Customer Service Representative

ANTHONY WOODS DILLON JR.

**** **** ********** *********, *** 1077• Las Vegas, NV 89104

Tel: 702-***-**** • ****************@***.***

Entry Level

Top performing service agent with demonstrated results in customer service and product expertise

that optimizes business profitability. I have strong interpersonal ability to easily establish and

maintain favorable rapport with all personality styles. I am an independent self-starter, effective

communicator, and collaborative team player.

Champions the customer; keeps closely attuned to the needs of existing and perspective

customers.

A recipient of several awards for outstanding performance in customer service.

Drives for excellence through continuous learning and constantly upgradingperformance to

achieve results and out-perform the competition.

Engenders trust and builds strong relationships with customers and management.

CORE COMPETENCIES

Customer Advocate/Claims/Benefits Assistance/Entry-Level Management/Telephone

Representative/ Mailroom clerk/ General office clerk / Office assistant/Medicare and Medicaid

Interpretation/ Microsoft Office/ Administrative / Membership Enrollment /Data entry

clerk/Processing Clerk

PROFESSIONAL EXPERIENCE

WELLCARE SEPTEMBER 2013- November 2013

UnitedHealth Group, Inc., headquartered in Tampa, Florida is one of the nation's largest publicly traded

health benefits companies. Humana offers a diversified portfolio of health insurance products and related

services.

Enrollment Specialist $12.00/hr Temporary position

Selective Highlights:

• Expertly completes and submits new applications and conducts activities necessary to ensure

outstanding service to potential and existing members.

• Data entry of new applicants

• Verify errors on new applications, corrected errors and submit for processing

SOUTHERN NEW HAMPSHIRE UNIVERSITYSEPTEMBER 2012- PRESENT

STUDENT

UNITEDHEALTH GROUP AUGUST 2010- SEPTEMBER 2012

UnitedHealth Group, Inc., headquartered in Duluth, Minnesota, is one of the nation's largest publicly traded

health benefits companies. Humana offers a diversified portfolio of health insurance products and related

services.

Sr. Customer Service Representative $15.15/hr

Selective Highlights:

• Expertly completes and submits new applications and conducts activities necessary to ensure

outstanding service to potential and existing members.

• Demonstrates a high level of competency in providing telephone assistance, and guidance to

brokers and employers/enrollment inquiries and billing processes.

• Executes expert judgment responding to broker, employer, and customer calls in providing

guidance with enrollment contractual rules, and billing guidelines.

UNIVERSITY OF PHEONIX MAY 2010 - AUGUST 2010

STUDENT

HUMANA INCORPORATED, TAMPA, FLORIDA AUGUST 2006- MAY 2010

Humana Inc., headquartered in Louisville, Kentucky, is one of the nation's largest publicly traded health

benefits companies. Humana offers a diversified portfolio of health insurance products and related services.

Sr. Customer Service Representative $16.35/hr

I was recognized for exceptional customer service receiving multiple Top Performer, Ambassador

for Quality, and Stars awards.

Selective Highlights:

• Expertly completes and submits new applications and conducts activities necessary to ensure

outstanding service to potential and existing members.

• Demonstrates a high level of competency in providing telephone assistance, outreach, and

guidance to prospective members relevant to benefit/enrollment inquiries and billing processes.

• Executes expert judgment responding to customer calls in providing suitable insurance

products.

• Assists customers in ascertaining accurate and precise coverage to compliment their

individual needs and life style.

• Conducts exemplary sales activities that meet and exceed targeted goals.

• Assists medical providers and pharmaceutical facilities in processing insurance claims.

• Conducts member plan-to-plan changes during the Annual Election Period (AEF).

EDUCATION / LICENSURE

Southern New Hampshire University, TAMPA FLORIDA

Master’s Degree in Operation/Project Management 2011-Present

UNIVERSITY OF PHOENIX, TAMPA FLORIDA

Master’s Degree in Business Administration 2008-2010

LINCOLN UNIVERSITY, JEFFERSON CITY, MISSOURI

Bachelor of Science Degree in Journalism 2000-2005

ROTC, Lincoln University 2000 2003

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