Customer Service Representative

Rachel Preston 613-***-****

** *** *** *******, *******. K4R 1B3 *******.********@*****.***

Objective: An experienced Addictions and Community Service Worker with excellent interpersonal

skills looking to contribute to an organization that will allow me to be an active employee of the

community service field.

Highlights of Qualifications

• Strong organizational, interpersonal and listening skills

• Sincere compassion; able to empathize with a diversity of people

• Ability to work in high stress and demanding environments with ease

• Fundamentals of addiction

• Extensive knowledge in community resources

• Assessment and treatment planning

• Pharmacology, psychology

• Case file management and report writing

• Ethical counseling and relationships

• Group facilitation concepts and interviewing techniques

• Relapse prevention and intervention

• Secondary traumatic stress and Post traumatic stress

• Experience working in an addiction treatment house

• Proficient in: Microsoft Office, Excel, Power Point, Internet and Email

Education / Training and Certifications

2013 Addictions and Community Service Diploma (Honours)

Everest College East Campus, Ottawa ON

• Excellent attendance record

2010 Cairine Wilson Secondary School (OSSD)

Ottawa, ON

Certifications

First Aid and CPR (Level HCP)

Non-violent Crisis Intervention (NVCI) certification

Relevant Experience

Withdrawal Management Services, Owen Sound ON 2013-

2014

Program Worker

• Facilitating group in a therapy setting

• Maintaining communication with staff and clients

• Documenting client activity, interaction, and progress

• Individual and group counselling

• Trust building with clients and adhering to confidentiality at all times

• Performing general office duties: audit client files, report-writing, organization of charts, etc.

• Admission/Discharge of clients

Rachel Preston 613-***-****

11 Elm Ave Russell, Ontario. K4R 1B3 *******.********@*****.***

• Perform various housekeeping duties such as: meal planning, cleaning and cooking

Empathy House of Recovery, Ottawa ON 2013

Addictions and Community Service Worker (practicum placement)

• Assisted group facilitator in group therapy setting

• Dispensed medications to clients

• Peer mentoring

• Maintained communication with staff and clients

• Performed general office duties

• Documented client activity, interaction and progress

• Organized client charts

• Adhered to confidentiality at all times

• Completed discharge summaries

Parliament of Canada - Scott Reid, MP, Ottawa ON 2012-

2013

Office Assistant

• Scanned documents to the hard drive

• Photocopying, faxing and other office related duties

• Document converting: paper to pdf, pdf to tiff, pdf to paper

• Worked on special projects for the Member of Parliament

• Mapping for ridings and counties

• Population counts for ridings and counties

• Worked as a member of a team

• Key holder

Dollarama, Ottawa, ON 2008-

2010

Wal-mart, Ottawa, ON 2008

Cashier/ Customer Service Representative

• Provided excellent front-line customer service

• Responsible for cash handling, transactions and reconciliations

• Diplomatic and professional in dealing with customer complaints and offered conflict resolutions

• Cleaned jewelry for customers and for stock

• Inventory control

• Responsible maintenance and organization of work environment

Volunteer Work

Assistant, Orleans Parade of Lights, Ottawa ON 2008-

2012

• Coordination of volunteers, setting up parade, food, and decorations

• General clean up duties

Office Assistant, Ottawa Heart Institute

2012

• Filing

• Data base entry

Rachel Preston 613-***-****

11 Elm Ave Russell, Ontario. K4R 1B3 *******.********@*****.***

• Chart organization

References Available Upon Request

Contact this candidate