Customer Service Human Resources
Resume:
Konstance Smith
*********.************@*****.***
Dear Human Resources Division,
This summary expresses my interest in obtaining a position within your organization. Over the
last twenty years, I’ve gained the required training applications utilized in administrative roles
while working in State and Federal Funded employment and I am confident, if given the
opportunity, in adapting and transitioning into your work culture.
My work history consists of business practices working in both the healthcare (Medical
Laboratory Technician) and administrative roles (Administrative Assistant and Human
Resources). These work experiences were instrumental in learning how to properly respond in
critical situations, implementing policies, managing employees coupled with administering bi-
annual evaluations to promote retention, safeguarding required certifications for drivers, such as:
CPR, background checks and CDL registration in compliance with state and federal registrations.
Safety regulations for employees with ethics training in complying with the code of conduct,
establishing an employee handbook and developing an Emergency Exit Plan as required by the
Mississippi Emergency Management Agency. In my last fulltime position, my job required the
coordination and planning for overseeing the day-to-day operations, reporting and disbursement
of funds and assisting the accountant with annual audits. Services provided to area seniors and
disabled participants consist of the following: LIHEAP (Low Income Energy Assistance
Program) for utility payment vouchers to area vendors; home delivered meals; congregate meals;
scheduling transportation throughout the Tri-County (Hinds, Rankin and Madison Counties) for
doctor visits and area shopping. We also assisted with rent/mortgage payments via CSBG
(Community Service Block Grant). These training tools will effectively guide my abilities in
demonstrating leadership and in implementing any planning needs to guarantee the success of
your organization making it a safe and healthy workplace.
In addition to the items listed above, my knowledge and skill sets consist of working as a liaison
between the administrative personnel and County Supervisors along with the reporting of
dockets for monthly board meetings, participating in workshops for each service provided and
assisting the Executive Director with the annual grants needed to support the programs. I also
have excellent leadership in the area employer employee relations and customer service skills
enabling those required training applications for support staff with orientation, hiring needs and
in safeguarding personal information in keeping with those mandates supported by HIPPA. In the
area of office management, I have the following skills: Microsoft Office Proficiency, phone
etiquette, labor relations, workers compensation knowledge, time management, executive
presentation development, payroll and accounting, knowledge of principles and practices of
personnel administration, effective oral and written communication skills and excellent
interpersonal skills.
Konstance Smith
*********.************@*****.***
Finally, after sub-coming to job displacement after the recession of 2007, I returned to school in
July 2009, completing my educational goals; increasing my skill sets in business. I’ve earned a
Bachelor's of Science in Business Administration and a Master's of Business Administration
from Colorado Technical University with a G.P.A. of 3.8 and certification in Project Planning
and Leadership. I’m currently working as the Volunteer Administrative Specialist – Human
Resources in a non-profit and my duties are: assisting elderly clients with applying for Medicare
and Medicaid benefits, along with gaining eligibility for services in obtaining housing and
receiving training tools in helping children who are placed within these homes in adapting to a
new environment. Additional information in this position is outlined in the work history area of
the resume’. Please feel free to contact by phone or at the email information listed above. Thank
you for your attention and consideration. I am looking forward to meeting and talking with you.
Konstance Smith
*********.************@*****.***
Education
Colorado Technical University, Colorado Springs, CO
Masters of Business Administration, April 2012
Bachelors of Science in Business Administration, November 2010
Hinds Community College, Raymond, MS
Associate Degree in Applied Science, December 1988
Professional Experience
Yazoo County Foster Grandparent Program, Yazoo, MS
Volunteer Administrative Specialist - HR, September 2009 – Current
• Performing routine administrative functions ranging from drafting memos to typing and
editing reports, proposals and other business documents utilized in monthly board
meetings.
• Data management of all electronic records; creating excel spreadsheets along with
producing reports needed in compiling information to ensure the agency operates within
the guidelines of the budget.
• Maintaining functionality of office equipment such as ordering supplies, supply
purchasing and inventory, and scheduling office equipment for routine maintenance.
• Recruiting volunteers to work within the organization in providing programmatic
assistance to eligible clients.
• Assisting the director and volunteer employees with updates regarding ethical policies
and modifications to existing laws in determining governmental assistance.
Madison County Citizens Services Agency (MCCSA), Canton, MS
Program Manager/Human Resources Assistant, February 2007 - July, 2009
• Leading the technical side of all programs,
managing and defining the functional specifications and defining how the
programs/grants will work as they relate to Madison County.
• Working with various program managers within
the state to improve MCCSA’s processes and strategies.
• Working closely with federal and state leaders to
assist with the development and implementation of new programs; ssisting the Executive
Director with payments reports, proposals, grant preparation and modifications.
Konstance Smith
*********.************@*****.***
MCCSA (cont’d)
• Supervising employees associated with CMPDD Grants and monitor daily
attendance of all employees.
• Preparing monthly attendance logs to assist with payroll.
• Assisting the Human Resource Manager of Madison County with new hires and
information documentation.
• Providing logistical support to visiting executives in coordination with Executive
Assistants.
Investigating issues and problems and drafted responses to urgent request.
• Collaborating with other administrative team members, human resources and the
finance department on special projects and events.
• Monitoring all programs for consistencies and insuring that programs/grants
follows guidelines set up by the county, state and federal agencies.
• Monitors monthly CMPDD reports, LIHEAP vendor’s payments, reports,
leveraging reports and other necessary reports.
• Administers various human resources plans and procedures for all company
personnel; assists in development and implementation of personnel policies and
procedures; prepares and maintains employee handbook and policies and procedures
manual.
• Participates in developing department goals, objectives, and systems.
• Administers compensation program; monitors performance evaluation program
and revises as necessary.
• Performs benefits administration to include claims resolution, change reporting,
approving invoices for payment, and communicating benefit information to employees.
• Develops and maintains affirmative action program; files EEO-1 report annually;
maintains other records, reports, and logs to conform to EEO regulations.
• Conducts recruitment effort for all exempt and nonexempt personnel, students,
and temporary employees; conducts new-employee orientations; monitors career
pathing program, writes and places advertisements.
• Handles employee relations counseling, outplacement counseling, and exit
interviewing.
• Participates in administrative staff meetings and attends other meetings and
seminars. Maintains company organization charts and employee directory.
• Assists in evaluation of reports, decisions, and results of department in relation to
established goals. Recommends new approaches, policies, and procedures to effect
continual improvements in efficiency of department and services performed.
• Maintains Human Resource Information System records and compiles reports
from database.
• Maintains compliance with federal and state regulations concerning employment.
Konstance Smith
*********.************@*****.***
Madison County Economic Development & Authority of Employment, Canton, MS
Administrative Assistant – August 2006 – February 2007
• Organizing county documents and reporting documents for yearly audits and review.
• Ordering monthly supplies and maintaining records of all transactions.
• Implementation of Board Members Reporting documents books for meetings conducted
on a monthly basis.
• Customer Service Representative: Responsible for communicating with Board Members
for meetings and social events.
• Assisting the Executive Director and Finance Manager with board presentations.
Mississippi Department of Employment Security, Canton, MS
Employment Representative III - July 2005 - August 2006
• Interviewing applicants to determine occupational qualifications for placement.
• Marketing job placement services to employers.
• Providing information regarding services that the MDES offers.
• Maintaining files, records and meet job placement needs for employers.
• Support staff for eligible participants in WIA, TAA, Unemployment Insurances and
Department of Labor requirements along with establishing eligibility for applicants.
Contact this candidate