Customer Service Office

Fanta Niangadou

**** ***** ***

Smyrna, GA *****

Telephone: 678-***-****

Email: **************@*****.***

Education

Mercer University School of Medicine in Atlanta (Fall 2011- December 2013)

Masters of Marriage and Family Therapy (MFT) program completed in December

2013

GPA: 3.9

The University of Georgia (Fall 2006- December 2009)

Major: Psychology (B.S.) with a minor in French

Graduated Magna Cum Laude with a GPA of 3.70

Work Experience

Family Intervention Specialists, Inc., Hiram, GA (April 2013- August 2014)

Community Support Individual/Individual and Family Therapist

Job duties involved teaching age-appropriate and coping skills to clients

ranging from children to adults; providing community linkage for clients;

also working as the Adolescent Anger Management group facilitator since

January 2013 (began as an intern). As a therapist, provided psychotherapy

for clients ranging from toddlers to elder adults.

Mobile Waiters Atlanta, Atlanta, GA (July 2014- Present)

Office Dispatcher

Job duties involve communicating with customers over the phone, taking

orders, assigning orders to delivery drivers, and performing cash balancing

duties at the end of the shift.

Bank of America, Atlanta, GA (March 2012- April 2013)

Bank Teller

Job duties involved providing face-to-face customer service to bank

customers, handling cash, and advertising bank products to customers.

Tate Student Center at the University of Georgia (August 2007- December

2008)

Information Desk Specialist

Job duties included communicating with visitors or students at the Tate

Student Center (answer questions about the campus and campus services, give

directions to the campus, etc.), answering the phones, and posting UGA

organization flyers, classified ads, etc. in the Tate Student Center

Sexual Assault Center of Northeast Georgia, Athens, GA (June 2008-July

2009)

Hotline Phone Operator (Volunteer position)

Duties included answering incoming phone calls from sexual assault victims

or those needing information about available resources and keeping written

logs of phone calls; experience and training in communicating with adult

and child crisis victims.

Emory Adventist Hospital, Smyrna, GA (December 2005- February 2006)

Volunteer Nurses' Assistant

Helped with filing papers, organizing forms and papers in the nurses'

stations, and putting together folders for patients' charts; Assisted with

delivering food to patients' rooms.

Community Involvement/Leadership Activities

Secretary of the Alpha Tau chapter of Gamma Phi Delta Sorority, Inc. (a

business and professional sorority) in 2009

Hotline phone volunteer for the Sexual Assault Center of Northeast Georgia

(SACNEGA) from June 2008 to July 2009

Skills/Qualifications

9 years of customer service experience

Skilled with typing (90 wpm) and Microsoft Office programs (Word, Excel,

PowerPoint)

Strong, proven attention to detail, problem-solving skills and excellent

communication skills

Experience in working with various populations as an individual and family

therapist in both office and in-home settings

Contact this candidate