Customer Service Representative

CATHERINE RODRIGUEZ

**** ********* **** *******, ** 30339 Cel: 939-***-****-

*********@*****.***

PROFESSIONAL SUMMARY

Achieve the goals and objectives of the company. Dedicated customer service representative, motivated to maintain customers

satisfaction and contribute to company success.

ACOMPLISHMENTS

• Greeted customers upon entrance and handled all cash and credit transactions.

• Assisted customers over the phone regarding store operations, product and orders.

• Handled customers effectively by identifying needs, quickly gaining trust, resolving problems to maximize efficiency.

SKILLS

• MS Windows proficient

• Quick learner

• Strong client relations

• Credit card processing

• Strong organizational skills

• Multitasking

• Energetic work attitude

• Active listening skills

• Bilingual English/Spanish

WORK HISTORY

Receptionist Instituto Desarrollo Integral Caguas PR

8/2010 to 7/2014

• Earned management trust by serving as key holder, responsibly opening and closing office.

• Politely answered customers questions and addressed problems and complaints in person and via phone.

• Managed medical supply inventory, patient charts and company files using online tracking system.

• Updated patient accounts and information on a daily basis.

• Managed incoming and outgoing calls for busy medical office, scheduling and confirming appointments.

• Performed administration tasks such as, filing, faxing and photocopying documents.

• Handled and processed confidential patient information.

• Verified that information in the computer system was up to date and accurate.

Cashier/Customer Service Casa Febus Navidad Caguas PR

10/2011 & 11/2013

• Greeted customers entering the store and helped each customer.

• Designed displays to make the store experience interacting and engaging.

• Assisted with buying over the counter and communicating with retail merchants.

• Answered product questions with up to date knowledge of sales and store promotions.

EDUCATION

High School Diploma Caguas PR

2007

Dr. Juan J Osuna

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