Human Resources Customer Service

Amanda V. Alman

*** ****** **** ? Pelahatchie, MS 39145 ? Email: ************@*****.*** ?

Cell Phone 601-***-****

PROFILE

? Personable and good-natured; motivated and hard working; able to learn

new concepts quickly and utilize effectively.

? Excellent verbal communication skills, good speaking voice, and

excellent in public relations.

? A well-rounded individual who is creative, enthusiastic, and enjoys

working with the public.

? Organized and efficient.

o Computer skills - Windows 7/XP/Vista/3.1/95/98/2000/XL, DOS, Word

Perfect, Microsoft Excel, and Microsoft Works, Microsoft Office,

Access, Power Point.

o HRIS Programs - Ultimate Software, Ulti-Pro, Great Plains, Ceridian,

Peoplesoft, Hodes, SAP & AS400

EXPERIENCE

Waste Management - Gulf Division: Madison, MS

04/11 - Present Senior Recruiter - Gulf Coast Market Area (AL, LA, MS & the

FL Panhandle)

Responsible for effectively recruiting sales managers, sales

representatives, executives, call center agents, administrative

personnel, and management positions within assigned area.

? Analyze multiple job markets, forecasts employment needs and

develop quarterly recruitment plans to provide a consistent recruiting

approach for the growth of the facility.

? Attend job fairs to attract qualified professionals, evaluate

resumes and interview candidates to ensure skills/abilities meet the

minimum requirements for open positions.

? Manage large portfolios of candidates, and ensure that

qualified candidates are referred for additional interviews as

appropriate

? Implement approved recruitment strategies, identifies/tracks

the cost, benefit and effectiveness of recruitment

sources/activities.

o Created, implemented, and facilitated courses regarding hiring for

excellence, training the trainer, retention, HR compliance and

record keeping, and customer service.

Comcast: Advanced Solutions Center; Madison, MS

08/10- 4/11 Recruiter (Contract Position)

? Responsible for effectively recruiting sales agents,

administrative personnel, and management positions within assigned

area.

? Analyze multiple job markets, forecasts employment needs and

develop quarterly recruitment plans to provide a consistent recruiting

approach for the growth of the facility.

? Attend job fairs to attract qualified professionals, evaluate

resumes and interview candidates to ensure skills/abilities meet the

minimum requirements for open positions.

? Manage large portfolios of candidates, and ensure that

qualified candidates are referred for additional interviews as

appropriate

? Implement approved recruitment strategies, identifies/tracks

the cost, benefit and effectiveness of recruitment

sources/activities.

? Maintain applicant tracking system and ensure FCC compliance in

the hiring process

o Facilitate new hire training

Amanda V. Alman

344 Hurdle Road ? Pelahatchie, MS 39145 ? Email: ************@*****.*** ?

Cell Phone: 601-***-****

Gilbert's Home Health a Gentiva Company; Flowood, MS

06/08- 05/10

Area Recruitment Manager/Certified Facilitator

? Responsible for effectively recruiting sales, caregivers,

administrative, and management positions within assigned region.

? Analyze multiple job markets, forecasts employment needs and

develop quarterly recruitment plans to provide a consistent recruiting

approach.

? Attend job fairs to attract qualified professionals, evaluate

resumes and interview candidates to ensure skills/abilities meet the

minimum requirements for open positions.

? Manage large portfolios of candidates, and ensure that

qualified candidates are referred for additional interviews as

appropriate

? Implement approved recruitment strategies, identifies/tracks

the cost, benefit and effectiveness of recruitment

sources/activities

? Provide backup for the Area HR Manager by assisting in general

human resources duties to include benefits, employee relations,

policy administration, compensation and compliance.

? Facilitated annual enrollment meeting, orientation, and benefits

orientation.

o Facilitated and organized continuing education events for

management staff, clinicians and potential employees

o Created, implemented, and facilitated courses regarding hiring for

excellence, training the trainer, retention, HR compliance and

record keeping, customer service, and Introduction to Home Health

The Salvation Army-Alabama, Louisiana, & Mississippi Divisional

Headquarters ; Jackson, MS

Human Resources

Generalist/HRIS Specialist & Recruitment Coordinator 10/07-

06/08

? Assist in general human resources duties to include benefits,

employee relations, recruiting, policy administration,

compensation and compliance.

? Assists the Divisional Human Resources Director in administering

the human resources

functions throughout the division; advises Corps and Divisional

Headquarters staff regarding the proper handling of human resource

issues; interprets Salvation Army personnel policies and procedures

for field officers and DHQ department heads

? Approves requests for time off for DHQ employees; ensures that

all employees comply with established attendance policies; reports

noncompliance to the Director and provides instructions for correction

to the employee; initiates disciplinary measures for repeated

offenses;

? Help prepare and coordinate employee communication materials

including annual

enrollment materials, orientation materials, benefits handouts, etc.

? Produce and maintain various HR / Compensation reports

and spreadsheets

? Conducts individual and group training sessions for new

divisional HR managers and Officers

Mississippi Baptist Health Systems; Jackson, MS 08/04-10/07

Human Resources

? Assist in general human resources duties to include

benefits, employee relations, recruiting, policy

administration, compensation and compliance.

? Prepare monthly reports for employment activities, EEO,

salary administration, etc.

? Assist with employee relations issues.

? Help prepare and coordinate employee communication

materials including annual

enrollment materials, orientation materials, benefits handouts, etc.

? Produce and maintain various HR / Compensation reports

and spreadsheets

? Organize and maintain personnel files

? Help coordinate Leaves of Absence, Workers Compensation,

and FMLA compliance

? Help to facilitate bi-monthly general orientation, new

hire orientation and benefits enrollment

? Process all terminations and perform exit interviews

? Input Worker Compensation claims into CCMIS.

? Assists in the analysis and processing of information related

to the performance and compensation of

employees based on their position.

? Help to coordinate performance management initiatives by

answering questions and assisting managers in the preparation

of documentation and the processing of salary changes.

Koch Foods Inc.; Morton, MS 06/03-02/04

Inside Sales

? Assisted poultry distributors in purchasing product. Worked

hand in hand with poultry

brokers across the nation assisting them with pricing,

sales, confirmations, point of sale, etc.

? Keyed orders in system, ran reports, and created sales

analysis databases.

? Sent out daily market and weekly pricing to customers,

distributors, brokers, and all sales

personal.

Trustmark National Bank; Brandon, MS 07/01-09/02 Retail Support

? Worked daily with the public assisting in teller transactions

and account information.

? Certified through Trustmark Teller Training Course.

? Recommended and opened accounts for individuals, businesses, and

not for profit organizations.

? Floated to all Rankin County branches serving in various

positions.

Unusually Yours; Pelahatchie, MS 08/98-04/01

Assistant Manager

? Assisted customers with purchases of clothing, formal wear, and

wedding gowns.

? Aided manager by assuming responsibilities such as: taking care

of deposits, purchasing clothing and gifts from distributors, and

assisting with advertisement and promotions.

EDUCATION & TRAINING

Belhaven College; Jackson, MS

Bachelor of Science in Business Administration

East Central Community College; Decatur, MS

Associate of Arts

? Freshman & Sophomore Class President

? Member of Warrior Corp, Diamond Girls, and Presidents Council

? Member of Phi Theta Kappa and Alpha Beta Gamma

Brandon High School; Brandon, MS

PROFESSIONAL MEMBERSHIPS

? Capital Area Human Resources Association

? Mississippi Association of Professional Women

? Society of Human Resources Management

Contact this candidate