Manager Management

Joliz Smith

Property Manager - PP & H REALTY, LLC

Bronx, NY

**********@*****.*** - 646-***-****

WORK EXPERIENCE

Property Manager

PP & H REALTY, LLC - Bronx, NY - 2012 to Present

As property manager I was responsible for providing leadership to a staff of 17(16 maintenance staff and an

assistant)

• Management responsibilities included frequent building, unit & repair inspections. Initiated pre-intake unit

inspections to ensure units are move-in ready for prospective tenants

• Expediently diagnose and resolve resident issues while preparing response to routine inquiries.

•Increased and maintained occupancy rate to 95% on monthly bases, produced occupancy reports to track

unit turn overs.

• Tracked and cleared HPD, DOB, ECB, DHCR violation reducing costs to outsource

• Tracked and rectified past Section 8 account suspensions and terminations as well as coordination of HQS

inspection and violation removal outside of portfolio reducing company in future losses

• Modified all residential management reports to create an effective reporting system into Yardi

• Directed legal tracking and tenant placement into legal proceedings, handled all legal nonpayment and

holdover proceedings, and worked with attorneys to ensure the processing of all cases. Reduced portfolio

delinquency by 35%

• Cleared all open HQS violations with section 8 and worked directly with management team and established

proactive approach to avoid future failures.

• Established work order system to better track tenant issues and appointed repair work to superintendents.

• Renewed all in house market leases and section 8 leases with appropriate increase and also renewed tenant

leases with Section 8 that led to retro payments for past renewals on tenants.

• Prepare and modify critical resident documents, including general correspondence, reports, memos and

emails on a daily basis.

•On call and able to respond to any emergences that may occur on site after office hours.

Regional Property Manager

All County Management, LLC - Long Island City, NY - 2005 to 2012

As regional manager I was the liaise between the Property Management company, Landlord and on site

Property Manager.

• Determine property maintenance requirements coordinated the bidding process for outside contractor repair

work and service vendors to ensure efficiency and quality of repair work. Responsible for tracking and

processing invoices and payables for all contractor work within budget limitations.

• Represented management as agent for all ECB, DOB, and DOHMH building violations hearings.

• Coordinated and prepared all sites for state DHCR & HOME audits ensuring all lease files were in compliance

with LIHTC regulations.

• Inspected all properties on a regular basis to ensure building operations are performing according to

standards and procedures.

• Worked with Section 8 case managers to ensure residents maintain their subsidies & resolves any issues

that may arise (failed inspections, rental increases, in-house transfers/downsizes, subsidized move-ins.)

•Monitored and maintained all receivables to ensure proper rent collections.

EDUCATION

Bachelor's in Business Administration

Berkeley College - New York, NY

ADDITIONAL INFORMATION

AREAS OF EXPERTISE

Understand the big picture of marketing to leasing and retention * Simple apartment turnover to full gut

renovation and building improvements * Extensive interaction with all local, state and government agencies*

Risk Management *Rent Collection *Managing Records *Overseeing Maintenance* Occupancy Management*

LIHTC*SCRIE*NYC Rent Regulations and DHCR Laws*Tenant Recerts

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