Customer Service Sales

Steven Metcalf

Copy Center Associate - Staples

Marlborough, MA

***********@*******.*** - 774-***-****

WORK EXPERIENCE

Copy Center Associate

Staples - Marlborough, MA - June 2013 to April 2014

Transferred to copy center to create a sales culture and teach staff better customer management skills.

• Multitask in a hectic environment while still getting each customers story, producing the product they want to

the specifications they want, and using their story, up sell them to products and services they need but may

not know we offer.

Easy Resident Technician

Staples - Marlborough, MA - October 2011 to June 2013

Responsible for both the sales culture and labor for the Staples computer repair department.

• Travel to customer's homes and offices to perform various technological installations, new sales, repairs,

upgrades, and setups.

• Cross trained the sales staff in computer repairs and upgrades to help promote sales and team knowledge.

• Charged with meeting sales metrics per computer sold, and meeting weekly base numbers.

• Responsible for meeting both safety and loss prevention standards, and for passing company audits

pertaining to such.

• Maintained customer privacy regarding data and information.

Easy Tech Expert

Staples - Framingham, MA - August 2008 to October 2011

Promoted to lead of electronics, supervising a 3-6 person staff.

• Beat sales goals for the company, above and beyond the year to date goal.

• Responsible for departmental observations, including one on one coaching sessions with employees

designed to improve their customer service and selling skills.

• Prioritized computer repair work, customer service, sales goals, operational goals, and load management

on a day to day basis.

• Create and enforce selling behaviors for the selling staff, as well as the entire store's staff.

• Role model for the department in the areas of customer service, sales, ethics, and leadership.

• Managing day to day activities, restocking the department, creating and executing game plans with staff,

setting up new merchandise and fixtures on a week to week basis.

• Consistently lead all departments in every personal sales metric tracked by Staples.

• Maintained a sales number double the next highest associate.

• Succeeded being the first sales associate to convince the President of United States Stores to buy a protection

plan with his printer.

• Was the first call for the President of US stores to go to the CEO of the company's house to set up his printer

and new computer.

• Intercepted numerous associate issues and resolved them without the need of management involvement.

• Filled in as Sales Manager during a 6 month gap between hiring.

Easy Tech Associate

Staples - Marlborough, MA - April 2008 to July 2008

Consistently received new training regarding sales performance and execution, and adapted to every new

format being offered, resulting in a well rounded sales approach.

• Held accountable to store's sales metrics in an effort to grow my position from Associate to Expert.

• Received high praise from the President of United States Stores for the company when he performed a

surprise check on the store and staff's knowledge.

In Store Technician / Sales Associate

Staples - Hadley, MA - November 2005 to February 2008

Began as Cashier before transferring to Sales Associate in Computers.

• Proved myself as a salesman by outselling the electronics staff while stationed behind a register for two

straight months.

• Awarded Associate of the Month on two separate occasions as well as four Marks of Excellence.

• Lead sales team to not only beat the sales of the previous year, but beat the previous two years combined.

• Brought the store's tech sales to top in the district and to maintain first place for the duration of employment

at this store.

• Responsible for maintaining store standards to pass company audits and for the safety and security of

customer's computers.

• Established as many customers' Trusted Advisor, whom they would return for all their electronics purchases

in the future.

Karate Instructor

World Class Karate - Marlborough, MA - February 2005 to October 2005

Assistant Shop Hand

Cowles Lumber Mill - Berlin, MA - July 2004 to January 2005

Delivery Coordinator

Home Depot - Marlborough, MA - July 2003 to June 2004

Order Puller

Home Depot - Marlborough, MA - May 2003 to July 2003

EDUCATION

Computer Science

Framingham State College - Framingham, MA

August 2002 to May 2003

ADDITIONAL INFORMATION

SKILLS AND ABILITIES:

• Efficient, reliable, and organized

• Resourceful

• Began working with computers at age 7

• Extremely quick learner

• Very goal orientated

• People friendly

Contact this candidate