Staff Assistant

Kristina Navarro

**** ****** ** ****: 612-***-****

Vadnais Hts, MN 55127 ***********@*****.***

Professional Summary

Driven and compassionate healthcare provider and Rehab Director professional combining more than 14

years of work in long term care, acute care hospital setting and private clinics with proficiency in

management, leadership and positive clinical outcomes.

Education and Training

1998

Riverland Community College

Physical Therapist Assistant

Associate of Applied Science

Albert Lea, MN, USA

Skill Highlights

Staffing management ability Daily management of patient care time

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focus and hours/FTE.

Works well under pressure to meet deadlines

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Time management for end of the month billings Strategic Plan,

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weekly reports, preparing daily schedules

Team training and supervision Continued training via conference calls,

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company CEU courses and off site CEU

seminars. Scheduled monthly site visits from

specialized Therapists. Supervise, review and

encourage the use of education.

● Budgeting

Currently utilizing REHAB OPTIMA and have

●

utilized the SMART programs to assist in

managing daily minutes, daily PCT, ROM

measures, GDG reports, service billing logs,

accessing reports to show the budgeted

outcomes annually, monthly, mid-month,

weekly and daily.

Professional Experience

Centrex Rehab February 2013 to July 2014

Rehab Director/PhysicalTherapist Assistant

South Mpls and St. Paul, MN

Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines with

the facility and Centrex. Managing and coordinating daily and weekly staffing schedules for all therapy disciplines.

Established a therapy care team of 7 therapists with 3 new grads, orientating and training the team as one with daily

updates, communication throughout the day and weekly meetings with nursing staff for team building and patient

planning. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff

as needed. Organized and established staff development and therapy programs for nursing to continue therapy care

with Restorative and Functional Maintenance Programs. Increasing end of the month billing by $40,000.00 in less than 5

months in a less than 200 bed facility, which continued to grow due to continuous team communication and functional

therapy care. Completed end of the month Strategic Business Plan, Hours of Overage Report and Analysis Report

which included; therapists hours, PCT, minutes produced and insurance info. Monitored the therapy budget, PCT, GDG

reports, outcomes, census, daily, wkly and monthly reports for daily operations of the dept. Once transferred to a new

start up facility I established several programs and mtgs with nursing, administrator, MDS nurse and therapy staff for

continued quality patient care. Increasing end of the month financial outcomes by $4,000.00 in a 72 LTC facility in 1

month. Continued to organize daily operations of the dept and assigning staff to meet patient care needs and address

productivity standards, while adjusting for census, skill mix and sick calls. Focused on team building and

communication with the facility to be able to educate and establish a strong working relationship with the facility team for

quality functional care.

Aegis Therapies April 2005 to February 2013

Rehab Program Coordinator/Physical Therapist Assistant

Maplewood, MN

Expertly plan, coordinate, organize and direct all operations of the therapy department at one location by reorganizing

existing staff schedules to improve productivity on a daily basis. Routinely evaluate the overall resident care within the

therapy department and diligently enforce high quality therapy.

Regularly evaluate employee performance, provide feedback, assist, coach and discipline staff as needed and work

under the supervision of a District Manager. Assist in carefully selecting new staff in the last 8 years as well as training

and orientating new therapists. Routinely follow company guidelines by planning annual training schedules for 9 staff

members and to meet the company’s deadline. Communicate and inform all staff of day to day company changes.

Participate in weekly meetings with 7 team members reviewing insurance coverage and payment. Maintain good

communication between department heads, medical staff and facility administration by attending monthly meetings and

reviewing year to date and month to date budgets.

Closely monitor and manage the company’s month to date budget daily.

Orthopedic Rehab Specialists February 2002 to April 2005

Physical Therapist Assistant

Minneapolis, MN

Compassionately provided specialized manual and active therapy to patients with neck and shoulder injuries under the

supervision of a Physical Therapist. Instructed patients in the safe effective use of weights, thera-band exercises,

thera-ball exercises, ROM exercise, Pilates exercises and the use of mechanical equipment in the therapy department.

Utilization of modalities; ultrasound, electrical stimulation, IontoPhoresis, hot packs and cold packs. Education in

Pilates I & II provided by ORSI and partnered with to better enhance my overall therapy techniques. Monitored and

recorded patient progress in response to therapy. Engaged in patients after care with follow up phone calls.

Orthopedic Surgeons LTD August 2000 to February 2002

Patient Care and Medication Coordinator

Edina, MN

A clinic assistant to nine Orthopedic Surgeons. Organizing the physician’s daily schedules, escorting patients to a

treatment room in a timely manner, prepping patients for clinic visits, informing physicians of any urgent changes in

patient status, communicating patient treatments with appropriate staff members for further care; x-rays, castings,

injections, and follow-up appointments as well as assisting the patients with the exit of their physician visit. Assist

physicians with patient prescriptions with new orders and refills.

Lewis Physical Therapy/Excel Fitness October 1999 to August 2000

Therapy Supervisor/Physical Therapist Assistant

Supervising several therapy staff of Physical Therapists, Occupational Therapists and a Speech Pathologist in a small

wellness center. Managing therapy schedules, organizing and leading all staff meetings with insurance updates, note

and documentation updates, patient outcomes and discharge planning. Encouraged team building and education with

weekly staff in-services and having each therapist report on a diagnosis or a condition. Overseeing all staff

documentation and transcribing the information. Communicating with insurance companies for prior authorizations.

Compiling all patient billing, processing and sending billing to the company’s corporate billing office. Assist the Physical

Therapist with patient treatment goals in an outpatient and home health care setting with progressive therapy. On the

job training and education to ensure a higher quality of care using clinic equipment to get accurate full body strength

and measurements. Utilized special computerized equipment to enhance specific functions to assist with sports injuries

or a decline in function. Properly documented progress with each individual treatment. Followed state guidelines to be

supervised by a Physical Therapist every sixth treatment to update plan and to write new goals.

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