Customer Service Administrative Assistant

LORENA B. GOMEZ

**** **** ** • Orlando, FL *****

407-***-**** Cell • (407) 407-***-**** Home

**********@*******.***

CAREER OBJECTIVE

Seeking an opportunity to utilize strong administrative skills, communication and leadership abilities to

enhance the success of your organization.

PROFILE SUMMARY

Experienced and knowledgeable in Business Administration, Human Resources, Customer Service and Sales.

Possess excellent interpersonal, analytical, and organizational skills.

Excel at interfacing with others at all levels to ensure organizational goals are attained

Knowledgeable using OS and PC software; and Outlook.

Bilingual; fluent in English and Spanish.

PROFESSIONAL EXPERIENCE

Wayne Densch Center, Inc.

2012 – 2014 Administrative Assistant – Property Manager

Assisted President managing and providing operational leadership and direction for an apartment complex for a

transitional homeless program.

Kept track of daily service tickets from Case Managers to locate and utilized services and benefits for the residents.

Assisted President on monthly state reports sent to the Homeless Service Network.

Oversaw maintenance for apartment properties. Inspected grounds, facilities and equipment on a regular basis.

Scheduled repairs when report were provided, maintenance issues and contacted outside vendors.

Reviewed daily security report, identified problems proactively and handling issues from residents via Case Managers.

Assisted to ensure that monthly rent and fees was collected by making deposit reports.

Calculating and authorizing biweekly payroll report for the staff.

Ensured office equipment is properly maintained, making office supply purchases.

Civil Engineering Group, Inc.

Partenium Homes, Inc.

Meyer Development Services, Inc.

2008 - 2012 Office Manager

Managed the operations, administration and maintenance of an Engineering, Residential - Commercial Construction

and Real Estate Services Company.

Prepared construction bids and represents the company with local counties.

Maintained contact with insurance carriers, code enforcement, and other agencies to ensure protection and compliance

with codes and regulations.

Responsible for general office administration and clerical functions; including taking incoming phone calls,

performing accounting duties, plan, schedule, and coordinate general maintenance.

Monitored incoming emails and answer or forward as required.

Maintained office filing and storage systems.

Markets vacant space to prospective tenants through leasing agents, advertising, or other methods.

Met with prospective tenants to show properties and explain terms of occupancy.

Prepared contracts and complete appropriate documents and forms.

Acted as liaisons between tenants and owners.

Negotiated residential leases, prepare contracts and completed documentation and forms.

Directed collection of monthly assessments, rental fees and deposits.

Maintained records of rental, usage activity and property availability.

Ensured office equipment is properly maintained, making office supply purchases.

Served as interpreter and translates required documents.

Ashley Executive Suites – GIL, Inc. Orlando FL

2002- 2006 Administrative Assistant

Assisted business property owners to manage and oversee the operations, administration and maintenance of

commercial executive suites.

Responsible for general office administration and clerical functions; including taking incoming phone calls,

performing accounting duties, plan, schedule, and coordinate general maintenance.

Met with prospective tenants to show properties and explain terms of occupancy.

Prepared contracts and complete appropriate documents and forms.

Maintained records of rental, usage activity and property availability.

Directed collection of monthly assessments, rental fees and deposits.

Received, sorted and distributed incoming mail and prepared outgoing mail for distribution.

Ensured office equipment is properly maintained and serviced, making office supply purchases.

Office Team – Shepherd’s Hope., Orlando FL

2002-2002 Administrative Assistant

Responsible for general office administration and clerical functions including answering telephones, routing incoming

correspondence, filings and setting appointments for community services.

Assisted with processing volunteer applications.

Responsible for all orders including office and medical supplies for the Heath Care Centers.

Assisted with special projects and fundraising events.

Purchased office supplies.

Lore’s Day Care., Bellevue WA

2000-2002 Owner / Lead Caregiver

Instructed children in activities designed to promote intellectual, social and physical growth needed for Preschool and

Elementary school.

Planned individual and group activities to stimulate growth in language, social, and motor skills.

Developed learning skills by interacting; listen and follow instructions, playing with others and using play equipment.

Kept Parents informed of the progress of the children on a daily basis.

Prepared daily meals.

Childtime Childcare, Inc., Redmond WA

1999 - 2000 Lead Caregiver

Responsible for the personal care, hygiene, learning and development activities, specialized programs and discipline of

the children.

Designed implemented activities to promote intellectual, social and physical growth of the children.

Planned daily programs for children within an assigned age group.

Maintained classroom records, cleanliness and safety.

Healthcare Management Administrators Inc., Bellevue WA

1997 - 1997 Receptionist

Responsible for the main switchboard of the company.

Ranked incoming medical claims.

Scheduled company meetings.

Served as an interpreter and translated Managers and Customer telephone calls.

The Honeybaked Ham Co., Bellevue WA

1996 - 1997 Customer Service and Sales Representative

Reviewed inventories and checked computer system for daily operations.

Advised vendors regarding purchases of products of the company.

Trained new employees.

Managed telephone calls and customers walk-ins.

Petroleos de Venezuela (PDVSA) Cabimas Zulia - Venezuela

1993 - 1994 Assistant Supervisor Quality of Life Division, Human Resources Dept.

Acted as a secondary supervisor for the entire department.

Compiled and reviewed report findings and performance statistics to management.

Coordinated and scheduled major relations events for the company including professional, educational, sports and

entertainment.

1990-1993 Assistant Supervisor Payroll and Personal Division, Human Resources Dept.

Analyzed statistical information and employees work performance.

Processed periodic salary increases for employees.

Modified salaries according to new or revised job descriptions.

Trained new personnel for the department.

Raked 1,500 evaluations based on personal, educational and professional positions.

1988-1990 Maintenance Coordinator, Community Division, Human Resources Dept.

Managed incoming telephone calls, prepared and coordinated work orders for repair and maintenance for employees

housing.

Conduced maintenance inspections for employee housing communities, common and green areas in the company.

Met with vendors to determine and prepare material and supplies orders for management review.

EDUCATION

University Rafael Maria Baralt, Cabimas - Zulia - Venezuela

Second year completed in Industrial Administration

College Monseñor de Talavera, Cabimas - Zulia - Venezuela

Second year completed in Business Administration

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