Customer Service Assistant

TANIA LEVIN

** ******** ****

Ottawa K*H *S*

613-***-**** *******@******.***

HIGHLIGHTS

. Award of merit for excellence

. Experience working with adverse population of people

. Excellent communication and interpersonal skills

. Empathy, patience and open mind

. Understanding of different cultural backgrounds

. Flexibility blended with adaptability

. Precision and high performance standards

. Maturity and discretion in handling confidential information

SUMMARY OF SUPPORTIVE SKILLS

Interpersonal/Customer Service

. Provided clients with necessary information on benefits and uses of

goods and services

. Trained new employees, gave performance feedback to manager, ensuring

company requirements were met

. Resolved existing and potential conflicts among employees, creating

more pleasant work atmosphere

. Effectively helped grade 2 and 3 teachers work with individual

students and small groups of students, deal with discipline and

prepare teaching materials

. Showed understanding and patience in dealing with children and adults

from different social and cultural backgrounds, which resulted in a

more successful educational process

Administrative

. Scheduled and confirmed appointments and meetings to solve important

problems and reach agreements

. Accurately sorted and filed documents, providing easy access to

information

. Researched and arranged shipping, ensuring on-time deliveries

. Provided language interpretation during meetings and visits;

translated various documents, improving customer communication

TANIA LEVIN

Coordination/Organizational

. Promoted products to existing and potential clients resulting in

increased sales

. Estimated and quoted prices, contract terms and delivery dates

. Effectively arranged travel schedules and made reservations to

maximize appointments in minimum time

. Coordinated accommodation and transportation for clients and

customers; organized catering and entertainment, taking into account

individual needs and guaranteeing satisfaction

EDUCATION AND TRAINING

. 2007 - 2008 Community and Social Services Worker (graduated

with honours), Herzing College, Ottawa

. 1992 - 1993 Ben-Gurion University of the Negev,

Faculty of Humanities and Social Sciences,

Israel

High School Teaching License (English)

. 1985 - 1990 Pedagogical University, Faculty of Foreign Languages,

Russia. Master's of Arts Degree

WORK HISTORY

. 2012 -2013 Teacher's Aide OJSC, Ottawa

. 2010-2012 Receptionist/Admin. Assistant JFS, Ottawa

. 2008 Assistant for Seniors Programs JFS, Ottawa

. 2003 ESL Teacher's Assistant St. Patrick Adult High

School, Ottawa

. 2000 - 2002 English Teacher Negev Academic College of Engineering,

Israel

. 1997 - 1999 Receptionist/Admin. Assistant

. Luzzato & Luzzatto Patent Attorneys, Israel

. 1994 - 1997 Administrative Assistant Machteshim, Israel

. 1993 - 1994 English Teacher Makif Hey High School, Israel

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