Customer Service Project

Priyanka

Address: *rd cross, SBM Colony,

Mathikere, Bangalore - 560054.

Mobile: 809-***-****

Email: ******@*****.***

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Seeking assignments in validation of Software in a growth oriented

organization. For being able to understand the practices across the

industry, offering the same service to global Clients.

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Professional Profile

> A competent professional with 4 years 1 month technical experience in

testing windows applications and web applications.

> Proven skills in transforming business requirements into

specifications.

> Good understanding of testing methodology.

> Familiar with all stages of Software Testing Life Cycle.

> Having good knowledge of the Water Fall model and Agile Methodology.

> Strong experience in Retail Banking Domain for RBC Client.

> Experience in Extensive Knowledge of Smoke Testing, Black Box Testing,

Regression Testing, User Acceptance Testing and Adhoc Testing.

> Having Knowledge of SQL, Unix and automation tools like Selenium

(Basics) & QTP (Basics).

> Well versed with all the testing concepts, methodologies, test case

preparation & Test Execution.

> Extensive Experience in Windows Application and Web Application in

Manual Testing.

> Have short term Onsite experience. Coordinating with Clients directly and

working for multiple assignments in a short duration.

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Achievements:

. Have made Offshore Contact Centre Project a success and have received

appreciation for the same from a Client Manager (RBC).

. Have received appreciation for test documentation skills from a Client

(RBC).

. Have received appreciation from a Client Manager (MAXIS) for being the

only person who could deliver a KT document during a short span.

. Have given presentation on Service Virtualization in several Line of

Business meetings.

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Skill Set

Bug Tracking Tool HP Mercury Quality Center v10.0

Test Case Design Mind Map Tool & Business Process Test

Automation Tools Selenium (Basics) and QTP(Basics)

Languages SQL and UNIX

Ability to Prioritize

Communication & Negotiation

Multitasking

People & Time Management

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Professional Experience

Worked as QA Tester - IVV (Engineer V&V) with iGATE Global Solutions from

June 2010 - Aug 2014

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Career Snapshot:

Organization : iGate Global Solutions, Bangalore.

Project Duration : July 2013 - Aug 2014.

Role : Sr. QA Analyst

Project Name Credit Card Activation and International Remittance

Client Royal Bank of Canada (RBC)

Project Credit card activation on mobile, Online Banking and

Description Public channels.

Along with additional features during activation e.g.:

Balance Protector Premiere plan; enabling hard right

channeling for OLB enrolled clients on public channel.

Customers are permitted to make International Money

Transfer to Restricted Countries like United States,

Puerto Rico and US Virgin Islands via Online Banking

(OLB) Application.

Team Size 6

Responsibilities:

. As an acting Test lead responsible to lead the team for all the

assignments on the testing of the application.

. Having daily client calls and providing MOM on Onshore-Offshore co-

ordination.

. Preparation of high level scenarios and involved in preparation of

Test plan, Test execution suite and Traceability Matrix

. Actively participated in Business Process Test (BPT) design and review

of test cases

. Involved in Sanity, Integration, System and Regression Testing

. Reporting the defects using HPQC.

. Tracking the defects to closure with the Developers.

. Test Status Reports sent on a daily basis

. Preparation of Test summary report after each execution cycle.

. Preparation of IVV Metrics reports for Project Analysis Reports for

the same.

Organization : MAXIS, Malaysia (Onsite from iGate).

Project Duration : May 2013 - June 2013.

Role : Co-ordinator

Project Name Prepaid : UCR - Kababayan and UCR - The Red Warriors

Client MAXIS

Project MAXIS deal with all the Telecom - Service Provider

Description Applications.

MAXIS are able to facilitate to their Customers through

the SMAF application under servers pointing to either

IN-T/IN-5. They customize their inventories as per the

server and perform testing to meet the particular Service

Provider Plan. The Plan roll-out takes place on

successful co-ordination of various phases of testing.

The Inventories are provisioned on the database.

Kababayan focused on the rate plans for Filipinos and The

TRW focused on the conditional data pack offer on the

purchase and usage of Phone embedded with MAXIS SIM.

Team Size 5

Responsibilities:

. Managed testing activities through onsite offshore co-ordination.

. Attended meetings with the Clients to discuss if testing timelines are

feasible.

. Managing Inventories and report the same in a Tracker.

. Prepare TOM and test cases under the specifications.

. Testing the Functionalities of each field present in SMAF application.

. Mark the bugs generated in the application and report it in excel.

. Prepare the Test Status Report.

. Interacting with Developers at Client site, for fix during testing

activity.

Organization : iGate Global Solutions, Bangalore.

Project Duration : Apr 2012 - Apr 2013.

Role : QA Analyst

Project Name Anti-Money Laundering in Sales Platform

Client Royal Bank of Canada (RBC)

Project Sales Platform is an application used by RBC personal

Description bankers at branch levels in two different languages

(English and French). This application mainly involves

process of account creation for the Clients.

The purpose of AML Project in Sales Platform is to

address gaps and ensure compliance with Canadian AML

regulations.

Team Size 20

Responsibilities:

. Write test cases and test plans under the specifications.

. Compare actual results with expected result provided in UI Spec.

. Interacting with Client in case of any issues.

. Performing UAT, Functional (data validation), Retesting and

Regression.

. Bug reporting and tracking the life cycle of the bug.

. Train new resources.

. Monitor the quality standards and work efficiency of the team.

Organization : iGate Global Solutions, Bangalore.

Project Duration : July 2010 - Apr 2012.

Role : QA Tester

Project Name Contact Centre (CC)

Client Royal Bank of Canada (RBC)

Project RBC Contact Centre Project deals with testing the

Description enhancements towards Customer Service Oriented

Applications.

Team Size Single Resource

Responsibilities:

. Write test cases and test plans under the specifications.

. Mark the bugs generated in the application and report it into the

tool.

. Interacting with Client in case of any issues.

. Performing Functional (data validation), Retesting and Regression.

. Bug reporting and tracking the life cycle of the bug.

. Prepare the Final Test Report.

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Additional Responsibilities:

. Prepared Quarterly Project Analysis Report - Management Reports.

. Prepared Monthly Project Metrics and Client Reports - Management

Reports.

. Provided individual Signoff documents to Clients after every testing

phase.

. Maintained Weekly and Daily Status Reports - Reports on Deliverables.

. Prepared various Documents of Understanding/Knowledge Management

documents specific to project - Documentation.

. Maintained Trackers like Resource Allocation Tracker, Effort Tracker

and Clarification/Query Tracker.

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Academic Credentials

Mount Carmel College, Bangalore, India

B.Sc., Computers, Mathematics and Statistics, 2007 - 2010

PUC, PCMB, 2005 - 2007

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Personal Details:

Sex : Female

Marital Status : Single

Languages known : English, Kannada, Telugu, Tamil, Hindi and

Malayalam.

Permanent Address : 3rd cross, SBM Colony, Mathikere, Bangalore

- 54.

Nationality : Indian

Reference : Will be provided if required.

Notice Period : Ready to join immediately.[pic]

Contact this candidate