Customer Service Manager

Terry Sloan

**** ********* *******, **. *****

832-***-**** ************@*****.***

PROFESSIONAL SUMMARY

• Adaptable, flexible, organized and detail-oriented with the ability to manage

multiple tasks with shifting priorities, maintaining quality of work, and

consistently meet deadlines.

• Superior performer; continually sustain high level of performance, create and

support team morale and bring excellence to the workplace or project at hand.

• A strong competitor to pursue individual and employer goals through a strong

work ethic.

• Self Starter with the ability to work independently, accept a challenge and find a

solution.

• Capability to develop productive relationships with customers and colleagues.

Class A Cdl Holder Endorsements

T-Doubles/Triple Trailer

X-Tank vehicles & Hazardous materials

TWIC Holder

Experience

Blaschke Trucking

Houston, TX.

February 2013- Present:

Local 18 Wheeler Driver

•Responsible for transporting different types of goods from one place to the next.

• Ensure on-time delivery of pick-ups/deliveries.

•Responsible for keeping the equipment in good order for transporting goods.

•Responsible securing and un securing the freight on the trailer.

•Made sure the freight was loaded correctly and safely on the trailer for transport.

•Handled all and any paperwork that needed to be signed by the shipper or

consignee.

•Made sure the freight matched what was on the paper work before transporting.

•Made sure that I complied with all DOT and non DOT rules and regulations

while operating a commercial vehicle

Elite Transportation

Houston, TX.

March 2002- May 2014:

Owner/CEO

• Responsible for keeping equipment in good order and for making

sure that working conditions are safe.

• Have a complete knowledge of every position within the company.

• Prevent any unnecessary company charges and liabilities.

• Manage profitability by minimizing expenses and maximizing service.

• Monitor all company spending to ensure that all expenses are consistent with

budget.

• Ensure on-time delivery of pick-ups/deliveries

• Maintain good rapport with all drivers and associates.

• Communicate with Road Drivers to ensure efficiency and safety during travels.

• Aid in any associate relations that could be affecting the company.

• Develop knowledge base of all parts & equipment vendors.

• Communicate with customers regarding freight appointments and any

problems or issues.

• Solicit new business, provide rate quotes and negotiates rates.

• Maintain all records of delivery logs and daily logs from drivers.

• Conduct monthly safety meetings and random drug testing.

• Place orders for office supplies, equipment, and services.

• Resolve accounting issues regarding invoicing.

• Perform daily clerical functions: phones, typing, filing, and customer service.

• Process accounts payable and payroll time sheets.

• Dispatch drivers issuing them shipping instructions and provide routing

information

Shelton Trucking

Houston, TX.

November 2009-March 2010:

Terminal Manager

• Responsible for keeping equipment in good order and for

making sure that working conditions are safe.

• Have a complete knowledge of every position within the company.

• Prevent any unnecessary company charges and liabilities.

• Manage profitability by minimizing expenses and maximizing service.

• Monitor all company spending to ensure that all expenses are consistent with

budget.

• Ensure on-time delivery of pick-ups/deliveries

• Maintain good rapport with all drivers and associates.

• Communicate with Road Drivers to ensure efficiency and safety during travels.

• Aid in any associate relations that could be affecting the company.

• Develop knowledge base of all parts & equipment vendors.

• Communicate with customers regarding freight appointments and any

problems or issues.

• Solicit new business, provide rate quotes and negotiates rates.

• Maintain all records of delivery logs and daily logs from drivers.

• Conduct monthly safety meetings and random drug testing.

• Place orders for office supplies, equipment, and services.

• Resolve accounting issues regarding invoicing.

• Perform daily clerical functions: phones, typing, filing, and customer service.

• Process accounts payable and payroll time sheets.

• Dispatch drivers issuing them shipping instructions and provide routing

information

African American News and Issues

Houston, TX

June 2002 – August 2004:

Distribution Manager

• Coordinated and controlled the order cycle of the newspaper.

• Business development through networking and cold calling.

• Oversaw transportation of the paper making sure it was there on time and at low

cost.

• Determined how many papers each carrier received for their route.

• Did the marketing to ensure the paper reached the right markets at the right time.

• Monitored the quality, quantity, cost, and efficiency of producing the paper.

• Supervised the activities of carriers and engaged in audits.

• Interviewed, selected, and trained carriers to deliver the paper.

• Issued shipping instructions and provided routing information to ensure that

delivery times and locations were coordinated.

• Developed new routes and territories for the paper to be delivered.

Skills

Proficient in Microsoft Word, Excel, and Outlook

GIS based Trapeze Mapnet system and the GPS Based Synovia

System

Dispatch and routing software

Education

Nimitz High School

Houston, TX. May, 1998

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