Customer Service High School

ROCHELLE HARRISON

*** **** ** *****, ***** ****0

Phone 903-***-**** ~ Email ************@*****.***

PROFILE:

I am hard working and very determined. I enjoy keeping myself busy and put extra effort in my tasks. I enjoy working

with others and able to work unsupervised. I have excellent communication skills, excellent with open public

relationship, expert in computational experience skills and telephone techniques. I am reliable, I strive to always keep

a positive attitude and have the ability to learn quickly.

EMPLOYMENT:

Office Manager Legacy Hospice~Paris Texas Aug. 2013-Present

Office Management~ Staff Development and Training-Policies and Procedures manuals~report & document

Preparation~Spread sheet & database creation-~Account Payable/Receivable-Payroll~Records Management~ Meeting

& Events Planning~Inventory Management~Medicare and Medicaiad Billing~TMHP checking

Receptionist ~ Brentwood Terrace~Paris Texas~Sept. 2012-Aug. 2013

Greet guests customers and visitors as well as to manage telephone calls and coordinate the flow of mail within an

office environment ~filing and faxing items ~take billing payments~ manage the security of the professional

environment by managing the access given to visitors ~ check patients in and out ~ order supplies~ retaining

confidential information ~interact with healthcare professionals ~scheduling appointment

Cashier/Waitress ~ Roxton Grocery & Cafe ~ Roxton Texas ~ Jun 2010 – Sept 2012

Greet customers entering establishments ~ Answer customers' questions, and provide information on procedures or

policies ~ Compute and record totals of transactions ~ Count money in cash drawers at the beginning and end of shifts

to ensure that amounts are correct and that there is adequate change ~ Maintain clean and orderly checkout areas ~

Offer customers carry-out service at the completion of transactions ~Process merchandise returns and exchanges ~

Receive payment by cash, check, credit cards, vouchers, or automatic debits ~ Resolve customer complaints ~ Accept

reservations or requests for take-out orders

Teacher ~ Great Plays Daycare ~ New Hampton Iowa ~ Sept 2008 - Dec 2008

Work as a member of a co-operative team in order to provide an appropriate educational program for the group(s) of

children within the service ~ Responsible for the coordination of the activities of a group of children for short periods

of time throughout the day ~ Assist the team leader with the recording of children records and other activities ~

Provide a healthy, safe and welcoming environment ~ Assist the supervisor as required in setting up and cleaning away

equipment, attending to the needs of children, administrative duties, and any other tasks incidental to the primary

contact role ~ Attend to physical needs of the children ~ Work as a member of a co-operative team, sharing

housekeeping duties ~ Responsible to and work under the direction of a supervisor who is regularly present in the

room ~ Assist in developing a good relationship with families/care givers ~ Follow housekeeping practices which

ensure that equipment is maintained at an optimal level ~ Organize a pleasant, welcoming and safe environment for

children and staff ~ Undertake the physical duties involved in working with young children in an early childhood

setting on a daily basis ~ Set up and pack away indoor and outdoor environments at the center.

Intern ~ Children Advocacy Center ~ Paris Texas ~ Jun 2008 - Jul 2008

Drafting letters and other documents, such as PowerPoint presentations ~ Maintaining filing systems ~Answering the

phone and answering queries ~ Photocopying and printing ~ Using various computer packages - Word, Excel,

PowerPoint ~ Learning how the court system works

Intern ~ Office of the Attorney General ~ Paris, Texas ~ Jan 2008 - May 2008

Drafting letters and other documents, such as PowerPoint presentations ~ Maintaining filing systems ~Answering the

phone and answering queries ~ Photocopying and printing ~ Using various computer packages - Word, Excel,

PowerPoint

Customer Service Rep ~ TCIM ~ Paris Texas ~ Sept 2007 - Nov 2007

Taking credit cards application over the phone ~ activating credit cards

Work Study ~ Paris Junior College ~ Paris Texas ~ Aug 2006 - Jul 2007

Secretary~ Preparing and distributing papers and documents for meetings ~ Drafting letters and other documents, such

as PowerPoint presentations ~ Maintaining filing systems ~ Answering the phone and answering queries ~

Photocopying and printing ~ Using various computer packages - Word, Excel, PowerPoint

EDUCATION:

Texas A&M Commerce - Commerce, TX

BAAS, (Business) Aug 2009 - Aug 2011

GPA: 2.97 BAAS Bachelor of Applied Arts And Sciences

Paris Junior College - Paris, Texas

Associate of Science Degree, Jun 2005 - May 2008

GPA: 3.0 Associate of Science Degree

Roxton I.S.D. - Roxton, Texas

High School Diploma, Aug 1993 - May 2006

GPA: 3.5 High School Diploma Salutatorian Honors Classes

SKILLS:

Good organization skills ~ Good time management ~ Good communications skills, written and verbal ~ Discretion ~

Confidence with computer packages ~ Accuracy and good attention to detail ~ An ability to stay calm and tactful under

pressure ~ Self-motivated ~ A bright and positive attitude

REFERENCES

Linda McNeece 903-***-****

Debra Parker 903-***-****

Kathy McGee 903-***-****

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