Customer Service Sales

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TRACEY R. SLATON

** ***** ****** *** *, Newnan, Georgia 30263

Phone 470-***-**** • E-mail ***********@*****.***

OBJECTIVE

To obtain a position in a developed company, while being able to utilize my skills and knowledge and have the

opportunity for growth and advancement

EDUCATION

Performance Training Institute 2011 2012 Tom River, NJ

Major: Medical Coding/Billing

University of Phoenix 2014 2015

Phoenix, AZ

Major: Healthcare Administration-Medical Records

PROFESSIONAL EXPERIENCE

Intercall [07/00 – Present]

Newnan, GA

Customer Care Specialist/Fraudulent Analyst

Provide sales team with client growth opportunity and company, account, and owner set up for sales and

operations.

Provide excellent, skilled and timely customer service to all customers by using quality verbal and written

communication skills.

Perform investigations of external fraudulent usage of customer account profiles.

Performed customer change request on customer account profiles.

Assist sales field in problem solving.

Assist in resolving customer questions in regards to conferencing setups and billing questions and

concerns.

Logs all incoming and outgoing calls into salesforce.com system.

Troubleshoot for customers audio issues (ex. password resets, reinstate accounts, technical web issues).

Handles all issues and cases that come into the salesforce.com system.

Experienced with the CISCO IP Phone System.

Trained New Hire Account Managers on the procedures of the job at hand.

Escalated urgent issues through the Service Desk System.

Hastings Entertainment [05/09– 10/10]

Newnan, GA

Front Counter Team Lead

Oversaw the front and back end of store.

Assisted cashiers with customer check outs.

Night Manager, made sure all paperwork and deposits were correct prior to closing.

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Lowes Home Improvement [10/95 –06/00]

Newnan, GA

Cashier/Home Décor/Receiving Clerk

Assist customers with check outs.

Performed try at home classes in the home décor dept.

Prepared and entered paperwork for receiving dept.

o Made the receiving schedule for the workers on the dock.

o Performed Inventory Reports for all departments in the store.

COMPUTER SKILLS

Microsoft Office Word (Word per minute count = 65)

Microsoft Office Excel

Microsoft Office Power Point

References: Available upon request.

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