Customer Service Representative

Direct: 647-***-**** I eMail: ************@*****.***

Sankeetha Kengatharamoorthy

*** – 25 Silver Springs Blvd., Scarborough, Ontario, M1V1M9

OBJECTIVE

Results driven individual in search of a position that will challenge me to grow on a personal and professional level,

while rewarding me for my contribution to the team and company.

EDUCATION

University of Ottawa – Ottawa Completed

Honours Bachelor of Education

Graduated: June 2013

York University (Glendon Campus) – Toronto Completed

Honours Bachelor of Arts (Bilingual): Political Sciences (Major), Philosophy (Minor)

• General Certificate in Law and Social Thought

• Certificate of Bilingualism (French)

Graduated: April 2012

L’Amoreaux C.I. – Scarborough Completed

Graduated secondary school with OSSD and

• Certificate of Achievement in Core French

WORK EXPERIENCE

New Balance Toronto/ Fit4Balance Inc. 07/2013 – 07/2014

E-Commerce Senior Sales Associate

• Efficiently processing orders through the online website and over the phone

• Exhibiting proficiency and in-depth technical knowledge of all products and services offered

• Training a new employee on the daily processes of the role which includes: processing orders, transferring

items to the web store, shipping and receiving, closing procedures and special orders

• Health Safety Board: Ensuring all health safety provisions are met and upheld in accordance to the Health

and Safety regulations

OAKS Concrete 05/2012 - 08/2012

Summer Customer Service Representative

• Responsible for maintaining and growing new and existing accounts.

• Providing excellent customer service to both internal and external clients.

• Behaving in a diplomatic manner when dealing with obstacles and challenges.

• Contribute towards an all-inclusive working environment, which encourages personal and professional

growth.

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Direct: 647-***-**** I eMail: ************@*****.***

Sankeetha Kengatharamoorthy

708 – 25 Silver Springs Blvd., Scarborough, Ontario, M1V1M9

TD Insurance Meloche Monnex 02/2009 – 11/2009

Client Contact Representative

• Services offered to both existing and potential clients. To grow business new products and services were

presented based on the customer benefits and needs.

• Pillar Contributor (Employee committee): Ensured employee performance and contributions were

recognized and acknowledged. In addition provide training and testing staff on current and new system

procedures.

• Volunteer Work: Participated in company charity initiatives, such as SickKids Heat wave Beach

Volleyball Fund Raiser.

Laura Canada 10/2006 – 08/2008

Service Coordinator

• Received a shining star award for achieving the annual sales target with sales per month.

• Daily responsibilities included ‘start of day’ and ‘end of day’ Point Of Sale systems, while contributing to

sales targets, helping customer with returns, inquiries, special orders, and bank deposits.

• Backend: Received inventory for store sales along with transferring products to other stores as per

requests.

VOLUNTEER WORK EXPERIENCE

Bridlewood Public School – TDSB 03/2013 – 04/2013

Teacher Candidate – Grade 5/6

• Plan, prepare, and act upon instructional lesson plans that cover the Ontario curriculum.

• Enhance student’s social responsibility in the classroom to a global setting.

• Adapt diverse teaching methods in order to incorporate all learning styles

• Supervise and apply appropriate disciplinary action when needed.

Kennedy Public School - TDSB 10/2012 – 11/2012

Teacher Candidate - Kindergarten

• Plan, prepare, and act upon instructional lesson plans that cover the Ontario curriculum.

• Support and oversee the progress of students.

• Manage classroom activities and student behaviours by creating and executing rules set in the classroom.

• Collaborate with other teachers on a weekly basis about instructional lesson plans and classroom work.

L’Amoreaux C.I. 01/2010 - 06/2012

French Teaching Assistant

• Assisting students from grade 9 to 12 with the fundamental skills of oral and written French.

• Teach memorizing and comparative techniques to further develop their daily skills.

• Analyze students’ assignments and provide constructive feedback.

York University – Mentorship Program 09/2009 - 06/2012

Mentor

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Direct: 647-***-**** I eMail: ************@*****.***

Sankeetha Kengatharamoorthy

708 – 25 Silver Springs Blvd., Scarborough, Ontario, M1V1M9

• Providing guidance to new university students at Glendon College, in their transition process

• Providing academic, social, and personal support to engage students with life on campus.

EXTRA CURRICULAR EXPERIENCE

Faculty of Education - Student Council 2012-2013

Students Preventing Impaired Driving While Encouraging Responsibility 2004-2008

Equality Committee 2006-2008

SOFTWARE KNOWLEDGE

Program Experience Program Experience

Microsoft Word 2007 Advanced Microsoft Excel 2007 Intermediate

Microsoft Power Point 2007 Advanced Adobe Photoshop CS3 Intermediate

Microsoft Outlook 2007 Advanced AS 400 Intermediate

REFERENCES AVAILABLE UPON REQUEST

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