Sales Customer Service
Resume:
DONALD JONES
Sausalito, CA *****
**********@*******.***
Enterprise Account Manager
Quickly and Accurately Improves Business Processes and Content to increase
Efficiency and Revenue
Highly experienced enterprise relationship account manager with
demonstrated expertise in selling, client on-boarding, client
relationships, process improvement, content management, project
collaboration, and cost cutting across the entire organization. Ideally
suited to advance the performance of organizations by providing trusted
advice to Executive Management and working with C-level decision makers on
managing relationships and building ongoing business opportunities. Well
versed in all aspects of operations, as well as supporting organic growth
and institutional sales initiatives. Effective communicator with the
ability to deliver complex advice to both internal and external customers,
promoting a more robust understanding of overall business initiatives.
> Leads from the front through client service, financial understanding,
and unflagging drive to achieve growth objectives.
> Spearhead product vision, cloud computing, social media strategies,
and tactical development to competitively position capabilities within
the marketplace and adhere to risk guidelines.
> Astute, performance-driven, detail oriented, team player adept at
analyzing and remaining relevant with today's rapidly changing
business services environment and technologies.
> Project Management Leadership throughout entire sales lifecycle.
> Leverages client relations through consistent support, education, and
communicates fluently in both English and Spanish.
Enterprise Strategic Management /Enterprise Sales/ Sales
Enablement/Business Alliances/Product Development/Concurrent Project
Enablement Processes /Collaborative Project Management/Volume
Licensing/Premium Sales/ Lead Generation/Business Analytics/Process through
Design/SEO/Mobile Optimization/Performance Management/ Relationship
Management
Upselling Services / Account Management/Pipeline Management/ Cost Saving
Strategy/ Contracts/Renewals
Risk Management/Team Building/ SaaS/IoT/CRM/CEM/ NPS/MBO/Client
Services/Strategic Analysis/Business Development
Professional Experience
Microsoft
San Francisco, CA, 2012 to Present
Enterprise Account Manager
Manage client relationships and sales across all northern California,
responsible for the account management and relationships of Fortune 100
clients, selling Microsoft business solutions and services to Enterprise
businesses, 500 seats to 50,000 seats. Utilize diverse experience with
SaaS, PaaS, IaaS, and NaaS based computing, engaging cloud based solutions
to realize ongoing process improvement, and process through design to gain
a wider market share. Deepen and further relationships with clients,
incorporating Microsoft products into existing company architecture.
Identify areas of inefficiency and recommend solutions based on hardware
and software choices. Manage the entire client experience, including
initial cultivation, sales support, and project management of
implementation. Educate clients on new solutions and serve as evangelist
for variety of products depending on identified needs. Develop marketing
and outreach strategies to more closely align product offerings with
business needs. Assist in project management lifecycle, utilizing software
such as Microsoft Office 365, Excel and PowerPoint to successfully deliver
information.
Select Accomplishments:
. Client list of top tier industry players in North and South America
includes: Pfizer, Bechtel, AECOM, SNC-Lavalin, Fluor, Parsons Global,
Kiewit, Turner Construction, Leidos, Braskem America Inc., Hatch Mott
MacDonald, CH2MHill, Skidmore Owings & Merrill, General Mills, South
West Airlines, American Airlines, Abbott, Astra Zeneca, Sanofi
Aventis, Johnson & Johnson, Autodesk, American Express, Kaiser
Permanente, Sutter Health, San Francisco Unified School District,
Oakland Unified School District, Bank of America, Wells Fargo, Union
Bank, Citibank, City National Bank, FDIC, Valero Energy Corporation,
Chabot Science and Space Center, Willis Lease Aeronautics, Sonoma
County, Ferrari, BMW America, Mercedes America, Fireman's Fund.
South America top tier client list includes: Citroen, Petrobras, and
Telemar.
. Secure $950k in sales for pipeline each sales cycle exceeding quota by
more than 3 times required performance.
(Continued on page 2)
DONALD JONES . Page 2 . **********@*******.***
BRSI, Inc.
North Bergen, NJ, 1998 to 2012
Senior Regional Manager
Manage field operations and overall sales performance of 65 "The Vitamin
Shoppe" stores across California, Arizona, Texas, and Washington, Nevada,
Colorado & Utah- Ensuring development of regional staff, sales development,
and managerial leadership. Delivered and disseminated corporate directives
to regional management teams. Manage sales efforts through product
knowledge management and sales processes support. Oversaw daily functions,
including hiring, productivity management, shrink, and customer service.
Manage and led merchandising support and strategy developing recovery tools
and opening new stores. Trained managers on efficient work practices and
developed programs to enhance operations. Spearhead operations through
directives from regional office to team of 680 store managers, assistant
managers and associates. Monitor profit and loss responsibilities for 65
retail locations performing quarterly and annual performance reviews,
developing profit and loss reports, as well as ensuring ongoing compliance
with OSHA and other labor safety laws.
Select Accomplishments:
. Earned top 5% rating for district stores in a company with $115M in
generated revenue.
. Drove annual sales by focusing on customer service and outlining
benchmarks for success.
. Increased customer purchase volume and higher penetration percentage
by assisting in product placement schematics.
EDUCATION
Master's Degree, Computer Programming, Specific Applications, University of
Phoenix, San Francisco, CA
MBA Business Management, University of Phoenix, San Diego, CA
BA Business Management, New York University, Leonard N. Stern, School of
Business, New York, NY
CERTIFICATIONS
Certification in Capstone Corporate Development, Business Development and
Marketing Strategies
Certification in Carnegie School of Business Administration and Management
PROFESSIONAL DEVELOPMENT
Six Sigma Methodology Training in Project Management, Quality Processes,
Business Development
Smith & Associates Leading High Performance Sales Teams and Customer
Service
Technology Software Experience: Salesforce.com, Microsoft Dynamics,
Microsoft Azure, Microsoft Share Point, Microsoft Office 365, CEM, CRM,
HTML, IoT, SaaS,IaaS, PaaS, NaaS, MySQL, ADTECH, CMS Systems, Java,
JavaScript, XML, MS Office Suite, Word, Excel, PowerPoint, SAP Business
Objects XL 3.1
Contact this candidate