Customer Service Manager
Resume:
ANTHONY ARNEZ EDWARDS SR.
Dublin, GA 31021
************@*****.***
To Whom It May Concern:
I am writing in regards to possible employment opportunities with your
company. The enclosed resume will provide you with pertinent details
concerning my background and qualifications. A list of references is also
included.
I am seeking a full time management position with your company that will
provide me with the perfect opportunity to utilize a broad-based background
working in various administrative, community and professional business
environments. After researching your company and learning about all of the
great benefits you offer, I believe I will be a great asset to your team.
As well as completing a Certified Warehouse and Distribution Specialist
Degree, I have accomplished the following:
. Dean's list, Heart of Georgia Technical Institute (Certified Warehouse
and Distribution Specialist), Fall 2001
. Best Buy Employee of the Month, July
. Instrumental Member of Three Distribution Center Start Ups (Best Buy,
Freds, Academy Sports + Outdoors)
I have gained a great deal of knowledge and experience from all of the
positions I have held. The experiences I had in each of my professions have
helped me to perform the next position at a higher level. Previous work
experiences have aided me by allowing me to learn how to effectively
communicate with people from various backgrounds and professional levels.
Solid background in planning and executing daily, weekly, and yearly
performance goals.
My personality allows me to quickly establish and maintain a good rapport
with my customers. I enjoy working with the public and display strong
decision-making, negotiation and reasoning skills. I possess very good
organizational skills; and I have the ability to manage finances very well
because I know the importance of setting and adhering to a strict budget. I
am now seeking a new career challenge that can compliment my fields of
study and allow me the opportunity to bring new ideas into your
organization.
Thank you for your consideration for this management position. I look
forward to hearing from you soon.
Sincerely yours,
Anthony Arnez Edwards
Enclosure
ANTHONY ARNEZ EDWARDS SR
674 Paul Kennedy Rd
Dublin, GA 31021
************@*****.***
Objective
Senior Management
Education
Heart of Georgia Technical College
Dublin, GA
Certified Warehouse and Distribution Specialist Degree
March 2002
Experience
Academy Sports + Outdoors
Jeffersonville, GA
Softgoods Manager Feb.
2011 - Present
Manage the outbound processing of softgoods merchandise. Monitor daily
processing of all softgoods merchandise to ensure they are picked and
shipped in a timely fashion. Handle all budgeting/ performance goals to
meet monthly and yearly budgets. Administer employee evaluations to provide
feedback on job performance. Consistently coach assistant manager,
supervisors, and associates to meet all performance goals. Promote
associates to think creatively and be a catalyst for change to continue the
growth of the company. Currently acting operations manager for the
softgoods department since May 2013. Manage1 manager, 2 assistant manager,
6 supervisors, and 100 employees across three shifts.
Receiving Assistant Manager Aug.
2008 - Feb. 2011
Manage inbound freight process. Responsible for successful turn of all
products within 48 hour window. Manage productivity levels of 40 +
employees. Established/Periodically Update Standard Operating Procedure
for Receiving Department. Administer employee evaluations to provide
feedback on job performance. Coach employees on how to meet/exceed
production standards. Responsible for/ research account payable issues for
quick resolve. Safety Committee Member. First Response Team Member.
Manage 3 supervisors and 40 to 60 employees.
FREDS, INC. Dublin, GA
Inventory Control\Damages & Returns\ Non-con Supervisor
Feb. 2003- Aug. 2008
Monitor\handle processing of all merchandise damaged in the distribution
center. Integral part of the start up operation of the facility. Supervise
and assist with unloading of all returned store merchandise. Process
damages and recalls for 320+ stores. Responsible for timely and efficient
shipping of merchandise back to the vendor. Monitor daily aged reports for
the department. Administer audits that help maintain quality accuracy.
Supervise non-conveyable picking to ensure tote times are met and all
merchandise is picked for each store orders. Administer employee
evaluations to provide feedback on job performance. Enforce safe working
environment for employees. Complete incident/accident reports used for
workers compensation cases. Served as receiving supervisor for two months;
and as stocking supervisor for three months. Serve as outbound supervisor
when needed. Supervise 8 to 40 employees.
Best Buy Co., Inc. Dublin,
GA
Product Return Department Administrative Coordinator
Sept. 2000- Jan. 2003
Assisted with start-up operation of new department housed in the
distribution center. Monitored daily reports to be processed for corporate
offices. Monitored inventory ranging from $1,000,000 to $1,500,000.
Maintained customer relations and services to 150+ stores.
Researched/corrected inventory discrepancies daily. Assisted in training of
new supervisors. Completed activity logs for supervisor. Trained floor
employees to increase their overall system knowledge. Knowledgeable in
every department of the distribution center (served as general warehouse
worker).
Mohawk Dublin, GA
Receiver April 2000-
Sept. 2000
Processed paperwork/unloaded freight for numerous carriers. Efficiently
labeled yarn/processed yarn into the system database. Adequately
distributed yarn to each department. Stocked merchandise. Customer service
focus.
General Clerk June
1997-June 1998
Data Entry of carpet orders completed on a daily basis. Follow up analysis
of orders when needed. Provided quality customer service to customers.
Farmer's Furniture Distribution Center
Dublin, GA
Receiver Sept. 1998-
April 2000
Processed paperwork/unloaded freight for numerous carriers. Efficiently
received incoming freight. Stocked merchandise. Customer service focus.
Activities
Best Buy Grand Opening Usher; assisted with special projects of the Best
Buy Activities Committee. Freds Crash Team (First aid responder). Academy
First responder
Honor
Dean's List, Heart of Georgia Technical Institute (Certified Warehouse and
Distribution Specialist), Fall 2001. Best Buy Employee of the Month, July
2002.
References and Letters of Recommendation: Available upon request
REFERENCES FOR ANTHONY ARNEZ EDWARDS
Feleica Harris, Inbound Area Manager
FREDS, INC.
2815 Valambrosia Road
Dublin, GA 31021
Telesha Lattimore, Teacher
Susie Dasher Elementary
911 Martin Luther King Jr. Dr
Dublin, GA 31021
Hersha Pipkin, Inventory Control Supervisor
FREDS, INC.
2815 Valambrosia Road
Dublin, GA 31021
Effie Carr, Retired Teacher
Dublin City Schools
328 Pecan Place
E. Dublin, GA 31021
Sonny Oates, Receiving Manager
Academy Sports+ Outdoors
One Academy Dr
Jeffersonville, GA
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