Customer Service Representative
Resume:
C ARTINA A. W ALKER
**** ****** ** ************, ** 27301
*********@*****.***
Detailed oriented individual with 12 years’ experience in administrative support and financial/budget management with corporations.
Seeking a challenging and unique position in a professional environment.
PROFESSIONAL EXPERIENCE
URS Corporation, (Contractor for Department of Homeland Security) Arlington, VA Oct. 2012 – March 2014
Project Assistant/Data Analyst
Developed security procedures for different organizations throughout US
Built realistic and challenging security exercise scenarios that met strategic and operational objectives
Provided support to exercise team staff in a variety of matters relating to security exercise planning and development in order
to meet mission requirements
Assisted with the planning, developing, coordination, and execution of security exercises involving as many as 100
participants
Conducted research, compiled data, and prepared detailed After Action Reports for federal clients
Prepared minutes for distribution
Provided administrative support and management
Assisted and advised department or division head and staff members on administrative problems
Assisted with special projects
Computer Sciences Corporation (CSC), Falls Church, VA Aug. 2007 – July 2012
Program Specialist
Liaison to international personnel assigned to Afghanistan, Kuwait, and Iraq
Assisted recruiting process by preparing employment documents for distribution to new hires
Worked closely with different offices to complete the hiring process (Security, Human Resources, Logistics and Training)
Met and greeted newly hired personnel; completed the unique PM Crew on boarding procedures
Coordinated one on one briefings between the new hire and Program Manager
Processed and submitted termination forms for outgoing personnel
Completed expense reports and processed corporate credit card applications for PM Crew
Managed salary compensation for 180 employees including hazard or hardship payments, selective personnel leadership pay,
foreign service pay, and per diems via SAP
Generated financial spreadsheets for employees and their salary compensation
Resolved issues related to administrative, financial, and technical inquiries for more than 180 personnel locally and globally
Provided excellent employee service in making travel arrangements for 5 managerial staff members; and approximately 15
new employees monthly ET&R
Generated, reviewed and audited expense reports
Served as a back up for computerized timekeeping system (ETES) related to approving and reviewing time entry
Created and audited employment requisitions via computerized system
Prepared confidential correspondences
Generate complex and detailed presentations and reports in accordance with contractual requirements
NCO Group, High Point, NC Oct. 2005 – June 2007
International Customer Service Representative (Aug. 2006 – June 2007)
Scheduled pick ups for packages by gathering and entering data into a shipping database
Aided customers in international shipping through national and international software
Universal Customer Service Representative (March 2006 – Aug. 2006)
Cartina A. Walker Resume, Page 2
Performed data entry, ordered supplies for customers, and handled phone calls via automated dialing system
Tracking Customer Service Representative (Oct. 2005 – March 2006)
Processed delivery change requests, tracked packages throughout the U.S., and handled customer phone calls
Wachovia, Greensboro, NC Sept. 2004 – Aug. 2005
Teller
Handled banking transactions related to checks and ACH transactions
Guilford County Schools DOT, Greensboro, NC July 2003 – Sept. 2004
Administrative Assistant
Created work orders and entered data accurately into the computerized system
Filed documents for superiors
EDUCATION
Bachelor of Arts, Political Science, North Carolina Central University, Durham, NC
SKILLS
Proficiency in MS Office Excel, PowerPoint, Word, and Outlook,
Lotus Notes, and MS Windows
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