Customer Service Sales

Yusuf Raja

* ******** ******, **. *********, Ontario L2S 2S3

Email: ***********@*****.***

Cell phone number: 289-***-****

Education

Honours of Bachelor of Business Economics- concentration in Finance

Brock University, St. Catharine, Ontario

(September 2013-Present)

Job Experience

Business & Finance Related Experience

Junior Project Manager September

2012- September 2014

Air Tite Foam Insulation Specialist, Milton, Ontario

. Defining the project, building its comprehensive work plan and

collaborating with senior management.

. Creating and Designing a detailed work plan that identified and

sequence the activities needed to successfully complete the project on

time.

. Executed the project according to the project plan and using the

extensive knowledge of Microsoft office was able to develop forms and

set up files to ensure that all project information is appropriately

documented and secured.

. Managing Teams - facilitating commitment and productivity, removing

obstacles, and motivating team members to ensure that project is

completed on time.

. `Collect and analyze data on projects undertaken, and report on

projects outcomes.

. Managing Expectations - aligning projects to business goals, managing

stakeholders, and communicating project status, milestones, and

unexpected difficulties effectively.

. Performing event administrative duties such as collecting, organizing,

booking appointments, marketing and advertising of the company at job

fairs and events.

. Due to my strict attention to detail and organization I was able to

ensure that all financial records for the project are up to date and

supported document mentation for funders to see.

Business Secretary

June 2011- August 2012

Air Tite Foam Insulation Specialist, Milton, Ontario

. Minimum of 1 year and 3 months experience

. Technology Skills

o Word processing, spreadsheet, presentation, on time billing,

calendar & docketing, transcription, desktop publishing, video

conferencing.

. Interpersonal Skills

o Communicating and updating management team about appointments,

daily schedule.

o Able to work both independently and in groups.

o Able to collaborate with both team members and individual staff

to ensure business days run smoothly.

. Management Skills

o Managed and maintained files, documents, and scheduled

meetings. I was able to bring sale and profit by ensuring

appointments were seen through, this helped bring sales up and

increased revenue.

Sales and Customer Service

Storefront (Customer Service Specialist & Cashier) May 2010-

August 2012

Wal-Mart, St Catharine, Ontario

. Providing customer service by acknowledging the customer, identifying

customer needs, assisting with purchase decisions, locating

merchandises/supplies, resolving customer issues and concerns, and

promoting products and services.

. Maintaining area of responsibility in accordance with company policies

and procedures by properly handling claims and returns, zoning the

area, arranging and organizing merchandises/supplies, which decreased

shrink and damages of products.

. Processing customer transaction, operating register equipment, meeting

front-end performance goals.

.

Sales/Retail Associate

April 2014- August 2014

The Source, Fairview Mall St Catharine, Ontario

. Extensive knowledge of products to ensure that sales revenue increases

by informing customers about products, and selling the product.

. Maintained an awareness of all promotions and advertisement by

updating signs/ flyers/ and online promotions, this increased daily

revenue of the store by meeting daily goals, weekly goals the monthly

goals the company had planed out.

. Assist in ringing up sales at registers and/or bagging merchandises

and fast speed in exchanging cash for purchases.

. Counting and balancing till after work shift.

. Strict attention to detail by assuring stocks and inventory are up-to-

date, this ensured

Special Skills:

Acquired skills:

. A motivated and enthusiastic individual who is able to work

independently and as part of a group.

. Strict attention to detail and deadlines.

. Strong communication and organization skills..

. High level of literacy in reading, writing, math and technology.

. Bilingual - English, Urdu, Punjabi & Arabic.

. Able to use - Microsoft Excel, Word, Power point and other tools.

Extra-Curricular Activities & Volunteer Experience

Brock DECA September 2013-

April 2014

Brock Finance Club

September 2013 - April 2014

References

Available upon request

Contact this candidate