Customer Service Office

Kelley Collett

**** ***** *** ************, ** **135 678-***-**** **********@*****.***

Objective

Seeking a challenging and rewarding career in a diverse environment where my strong work ethic can be used to help promote the mission and exceed

company goals.

Skills Summary

Problem Solving Computer Savvy Proficient with Microsoft Office

Oral Communication Analytical Adaptability and ability to work under

Written Correspondence Interpersonal Skills pressure

General Office Skills Self motivated Organizational skills and customer

service orientation

Professional Experience

Office DispatcH / Administration

Knowledge of all Departmental mandated policies and equipment within the Dispatch Office, relaying and recording accurate messages

and emergent information to and from personnel and giving accurate and courteous information to callers and visitors.

Operated telephones, radio transmitters, circuit camera and video systems, computer aided dispatch, and other telecommunications

equipment to receive and communicate information with emergency equipment and personnel. Inspected and recorded usage of department

equipment.

Prepared and maintained a variety of records and files on the activities of the department.

Experience with WFM (Work Force Management ), customer service/call center experience. Interaction with vendors for setting

appointments and site access issues for field operations. Perform technician call outs when needed and managing daily schedule changes which

contain time restraints.

Proficient in mapping and time management.

Telecommunication Dispatch Specialist

Received emergency and non emergency calls for service from the public or other agencies, determine priority and nature of the

request and dispatch the appropriate response in a timely manner.

Activated the Emergency Operations Center in the event of a large scale emergency and coordinate all emergency service personnel and

agencies until activation is complete.

Monitor weather conditions and provide weather updates to field personnel pending severe weather.

Monitor closely all assigned radio channels.

Received non emergency calls from the public. Provide non confidential information when available or route to the appropriate agency

as necessary.

Created all initial complaint reports in the CAD system, maintained accurate record entries for all calls for service. Work with the NCIC

and FCIC federal/state computer systems to maintain and update the stolen/wanted vehicle file, and missing person file.

Maintained all FAX, radio, telephone and CAD systems in dispatch and arrange for emergency repairs when required.

State of Florida EMTB certified and CPR certified.

Employment History

apex systems inc. / Ericsson – ATLANTA, GA

MARKET DISPATCHER, 01/2013 PRESENT

DAYS Inn Beach/Paradise Palms Inn – Panama City Beach, FL

Security Office Dispatcher, 02/2012 to 05/2012

Bay Medical Emergency Medical Services – Panama City, FL

Telecommunications Dispatcher Specialist, 12/2005 to 12/2011

Bay County Board of Commissioners/Bay County Emergency Operations Center – Southport, FL. Via Manpower Staffing

Telecommunications Dispatcher Specialist, 02/2011 to 05/2012

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Education

Gulf Coast Community College – Panama City, fl

Pre Respiratory Therapy and Emergency Medical Services Certification, 2000 to 2005

Alexander High School – Douglasville, GA

GED, 1995

References

AVAILABLE UPON REQUEST

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