Benefits Account Manager

Elizabeth A. Hull

**** ** ***** ******* . ******* OR 97030 . 503-***-****

****.****@*******.***

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SUMMARY

A resourceful, action-oriented Employee Benefits Professional with

demonstrated customer service, project management and communication skills.

Qualifications include:

. Life and Health Insurance License - Oregon

. Developed a vast knowledge of underwriting theories and principals

. Very experienced in PowerPoint presentations, explanation of benefits

and training

. Excellent Customer Service, Communication and Problem Solving Skills

. Proficient in Group Health, Life, Long Term and Short Term Disability,

Dental and Vision Insurance

. Working knowledge of Individual Health and Life Insurance

. Exposure to 401(k) and Retirement Plans

. Well Organized and Motivated

. Team Orientation

PROFESSIONAL HISTORY

INSURANCE OVERLOAD Beaverton, OR March 2014 -

Present

Contracted Account Manager

Work effectively with individual and group policyholders to provide

superior customer service and help with understanding the Federal-mandated

Affordable Care Act.

. Analyzed current contracts and proposals to verify policyholders are in

compliance with Affordable Care Act requirements.

. Developed and maintained strong, positive relationships with

policyholders and insurance carriers.

. Provided superior customer service through problem resolution, education

and training of policyholders.

. Effectively applied sound and creative thinking to sell new business and

add additional lines of coverage to current policyholders.

. Analyzed and negotiated renewal rates and plan improvements. Presented

renewals and amendments to policyholders.

. Prepared, evaluated and submitted new groups and amendments to insurance

carriers.

. Developed and maintained proposal, amendment and renewal tracking

systems.

THE STANDARD Portland, OR October 2009 -

Present

Contracted Benefits Specialist

Conduct formal presentations, enrollment meetings and benefit fairs.

Educate employees on their benefits and additional enrollment options.

. Facilitate enrollment meetings and conduct PowerPoint presentations that

educate employees on their employer paid benefits and insurance options.

. Attend benefit fairs to educate employees and answer their questions on a

one on one basis.

GOLSAN SCRUGGS INSURANCE Battle Ground, WA March 2012 -

March 2014

Contracted Account Manager

Work effectively with individual and group policyholders to provide

superior customer service and help with understanding the Federal-mandated

Affordable Care Act.

. Analyzed current contracts and proposals to verify policyholders are in

compliance with Affordable Care Act requirements.

. Developed and maintained strong, positive relationships with

policyholders and insurance carriers.

. Provided superior customer service through problem resolution, education

and training of policyholders.

. Effectively applied sound and creative thinking to sell new business and

add additional lines of coverage to current policyholders.

. Analyzed and negotiated renewal rates and plan improvements. Presented

renewals and amendments to policyholders.

. Prepared, evaluated and submitted new groups and amendments to insurance

carriers.

. Document all contracts, amendments and renewals in Group Benefits

Manager.

. Developed and maintained proposal, amendment and renewal tracking

systems.

THE STANDARD Portland, OR 2000 - November

2008

Senior Sales Underwriter

Worked effectively with policy owners, brokers and home office employees to

sell and retain business, and provide superior customer service.

Responsible for day-to-day management of over 145 accounts. Served as

primary liaison for all essential business activities including

underwriting new business, renewals, plan changes, new product

introductions, claim issues and conflict resolution.

. Developed thorough knowledge of the underlying business strategy in the

insurance industry, and how to effectively balance the company's business

needs with the client's interests.

. Developed and maintained strong, positive relationships with brokers and

policy owners.

. Effectively applied sound and creative underwriting to sell new business

and add additional lines of coverage to current policyholders.

. Analyzed and negotiated renewal rates and plan improvements. Presented

renewals and amendments to brokers and policyholders.

. Developed and maintained proposal, amendment and renewal tracking

systems.

. Planned and held employee benefit fairs and events to communicate

important plan information, provide direct feedback to employees, and

effectively represent The Standard with customer HR managers.

. Prepared, evaluated and submitted new groups and amendments to home

office

. Provided guidance and mentoring to new or less experienced underwriters

and office staff.

THE STANDARD

Sales Associate 1997 - 2000

Group Sales Coordinator 1996- 1997

Initial Premium Processor 1991- 1996

Skills: Microsoft Word, Excel, PowerPoint, Adobe Writer, Wired Quote,

Quote It, Group Benefits Manager

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