Customer Service Life Insurance

Daniel Caparrelli

Associate Financial Representative to Don Creech - Northwestern Mutual

Midlothian, VA

****************@*****.*** - 804-***-****

WORK EXPERIENCE

Associate Financial Representative to Don Creech

Northwestern Mutual - December 2013 to Present

o I was responsible for monitoring and servicing $9 million in client investments

o Researching and selecting mutual funds for client investment in 9 different asset classes

o In depth fixed income analytical research for our advisory clients, which led to organizing a quarterly

conference call with the CIO of Northwestern Mutual, Jeff DeAngelis

o Analyzed how the different pieces of a client's financial life fit into a cohesive puzzle

o Identified client cost saving opportunities through cross-billing

o Using Excel to determine adjusted cost basis of investments, tax consequences of selling investments,

getting clients "back on the grid", preparing Excel spreadsheets for Social Security claiming strategies, and

creating sustainable asset allocations while dollar cost averaging into a portfolio

o Preparing investment proposals, financial plans, investment reviews

o Reviewed clients outside brokerage statements and determined their best asset allocation among their

options. If it was not a qualified plan at work they were actively contributing to, then I was responsible for

initiating an ACAT transfer to move the money to our office

o Analyzing Morningstar Principia Pros, Client NMCIRS, client beneficiary designations, client trust documents,

disability statements, annuity contracts, benefits packages, pension plans, life insurance contracts, social

security statements, and using Modern Portfolio Theory and Northwestern Mutual's Asset Allocation strategy

to ensure the client was well positioned for retirement and life's obstacles

o Opening/Closing accounts, servicing trades, compliance paperwork

o Identifying Rollover opportunities and product solutions

o Discussing tax consequences, costs, and fees with clients

o Using multiple home office software packages including PPA, Envestnet, HorsesMouth, NetX360,

Morningstar, NMCIR (Northewstern Mutual Client Investment Report)

Financial Representative

Northwestern Mutual - January 2013 to September 2013

o Build and Manage a diverse clientele base, ranging from students to high level corporate executives

o Works with clients to identify their financial security needs and then focuses on solutions that can help make

those financial goals a reality

o Helps find the right solutions for personal, family or business needs

o Provided innovative solutions and professional direction to help clients accomplish their objectives

Manager

Extreme Pizza - August 2008 to January 2013

o Fiduciary responsibilities related to customer expenses, closing registers

o Task delegation of shift staff, Planned and ordered food & restaurant supplies.

o Interaction with diverse clientele, customer complaint resolution.

o Reference Contact Information: Amir Patel, Owner 804-***-****

Kitchen Staff, Takeaway Server

Outback Steakhouse - November 2005 to August 2008

o Customer Service, Food Prep, Teamwork in a busy environment.

o Learned Point of Sale software and other company policies and practices

EDUCATION

B.S. in Accounting

Virginia Commonwealth University

August 2008 to May 2013

Manchester High School

2004 to 2008

ADDITIONAL INFORMATION

COMPETENCIES:

• Series 7 Licensed, Actively Studying for Series 66

• CPA Candidate

• Skilled in Microsoft Office Products, specifically Excel

o Built Job Order Costing Spreadsheets

o Designed Budget and Standard Costing Templates

o Created Income Statements, Stockholders' Equity Statements and Statements of Cash Flows in Excel

• Licensed Life, Health and Annuities

* Virginia

* New York

* Washington D.C.

o Licensed Long Term Care

• Prefer Leadership Roles in group projects, but comfortable working as a team member or individually

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