Customer Service Management

Geisha Suarez

**** *** ****** **, **** Washington, MD 20744

203-***-**** (Cell)

******.******@*****.*** (Email)

OBJECTIVE

To obtain a challenging position within a growing organization, which will utilize my experience, enhance my skills and offer professional growth.

Employment History

Independent Living Solutions, LLC (Waterbury, Ct 2010 - Present

House Manager

Work with the ABI (Acquired Brain Injury) and TBI (Traumatic Brain Injury) Population. I am responsible for the management of 5 staff members and their day-to-day schedules. Attend Team Meeting with the Department of Social Services in order to coordinate service plans for patients. Responsible for securing the patient’s day-to-day activities, such as providing ADL (Activities of Daily Living ) support, teaching money management skills; medication management skills, behavior modification, communication skills, socialization and interpersonal skills, community escorting in order to ensure appointment adherence and for community activities, such as shopping, schedule medical and other necessary appointments, provide education on their disability while coaching appropriate daily independent living skills and motivating them to continue working on getting better and becoming independent.

Neurostrategies Inc. / Depart. of Social Services (Waterbury, Ct) 2013 - 2014

Life Skills Instructor

Responsible for securing the patient’s day-to-day activities, such as providing ADL (Activities of Daily Living ) support, teaching money management skills; medication management skills, behavior modification, communication skills, socialization and interpersonal skills, community escorting in order to ensure appointment adherence and for community activities, such as shopping, schedule medical and other necessary appointments, provide education on their disability while coaching appropriate daily independent living skills and motivating them to continue working on getting better and becoming independent.

Ability Beyond Disability (Danbury, Ct 2006 - 2011

Life Skills Instructor

Responsible for securing the patient’s day-to-day activities, such as providing ADL (Activities of Daily Living ) support, teaching money management skills; medication management skills, behavior modification, communication skills, socialization and interpersonal skills, community escorting in order to ensure appointment adherence and for community activities, such as shopping, schedule medical and other necessary appointments, provide education on their disability while coaching appropriate daily independent living skills and motivating them to continue working on getting better and becoming independent.

The Plaza Food Store (Waterbury, Ct 2004 - 2006

Business Owner

I was responsible for managing the store's daily operations, providing customer service and skillfully arranging shelves and displays in a way that ensured the ability for customers to find what they needed and enjoy their buying experience. I utilized labor management tools in order to track information about profits and losses, by keeping track of the inventory and sales via receipts and day-to-day financials in order to effectively develop a plan to maximize productivity, profitability and margins. Hence, making important decisions about pricing and marketing strategies while designing and maintaining a vision for the store, negotiating deals with vendors when new orders were placed. Maintained and utilized surveillance equipment and manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.

ABC Cleaning Services (New York, NY 2001 - 2002

Cleaning Professional

Maintained 10+ Office: removed trash from containers, swept and damp mopped hard surface floors and vacuumed carpeted floors, dust work surfaces and other furniture. Cleaned entrance glass and other interior glass, operated and maintained equipment such as vacuum cleaners and reported building and equipment maintenance issues to supervisor.

City Bank (New York, NY 2000 - 2001

Teller Internship

Accessed and obtained account holders information, deposited and withdrew monies from their accounts and processed the sale of money orders and personal checks.

Bell Security (New York, NY 1998 - 1999

Security Relief Officer

Secured the premises of Chase Bank, by providing bank access and maintaining a log by the use of a computer while monitoring all individuals entering and exiting bank premises. Investigated any break of security in the building and was accountable for scheduling intermittent breaks and lunch schedules.

Effective Security Systems (New York, NY 1998 – 1998

Security Officer

Maintained the environment safe and secure for customers and employees by patrolling and monitoring premises and personnel. Secured premises and personnel by patrolling property, monitoring surveillance equipment; inspecting building, equipment, and access points; permitting entry. Prevented losses and damages by reporting irregularities; informing violators of policy and procedures; restraining trespassers. Completed reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures. Ensured the proper operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.

The Corner Drug Store (New York, NY 1997 - 1998

Cashier

Provided customer service, maintained store inventory, handled store revenue by monitoring the sale of the New York State Lottery and Money Orders and by working the cash register and reconciling the register at the end of the shift.

PROMESA, Inc. (Bronx, NY) 1996 - 1997

Clerical Assistant

Greeted and orientated new patients, answered telephones and dispatched accordingly; obtained, maintained and delivered phone messages accordingly. Maintained patient case records by filing case notes and other documents and provided by administration and the clinical staff. Scheduled appointments for clients and coordinated meetings for administrative staff and clinical staff as requested. Maintained the general appearance and organization of office duties.

EDUCATION

2004 New York State GED

6/1997 City Investigator Security School

Security Guard Training Certificate

TRAINING’S

•Life Skills Instructor •Body Mechanics •Body Restrain •Feeding •Fire Safety

•Bathing •First Aide •Natural Disaster •CPR •Citi Bank 21 Day Teller Training

SKILLS

• Bilingual (Spanish & English) • Flexible • Good Complex Problem Solving

• Professional • Organized and Able to Prioritize Work • Dedicated & Hard Working

• Active Listener • Able to work under pressure • Good communication

• Always Willing to be Enlightened • Team Worker • Self-motivated • Ability to Multitask

• Responsible & Dependable • Able to make decisions and solve problems

REFERENCES WILL BE FURNISHED UPON REQUEST

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