Customer Service High School

Shatoiya Hudson

**** ******** **** *** *** Vegas, NV 89032 702-***-****

*********@*****.***

Objective

To obtain a hospitality/ customer service position as well as administrative position that will enable me to make a positive

contribution to the company by utilizing my strong organizational skills, and my ability to work well with people.

Skills

-Exceptional customer service

-Skilled in Microsoft Office programs, internet, sales.

-Professional appearance

-Type 30-35 wpm

-Cash handling experience, copying, faxing, multi-phone, take orders and address complaints.

-Answer telephones, direct calls and take messages. Compile, sort and file records of office activities.

-Operate office machines, such as photocopiers, voicemail system and personal computers.

-LMS, CMS, As400, Maestro

April 2013- Current

Reservationist/PBX

Zephyr Partners

Job Duties: Reservations, Data, PBX, Phone operator, and Customer Service

February 2011- January 2013

Night Auditor

Arizona Charlie’s

Las Vegas, NV

Job Duties: Reports, Front Desk, Cashier, Reservations, group room blocks, rooming list, and Data

May 2010- January 2011

Front Desk Clerk

Hooter’s Casino Hotel

Las Vegas, NV

Job Duties include Customer Service, Checking, and registering guests in and out of hotel. Making cash, debit/credit card

transactions. Answering phones, filing, Data

April 2008- February 2010

Guest Services Agent

Pinnacle Entertainment

Las Vegas, NV

Job Duties include: Answering inbound calls via call center, booking room, golf reservations for Casino players. Guest Service

July 2006- August 2007

Casino Services Agent

Bally’s Hotel Casino

Las Vegas, NV

Job Duties include: Answering inbound calls via call center, booking room, golf, show, spa reservations for VIP players.

Additional Professional Experience

March 2006- August 2006 June 2002- August 2002

Operator Clerical Worker

MRE/ Benefits INC Power 88 Radio Station

Las Vegas, NV Las Vegas, NV

702-***-**** Nikki Addison-Scott

References: Dar’Shelle Lynch 702-***-**** Ty’Yonna Gibson 702-***-****

Education: Desert Rose High School Las Vegas, NV April 2003- May 2005 High School Diploma

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