Customer Service Sales
Resume:
Josh Dawson
*** ********** ** *********** ******
****-******@*******.***
Qualification Summary
-Several years experience working in fast-paced environments providing
excellent customer service
-Proven organizational, problem-solving and analytical skills
-Excellent communication and interpersonal skills
-Strong time management skills, and the ability to work with
attention to detail
-Proficient in administrative processes and outstanding customer
service skills
Relevant Skills & Experience
-Sales Skills:
-Several years experience providing excellent customer service and product
recommendations
-Accustomed to working in a commission-based sales environment
-Experience constructing in-store promotional materials
-Responsible for maintaining up-to-date product knowledge
-Computer Skills:
-Extensive experience using Microsoft Office Suite- including Word, Excel,
Access, and Powerpoint
-Efficient and accurate when performing data entry
-Experience working with Photoshop, and web design software
-Ability to learn software suites quickly
-Organizational Skills
-Updated and maintained an office filing system
-Organized and facilitated out-of-classroom review sessions for seminar
students
-Maintained ongoing seminar attendance and participation grades using Excel
spreadsheets
-Communication Skills
-Have been responsible for answering phones and responding to customer
inquires
-Lead weekly one hour seminars communicating ideas from lectures to
students
-Responded to student questions and concerns during seminars as well as
through email
Employment History
-2012-April 2014: Brock University: St. Catharines, Ontario: Teaching
Assistant
-Worked as a teaching assistant for a full-year course over two consecutive
years, as well as a summer course during the summer of 2013
-Responsible for grading short written assignments, essays, exams as well
as maintaining ongoing attendance and participation grades.
-Responsible for maintaining weekly office hours, as well as organizing
activities and monitoring discussion for two hour-long sessions each week
-2011-2012: Canadian Gypsum Company, Hagersville: Ontario: Machine
Operator/Quality Inspector
-Worked as a machine operator and then as a quality inspector in
consecutive summers on the board line and quality department respectively
-Worked 12 hour rotating shifts, both independently as well as part of a
larger workplace team
-Responsible for performing and reporting test results in a lab and
releasing or rejecting company products into the market
-2010-2011: Wabisa Mutual Insurance Company: Jarvis, Ontario:
Clerical Support Worker
-Worked for a summer during university to oversee the transfer of customer
files from an older software system into an updated one
-Maintained a workplace filing system
-Designed and maintained the website wabisamutual.ca
-Served as a front-door receptionist providing customer service
-2008-2010: Future Shop: Guelph, Ontario: Entertainment Associate
-Worked part-time during the school year while in university
-Responsible for continued training and product knowledge
-Provided customer service by greeting every customer that entered the
department and stocked and maintained department according to plan-o-grams
Education
2007-2012: University of Guelph: Ba.h Philosophy
References
-Ric Brown: Associate Professor Brock University 905-***-**** ext.
3737
-Bill Esselment: Quality Manager CGC Hagersville 905-***-****
-John Holden: Entertainment Manager Future Shop Guelph 519-***-****
Volunteer and Extracurricular Activities
-I volunteer regularly assisting the Branford Freemasons MasoniCHIP
program
-I like to stay active and spend a lot of my free time golfing,
fishing as well as playing for a recreational softball team in Jarvis,
Ontario
Professional Memberships and Licenses
-Holds a full G license and owns a reliable means of transportation
-Member of Brock University Humanities Research Institute
Contact this candidate