Customer Service Office

Chake A. Faye

*** **** ******, ***. * Greensboro, NC 27405

510-***-**** ************@*****.***

Summary of Skills • 10+ years’ experience with computers including programs such as

Word, Excel and Explorer

• Strong oral and written communication skills from experience as a writer, call center agent with

sales and customer service experience

• 1 year of office experience, High School Diploma and Bachelor’s degree

• Intermediate understanding of the Spanish language: writing, reading, speaking

EducationUniversity of North Carolina at Greensboro, Greensboro NC

June 2014

Bachelors of Science Degree, Business Administration

• Business Students Association, Member, nominated to run for office, Fall 2013

• Dean’s List Award Recipient, Fall & Spring 2013

• Office of Leadership & Service Learning Scholarship Recipient, Community Involvement,

Spring 2014

• Undergraduate Research Expo Sole Business Major Presenter, Spring 2014

Work ExperienceIRC Staffing Agency, Inc. (Non Profit Organization), Greensboro, NC

August 2013 – Present

Secretary/Volunteer

• Develop presentations to present to the Greensboro community

• Record, create and distribution files, minutes and other correspondence

• Attend volunteer and company board meetings

• Evaluate processes and make recommendations for improvements

• Develop marketing materials, create business reports and competitive analysis’

O’ Henry Hotel, Greensboro, NC November 2013 – Present

Private Event Server & Hostess

Improved processes of delivering items to customers through the formulation of a simpler

•

plan

Interact in a professional manner with all high end clientele

•

Demonstrate a high sense of initiative, administer work to other employees when

•

necessary

Demonstrate an extremely high attention to detail to facilitate customer satisfaction

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Market America, Greensboro, NC September 2012 – December 2012

Marketing Content Intern

Featured blogger on various Market America websites, including topics such as science

•

and vitamins

Quickly learn new computerized processes, software and programs quickly

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Communicate effectively across departments to maximize revenue generating success

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United States Census Bureau, Alameda, CA October 2009 – August 2010

Crew Leader & Surveyor

Solved 95% of unresolved “hard case” surveys, determined unresolvable

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Our group collectively outperformed all tohers and were given their cases to complete

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Conduct on site employee evaluations and report on activity

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Analyze team members productivity, efficiency and accuracy

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Handle several tasks under stress of deadlines, including the work of employees

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Ruffalo Cody Call Center, Winston Salem, NC August 2005 – May 2007

Call Center Agent

• Responsible for making outbound calls and receiving inbound calls

• Complete data entry & verification, manage customer accounts, update and delete records as

necessary

• Navigate internet and program windows effectively during calls to resolve cases effectively

• Complete all calls with a focus on customer’s needs and requests.

• Diffuse clients concerns quickly through problem solving skills and active listening

Contact this candidate