Anita Garza 408-***-****

San Jose, CA acf3hf@r.postjobfree.com

OBJECTIVE; Seeking a rewarding position where I may utilize my administrative support and office skills to

benefit the organization as well learn new skills, and possibly grow within the company.

SUMMARY OF SKILLS

• Over 5+ years of Administrative Assistant and clerical experience supporting Facilities Supervisor, Office

Manager, and Human Resource Coordinator by managing calendars and conference rooms.

• Outstanding customer interface skills with ability to communicate with clients, peers, along with the general

public in a friendly, effective and influential manner.

• Ability to effectively resolve problem issues and make sound decisions.

• Exceptional follow through with attention to detail.

• Adaptable to changing environments and always willing to learn.

WORK EXPERIENCE

Optum United Healthcare Group-Volt June 2014-present

Administrative Assistant (contract)

• Customer Service and Answer any telephone inquiries

• Assist/greet all visitors/customers/vendors

• Manage assign security badge

• Assist set up of new employee

• Direct contact to property mgmt. to place work orders as needed

• Manage/organize office supplies and Order food and office supply

• Assist Senior director on any assign tasks

• Perform routine clerical tasks; fax, emailing, scanning, typing up memos, etc.

• Send/receive all fed ex packages and Receive/Distribute mail

• Expense report using Concur software

City of San Jose-Silicon Valley Professional Staffing Oct 2013-Jan 2014/June 2014

Benefits Analyst Support/Customer Service (contract)

• Performed Customer Service over the phone as well as in person

• Counseled (walk in/ appts) members with explanations of health benefits, and assisted with filling out forms

• Answered multiple phone lines with inquiries about health benefits

• Provided information regarding knowledge of the City of San Jose Retirement Services Department policies

and procedures

• Input/process new health benefits enrollment form in Pension Gold computer software

• Collected, compiled, analyzed and interpreted data

• Interpret, apply specific laws, ordinances and regulations, instructions, rules and procedures

• Maintained files, records and ensured the filed information was accurate and retrievable

City of San Jose-Silicon Valley Professional Staffing February 2013-August 2013

Office Specialists/Customer Service Support (contract)

• Answered multiple phone lines, and provided general information regarding business tax inquiries

• Have knowledge of city of San Jose Finance department operating procedures regarding business tax

• Provided customer service, including referral of individuals to the proper city staff member

• Provided written materials to the public and assisted with filling out necessary forms

• Maintain and update files, forms, records, and documents, tracking systems by inputting the information into

the PeopleSoft software

• Entered mailed in tax applications into billing system as well processed applications over the telephone

• Processed payments by phone and assisted with A/R collections

Dex One -Advantage Resourcing; Jan 2013-Feb 2013- Adm Assist. /Office mgr (short term contract)

Pro Unlimited-CSR; Nov 2012-Jan 2013 & Facilities Specialist/ Receptionist (short term contract)

Amdocs-Rose Int’l

Receptionist/Adm Assistant (contract) July 2010-February 2012

• Provided customer service by greeting visitors/vendors,/customers/guests and directed to the appropriate

personnel

• Operate multiple phone lines routing incoming/outgoing calls

• Arranged for transportation service when needed, order and maintain/organize office supplies, and order from

Costco the company employee weekly food supply

• Support facilities manager with assigned tasks and basic clerical duties; typing memos. fax, etc

• Handle all outgoing/incoming mail, and all outgoing/incoming Fed Ex shipments

• Organize and set up catering for meetings, company events (e.g. training, all day meetings) and schedule

meetings, reserve and manage conference rooms (using Outlook calendar invites)

• Security badge maintenance & managing; preparing, distributing and assign grps in computer.

• A/P support (receiving and inputting invoices in data system)

• Assisted with light travel arrangements; booking flights, arranging hotel reservation for visitor’s

BRCS GSA Federal Court Building-OfficeTeam June 2010 to July 2010

Administrative Assistant (short term contract)

A Grace Sub Acute & Skilled Care March 2008 to August 2009

Receptionist/ Medical records/Office Clerk

• Answered multiple phone lines and directed calls to appropriate area or personnel

• Ordered office supplies, maintained inventory and performed routine clerical task such as faxing, emailing,

typing memos, and filing

• Manage, Maintained and disbursed cash from residents trust account and reconciled the trust account monthly

to ensure accurate record keeping

• Handled routine questions regarding facility procedures, policies and operations

• Assisted Admissions department, billing department by following up on claims and verifying insurance

coverage.

• Prepared new patient charts/ and Discharged charts, maintained employee records and organized patient

medical records files

• A/P; receiving invoices inputting data in computer system

Bad Boys Bail Bonds March 2006-March 2008

Collector/Account Representative

• Performed A/R collection and managed over 300 past due accounts

• Answered high volume incoming and outgoing calls

• Utilized computer systems to handle skip tracing and print reports for management

• Data Entry and ensured all customer information is updated, including phone numbers and addresses

• Knowledge of federal and state laws dealing with debt collection and comply with laws & regulations

• Customer Service

• Performed routine clerical tasks; faxing, emailing, typing memos, etc

OTHER SKILLS

Clerical/Collections/MSApps/Billing/CustomerService/AP/AR/Quickbooks/Receptionist/Bookkeeping/Data

Entry/Filing/Mailing/Scanning/Typing 55+

EDUCATION

Heald College- Course work in Business Administration

Andrew P Hill High School-H.S Diploma

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