2000/NT/XP, UNIX, LINUX, SOLARIS

Languages C, C++, C#, VB 6.0, SQL, PL/SQL, T/SQL, Cobol, JAVA, ASP, XML

HTML, DHTML,

Relational Databases Oracle9i, MS Access, SQL Server, TOAD,SQL Developer, MySql

Testing Tools WinRunner 7.6, QTP 10/9.5/9.2,8.2, Load Runner 8.0, Rational test

Suite (Test Manager, Team Test, Robot), Selenium IDE, JUnit

Scripting TSL, SQA Basic, Java Script, VBScript

Web Servers Apache Server 2.0, IIS4.0/6.0, PWS 5.0, Soap UI,

Web browsers Internet Explorer5.0/6.0,8.0,9.0, Netscape Navigator 8.0

Version Control Clear Case, PVCS, CVS,VSS

Other Tools MS Office, Outlook Express, WINSCP, PEGA, Fiddler, Lotus Notes

Defect Tracking Tools JIRA,TFS(Team Foundation Server), Test Manager, Test Director 8.0,

Quality Center 10.0,9.2,8.2, Clear Quest

Educational Qualification

Bachelor of Technology in Computer Science Engineering, JNTU, Hyderabad, India.

Professional Experience

Client: Asurion (NEW Corp), Sterling, VA

Title: Parts Portal, SMG Task Automation, Service Bench, NEWway, Billing Gateway, Communication Gateway

QA Automation Tester Apr 2013 – Till Date

NEW is a leader in the extended service and product protection industry, with a history of profitability and dynamic growth. NEW offers a broad

suite of services to support a wide range of client needs, including extended service plan and product replacement program and manufacture

warranty administration.

• Involved in System, Integration and Functional testing of the entire back office.

• Performed White-Box and Black-Box tests.

• Performed web service (Xml) testing using Soap UI, WINSCP and Fiddler.

• Developed, Enhanced, and Maintained testing scripts for Regression, Integration and System Testing.

• Actively involved in performing functionality, Configuration, unit and integration tests for modules developed in Oracle 9i.

• Involved in the front end and Backend testing for the Web Portals and Work-bench.

• Backend testing, database table manipulation using TOAD, SQL and database concepts

• Performed functionality, Integration, positive and negative testing.

• Running Reports every day and send the reports to Managers and update the report status in TD.

• Expertise in QA Testing in distributed Unix/Windows Environment and Oracle databases as back end, Performed end-to-end testing.

• Conducted perform testing using multiple sets of data to check for the functionality of the application.

• Reviewed requirements, designed documents to understand system implementation, including process flows, screen layouts, error

handling, etc.

• Participated in Test Process Improvement discussions and devised the training and Strategies to implement and enhance the Testing

process.

• Understanding the Business Requirements & Writing & Executing test cases in JIRA

• Performed Regression testing, Functional testing, System testing, Smoke testing and User acceptance testing with Business Users.

• Involved in database testing by writing and executing SQL queries to ensure that data entered has been uploaded correctly into the

database.

• Performed web application testing which are developed in PEGA and Oracle SMART E-Business Suite.

• Used Defect tracking system to report errors in the various releases of the application.

• Generated the detailed reports of the Bugs, Pass-Fail report and comparison chart.

• Categorized the Test cases, Requirements and map them to ensure proper test coverage

• Set up test cases, test sets, and defects in JIRA.

• Performed through Database functionality tests and verified the Business Logic Implementation by constructing and executing several

SQL statements.

• Conducted functional tests and executed test cases to validate the ad hoc reporting/Queering features.

• Worked with development team to ensure testing issues are resolved on the basis of using defect reports as a part of agile methodology.

• Attended Change Request meetings to document changes and implemented procedures to test changes, attended Bug Scrub meetings

with developers.

• Created Status Report, Test Result Report and Weekly Status Report to my Manager.

• Tested compatibility of application with Internet Explorer, Mozilla Firefox.

Environment: Selenium Web, Junit, JIRA, PEGA, JAVA J2EE, Oracle CRM, Oracle SMART(R12 E-business suite), TOAD, Fiddler,Web

Methods 6.5, Windows XP, Unix, MS excel, WINSCP, Soap UI,

Client: Xerox (ACS), White Plains, NY

Title: LA Merge

QA Tester Oct 2012 – Mar 2013

The Los Angeles Merge (LA Merge) project is a centralized parking administration application that allows municipalities like LA to integrate and

control all of their parking needs. The technologies associated with Parking Management had a variety of payment options, on and off street

parking, vehicle detection sensors and parking guidance systems. This will require stringent testing of the integrated architecture, vendor

messages and the public facing user interface.

Responsibilities:

• Responsible for Developing Test Cases, Test scripts based on the COA’s and Product Owner’s requirements.

• Developed, Reviewed and Executed test cases in Microsoft Excel files and updated them in the Test Manager.

• Prepared Test Cases and also updated few existing test cases with different scenarios

• Work with Test Manager to defining releases, Specifying requirements, Planning Tests, Executing tests and tracking defects

• Interacted with Developers and stakeholders to follow up on Defects/Issues.

• Involved and Worked with Offsite development people in the team.

• Performed E-Commerce testing for web applications.

• Performed GUI Testing, Functional Testing, End-to-End Testing and Defect validation manually.

• Actively Participated in Agile Scrum meetings, Sprint Planning’s and QA status meetings.

• Writing SQL queries and statements to test database for retrieving information,

• Manually performed functionality testing of the application to make sure the application behaves as per the business process.

• Involved in Functional, Regression and Integration testing of the Application.

• Managed the Traceability between requirements and test cases.

• Involved and helped other QA team members in their User Stories and Bugs.

• Updated Status to the Scrum Master and QA Lead as and when needed.

• Involved and worked as a team in Production Release Support.

Environment: Manual, Automation, Selenium IDE, Team Foundation Server (TFS), Test Manager, ASP. Net, C#.Net, Visual Studio 2012, SQL

Server 2008, Microsoft Excel

Bank of America, PA Nov 2011 – Sep 2012

QA Tester

This was an application developed for a commercial bank. The complete application covered entry of Cash-In, Cash-Out, Loan Approvals, Wire

Transfers, Loans, Financial Cash-flow Statements, Financial Ratio Statements, Assets Accounting, etc. The product is more focused on

Mortgage Home loan schemes and Certificate of Deposits, Facilitated with Home buy ability Test and Mortgage calculator’s involved in Testing

of Loans and Certificate of Deposits modules.

Responsibilities:

• Worked on entire Software Testing Life Cycle that includes Test Initiation, designing, execution, reporting and closure.

• Discussed and worked with business analyst team to gather detail functionality.

• Prepare the Key Word Test Automation Suite and Guide the Team Members for writing the Business Process components using

QTP.

• Create the Application Area for QTP/QC (Object Repository, Function Libraries, and Recovery Scenarios).

• Create the Business Process Test for the respective functionalities by assembling the required components using QTP.

• Create the Recovery scenarios for the un-handled exceptions in the components using QTP

• Checked the Integrity of the Backend Data by creating Database functions and also by Database Check Points using QTP.

• Maintaining necessary backups and version control and error recovery scenarios for the scripts generated.

• Quality Center to document the test data for both Manual and Automated Tests.

• Using Quality Center for organize and manage all phases of application testing process.

• Work with Quality Center to defining releases, Specifying requirements, Planning Tests, Executing tests and tracking defects.

• Involved in testing of each phase of the application using Quick Test Pro, Load Runner and Quality Center.

• Participated actively in Functional, System and Integration testing of the application.

• Updated status to the QA Manager as and when needed.

Environment: Quality Center 10.0, QTP, VBScript, ASP.NET, Selenium, Visual Studio Team System (VSTS), Load Runner 11.0, Visual Studio

2008, Biz talk, C#.Net, IIS, CVS, Web Services, SQL Server 2005, UNIX, Java Script.

AETNA, CORP., CT Nov 2010 - Oct 2011

QA Engineer

Aetna is one of the nation’s leading providers of healthcare providers. It mainly focuses on meeting customer’s needs. Aetna is dedicated to

help people achieve health and financial security by providing easy access to cost-effective, high-quality health care. Aetna has several

products like delivering strong customer service and providing easy-to-understand information. Aetna implemented an integrated Oracle

system to support its business activities.

Responsibilities:

• Formulated detailed Test Plan based on analysis of business requirements.

• Performed Back-End testing of the Oracle Database using PL/SQL to ensure Order details and requests were correctly inserted.

• Performed extensive Manual Testing before automation testing.

• Back End testing involved using SQL queries to update and manipulation of database.

• SQL queries used to confirm actions on front end generated results on backend.

• Reviewed, developed and executed automatic Test Scripts using QTP to perform regression testing.

• Performed Functionality Testing and GUI Testing of the application using QTP.

• Performed Data Driven Tests on the application using QTP. Inserted Standard Checkpoints, Image Checkpoints, Table Checkpoints to

check values of object properties, property values of an image and information in a table respectively using Quick Test Professional.

• Involved in automation of the test cases for regression testing using VB Scripts

• Wrote customized functions in VB Script

• Reviewed extensive SQL Queries with complex multi-table joins and nested queries.

• Inserted Page Checkpoint and Text Checkpoints to check characteristic of Web page and text strings are displayed in appropriate

place respectively using Quick Test Professional

• Retrieved records from multiple tables from Oracle Database by using joins such as Inner Joins, Outer Joins.

• Responsible for identifying the functional test cases for Regression Testing and automated these scripts using QTP.

• Used Quality Center to analyze, track and report defects. Worked on uploading all the Test cases to the Quality Center for the current

and prior releases.

• Defined numerous Test Subjects based on functionality and requirements. Built a Test Plan Tree and added tests under the

appropriate subjects.

• Analyzed Site catalyst to find out most used paths of the application for Load testing

• Tested the Performance of the application under Load and Risk Metrics and Performance Metrics using Load Runner

Environment: Java, J2EE, JSP, XML, HTML, HP-Linux, Forge, Remedy, Oracle, QTP 9.2/10.0, Load Runner, Quality Center 10.0, VB

Scripting, XML and HTML, SQL.

Campus Federal Credit Union, Baton Rouge, LA Sep 2009 - Oct 2010

Senior QA Engineer

Campus Federal Credit Union is a progressive financial organization providing flexible, competitive financial and related

products to meet member needs at high levels of quality and service. Since 1934, Campus Federal served the financial

needs of LSU faculty, staff, students and alumni and also has a relationship with local businesses to serve the financial

needs of their employees. Unlike banks, Campus Federal’s purpose is not to make profits for shareholders; they provide

extremely competitive rates and services for members.

Responsibilities:

• Reviewed the Business Requirement Documents and the Functional Specifications. Worked and scheduled

meetings with Business Analysts to clarify questions around requirements

• Prepared Traceability Matrix for requirements coverage to ensure quality of work and completeness.

• Prepared Test Cases and also updated few existing test cases with different scenarios.

• Performed initial smoke testing to determine if the product was stable enough to withstand a major testing effort.

• Performed regression testing for the application using QTP 9.5

• Accessed logs generated by the server and attached the error logs in the defects in order to help developers in

their analysis.

• Scheduling, Interaction, Invoking the QTP scripts done using Quality Center 9.2

• Automated the regression testing using Quick Test Professional 10.0

• Maintained automated test scripts to support regression testing.

• Performed backend testing by executing the SQL queries.

• Documented testing results and worked with project team members to clearly define and documents the policy,

procedures, and help with documentation for projects.

• Performed functionality testing, regression testing, system testing and end-to-end adhoc testing as needed.

• Analyzed application performance characteristics by creating GUI and Bitmap Check Points using Quick Test Pro (QTP)

• Interacted with Developers and stakeholders to follow up on Defects/Issues.

• Performed Regression Testing on various builds to confirm that the defects have been resolved when defect

corrections are delivered in a build.

• Performed GUI Testing, Functional Testing, End-to-End Testing and Defect validation manually.

• Performed black box manual testing of specific non-functional and functional test cases.

• Performed integration testing between the cross-functional modules.

• Assisted team members in preparing test data for various modules

• Developed test plans, designed test cases including detailed expected results, identified test case reusability,

executed test runs, and validated actual results against expected results.

• Attended project meetings and QA status meetings.

• Updated status to the QA Manager as and when needed.

•

Environment: Quality Center 9.2, Java, J2EE, Oracle 10g,QTP 9.5/10.0, Bea Web logic application server, SQL Server 2005, Unix.

Watson Pharmaceuticals, NJ

Title: Pharma Sales and Distribution

Manual Tester Sept 2008 - Aug 2009

This is an integrated software Package that cater the needs of a medium size Pharma Distribution Company. It incorporates the following

modules such as Purchase, Sales, Distribution System and Financial Accounting System with complete integration.

Consists of these Modules -

ERD: Enterprise researchers Desktop

View stock of Products and Inventory.

Responsibilities:

• Responsible for Developing Test Cases, Test scripts based on the Test Plan and business requirements documents.

• Tested the input validations and error routines.

• Used Quality center for Defect tracking and produced detailed Defect Reports, Pass-Fail reports and Comparison Charts for QA

Status meetings.

• Writing SQL queries and statements to test database for retrieving information.

• Manually performed functionality testing of the application to make sure the application behaves as per the business process.

• Involved in Regression, Smoke and System testing of the Application.

• Managed the Traceability between requirements and test cases.

Environment: Visual Basic 6.0, Java, HTML, DHTML, XML, Oracle 9i, Quality center, Win Runner 7.0, Windows 2000 and HP-UNIX, Load

Runner 8.0

ICICI Bank, Hyderabad, India

Associate Software Engineer

Manual Tester June 2006- Apr 2008

The ICICI bank provides online banking solution to the customers. The online banking application divided into several

modules, of which this project focused on billing module and GOI bonds module. The customers have the facility to

access their accounts, view balance, schedule and make payments, order for checks, change personal information and to

invest their savings in the form of fixed income securities such as bonds. The system also provides the customer the

information regarding maturity dates of the various bonds.

Responsibilities:

• Analyzed functional requirements and developed test cases in Microsoft Excel files.

• Performed Black box testing, System testing, Stress testing, Security testing and Integration testing.

• Performed GUI Testing using Quick Test Professional manually.

• Performed end-to-end testing manually and associated with User Acceptance Testing.

• Performed manual testing on the application to check the application is meeting the requirements as in the

specification design document.

• Involved in booking different types of bonds and calculating present values of the bonds.

• Performed Stability testing for testing the functionality and sanity of the application.

• Followed the Testing processes and coordinated with team members for producing deliverables (exit criteria)

schedule.

• Contributed in preparing documents at all phases of testing.

Environment: Manual Testing, Quick Test Pro Win Runner 7.5, ASP.NET, SQL Server 2000, Test Director, Windows XP, Visual

Basic, Client/Server testing.

Contact this candidate